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Replacing Excel Reports with Dynamic Dashboards in Tableau

Replacing Excel Reports with Dynamic Dashboards in Tableau

Where: College of the Holy Cross
Hogan Campus Center Third Floor
College Street Gate 7
Worcester, MA
Directions and Campus Map 

When: Wednesday, October, 19, 2016
9:00 am - 3:00 pm 
Note: Registration starts at 7:30am

Workshop Organizer: Kevin Murphy of Tufts University

Registration Fee:
NERCOMP Member: $145
Non Member $290
Please note - The member rate for professional development workshops will now be $145, the first increase since 2010.


Event Overview

Mature IT Service Metrics inform campus decision making, but how do we get to a point where those metrics are up to date and readily accessible?   Join us for an interactive discussion session to help sift through the metrics most important for your organization, we will then identify potential sources of data, and walk through different methods for sampling the data and finally show you some simple methods for creating dashboards within Tableau. The workshop will include a hands-on training using Tableau Public to create an interactive web-based dashboard and a deeper dive into some published dashboards in use at Tufts University.  

Sources of data will include: 
ITSM System (Service-Now)
LDAP - Person Registry
Satisfaction Surveys (HDI)
Geocoding
Endpoint Management System (LANDesk)

Session Outcomes
- Identify support metrics and audiences important to their organization
- Locate sources of data and determine the best methods for connecting to the data
- Create basic dashboards using Tableau Public


Registration is limited. 
Attendees should bring their own laptop (No android/ios tablets) Microsoft Windows based tablets are acceptable.



Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.


Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

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