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Performance Management
Performance Management
Where: Virtual Instructor Live Training
With a high-speed internet connection, Virtual Instructor-Led Training gives you the freedom to attend class from anywhere in the world. We use Zoom Technology to ensure the virtual experience has that personal touch you deserve. Our hands-on, virtual lab environment gives you real-world experience to translate your instruction to applicable job skills.
When: Monday, June 13, 2022
9:00am - 5:00pm EST
Workshop Organizer: United Training and NERCOMP
Registration Fee:
NERCOMP Member: $280 (30% off list price)
Non-Member: $395
Event Overview
In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts, and present resolutions.
Course Objectives
After completing this course, students will know how to:
- Identify difficult personality types and the effect they can have in an organization
- Manage difficult employees and monitor their behavior
- Document ongoing changes in behavior and performance
- Communicate clearly and effectively, both verbally and non verbally
- Improve your listening skills
- Communicate with difficult supervisors and co-workers
- Identify types of employee dismissals
- Identify the focus of feedback and give and receive feedback effectively
- Provide positive and constructive feedback
- Monitor performance afterward
- Identify communication styles
- Manage difficult feedback sessions and identify when to avoid giving feedback
- Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict
- Distinguish between conflict management and conflict resolution
- Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to
Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.
Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.