Meetings Stub Page [mx-stub]
Creating an Engaged and Engaging IT Organization
Creating an Engaged and Engaging IT Organization
Where:
Southbridge Hotel and Conference Center
14 Mechanic Street
Southbridge, MA 01550
Directions
When: Thursday, January 19, 2017
9:00am - 3:00pm
Note: Registration starts at 7:30am
Workshop Organizers: Gillian Bell & Stephanie Obodda both of Brown University
Registration Fee:
NERCOMP Member: $145
Non Member $290
Your fee includes unlimited am and pm break and lunch.
Event Overview
When we're stuck in an under-resourced and overworked state, how can we step back, break the cycle of reactive support, and become an engaged and engaging IT community on campus? Universities can see positive results by focusing on internal and external engagement to re-energize our IT organizations and the services that we provide to the community.
In this session, we’ll explore how to engage directly with customers, using direct conversations and a focus on service and results rather than process and bureaucracy to improve your image on campus. By anticipating university needs and meeting customers where they are, we can create an informed and engaged customer base and make our work more enjoyable and more effective. Workshop activities such as persona development will help you overcome the challenges of being proactive and learn more about your university constituents, including where and how to best engage them.
Session Outcomes:
- Adopt a proactive approach to support, services, and communication
- Understand who and where your customers are and what they need
- Identify opportunities for your employees to engage with the university community
Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.
Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.