Job Listing

POSTED: November 19, 2019

Academic Technology Support Analyst

Southern New Hampshire University
Manchester, NH
Full time
Customer Support

Join an awesome academic technology team at SNHU:
We’re hiring academic technology analysts who are great analytical problem-solvers, enjoy working on a collaborative team and are thinking about how technology can best support effective teaching and learning.

The Academic Technology Support Analyst will support current technology environments and technology transitions to new systems in support of a robust, consumer-grade technology experience. Assist with analysis of user requirements and conduct use-case testing. They will also assist with on-boarding and optimizing technologies to gain greater impact with student success and efficiency in online courses as well as in day-to-day operations. Conduct extensive functional testing on technology upgrades, as well as on learning tool integrations (based on the LTI standard). This position will work closely with staff in Information Technology Services, learning resources, instructional design, and other areas of the Global Campus team.

Bachelor’s degree in related field required Minimum of three years of relevant technology experience Experience with functional testing of technology systems Knowledge of widely used and emerging technology applications, trends, software, and cloud services, especially within an academic environment Strong analytical and logical problem-solving skills Demonstrated commitment to providing excellent customer service and communications Proven ability to manage a complex workload in a changing environment
Master’s degree in related field Experience with a wide range of technology to include learning management systems, multimedia tools, presentation software, survey software, and web-based collaboration tools Experience justifying technology decisions to ‘non-technical’ audience
Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We’re proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We’re constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!