Meetings Stub Page [mx-stub]
Metrics from the Service Desk
Metrics From the Service Desk
Where:
Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts
Directions
When: Monday, June 11, 2018
9:00am - 3:30pm
Note: Registration starts at 7:30am
Workshop Organizers: Matt Maderos of Boston University and David Gannon of Bryant University
Registration Fee:
NERCOMP Member: $145
Non-Member: $290
Your fee includes unlimited am and pm breaks and lunch.
Event Overview
Join Matthew Maderos of Boston University Medical Campus IT and David Gannon Director of Campus Technology of Bryant University and how they are using Metrics in their current roles.
This workshop will focus on how Universities have been using metrics to allocate limited IT resources and improve the health of Support Services. Most IT departments have ticketing systems logging tickets, but is that data being used to get a picture of the health of the IT department? The day will look at the future of quantitative and qualitative metrics and the importance to understand and integrate these findings with the strategic priorities of the institution. As IT evolves so do metrics.
Session Outcomes:
- The importance of metrics and why you need them
- Which measurements are irrelevant and which one’s management need to know
- Tips and tricks for creating great metrics
- How the Service Desk is the key to understanding what is working well
- A look at some great Service desk metrics and how to use them
Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.
Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.