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ITIL® 4 Foundation (including exam)

ITIL® 4 Foundation (including exam)


Where: Online LIVE
Online LIVE is instructor-led training delivered virtually, with a hands-on lab environment giving you the freedom to attend class from anywhere—at home or at the office.

When:  Wednesday, July 15, - Thursday, July 16, 2020
9:00am - 5:00pm each day.

Workshop Organizer: New Horizons and NERCOMP

Registration Fee:
NERCOMP Member: $1,490  (12% off list price)
Non-Member: $1,695
Registration fee includes two full days of ITIL training and an ITIL exam voucher.
 

ITIL 4 is vastly different than V3 and as much as 80% of the material in Foundations has changed, so there is no upgrade to ITIL 4 at the Foundations level.  If you have taken the previous version of ITIL 3, you will want to take this course in its entirety in order to take the new exam.

Course Overview
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

This course will earn you 14 PDUs.

NOTE: Enrollment into ITIL 4 Foundation includes the exam and the Official Manuscript eBook for ITIL 4 Foundation upon request. New Horizons is the only training provider to include the Official Manuscript eBook for ITIL 4 Foundation along with the course. The manuscript provides invaluable reference material for your ITIL 4 implementation.

Who Should Attend
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.


Course Objectives
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.


 



Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

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