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Application Specialist-Intranet/Ed Tech

Posted: September 8, 2021
Description
Skills
Education
Company Description

Reporting to the Associate Director, Educational Initiatives, the Application Specialist provides support, documentation, and training for a variety of software applications to the Andover community including faculty, staff, and students. Responsibilities include testing new releases and reporting issues to the software development team or vendor. This position oversees, maintains, and supports the intranet built on the Communifire platform and will assume a lead role in overseeing additional rollout of new features to the community. This individual will also assist in supporting the Canvas learning management system, assisting with the automated creation of users, courses, sections and enrollments from output provided by the student information system. The Applications Specialist also provides training and support to users of the Microsoft Office 365 environment, including OneDrive and Teams.

The qualified candidate will have a BA or BS, preferably in a technical field. Experience in secondary or higher education preferred.

• Serve as first point of contact for user support on the Communifire intranet platform, assisting campus community members with questions, troubleshooting, and collaborating with campus point people to maintain their content.
• Assist with ensuring the daily Unit4 course-related changes are reflected in Canvas. Maintain and verify the Powershell script that automatically imports exported .csv files. When necessary, run manual updates during heavy add/drop times.
• Provide technology support for specialized software in two computer labs, the Language Learning Center and the Polk Lillard Center, which includes instruction in the use of Adobe Creative Cloud and Sony Virtuoso/Soloist.
• Develop deep knowledge of educational and administrative tools and platforms supported by the Academy and respond to requests from community members for support, collaboration, and troubleshooting. Examples from an ever-evolving list of platforms and applications: EdPuzzle, Extempore, Kaltura MediaSpace, Zoom, Microsoft 365, VoiceThread, Seesaw.
• Provide occasional after-hours support, as needed.
The ideal candidate will have the following required knowledge, skills, and abilities:
• Self-starter and curious problem-solver, able to learn and troubleshoot new applications and tools.
• Ability to explain technical concepts and procedures to a non-technical audience
• Ability to stay organized and manage time across various tasks and priorities
• Outstanding customer service and collaboration skills. Strong technical & communication skills.
• Patience and flexibility for a dynamic, changing environment
• Knowledge of Microsoft 365 environment and Adobe Creative Cloud
• Familiarity with a learning management system, preferably Canvas and with Communifire a plus.
• Strong knowledge of macOS operating system and ability to troubleshoot basic laptop software/operating system problems. Working familiarity with Windows 10 and iOS a plus.

If interested, please complete an application as well as submit a resume and cover letter outlining the reasons for your interest in this position via http://www.andover.edu/employmentopportunities

As the COVID-19 pandemic persists, our top priority is safety. Accordingly, the Academy will require, subject to disability and religious accommodation exceptions under federal and state law, that all employees be fully vaccinated against COVID-19.

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

• Self-starter and curious problem-solver, able to learn and troubleshoot new applications and tools.
• Ability to explain technical concepts and procedures to a non-technical audience
• Ability to stay organized and manage time across various tasks and priorities
• Outstanding customer service and collaboration skills. Strong technical & communication skills.
• Patience and flexibility for a dynamic, changing environment
• Knowledge of Microsoft 365 environment and Adobe Creative Cloud
• Familiarity with a learning management system, preferably Canvas and with Communifire a plus.
• Strong knowledge of macOS operating system and ability to troubleshoot basic laptop software/operating system problems. Working familiarity with Windows 10 and iOS a plus.

The qualified candidate will have a BA or BS, preferably in a technical field. Experience in secondary or higher education preferred.

Founded in 1778, Phillips Academy is an independent, coeducational secondary school with an expansive worldview and a legacy of academic excellence.

Description

Reporting to the Associate Director, Educational Initiatives, the Application Specialist provides support, documentation, and training for a variety of software applications to the Andover community including faculty, staff, and students. Responsibilities include testing new releases and reporting issues to the software development team or vendor. This position oversees, maintains, and supports the intranet built on the Communifire platform and will assume a lead role in overseeing additional rollout of new features to the community. This individual will also assist in supporting the Canvas learning management system, assisting with the automated creation of users, courses, sections and enrollments from output provided by the student information system. The Applications Specialist also provides training and support to users of the Microsoft Office 365 environment, including OneDrive and Teams.

The qualified candidate will have a BA or BS, preferably in a technical field. Experience in secondary or higher education preferred.

• Serve as first point of contact for user support on the Communifire intranet platform, assisting campus community members with questions, troubleshooting, and collaborating with campus point people to maintain their content.
• Assist with ensuring the daily Unit4 course-related changes are reflected in Canvas. Maintain and verify the Powershell script that automatically imports exported .csv files. When necessary, run manual updates during heavy add/drop times.
• Provide technology support for specialized software in two computer labs, the Language Learning Center and the Polk Lillard Center, which includes instruction in the use of Adobe Creative Cloud and Sony Virtuoso/Soloist.
• Develop deep knowledge of educational and administrative tools and platforms supported by the Academy and respond to requests from community members for support, collaboration, and troubleshooting. Examples from an ever-evolving list of platforms and applications: EdPuzzle, Extempore, Kaltura MediaSpace, Zoom, Microsoft 365, VoiceThread, Seesaw.
• Provide occasional after-hours support, as needed.
The ideal candidate will have the following required knowledge, skills, and abilities:
• Self-starter and curious problem-solver, able to learn and troubleshoot new applications and tools.
• Ability to explain technical concepts and procedures to a non-technical audience
• Ability to stay organized and manage time across various tasks and priorities
• Outstanding customer service and collaboration skills. Strong technical & communication skills.
• Patience and flexibility for a dynamic, changing environment
• Knowledge of Microsoft 365 environment and Adobe Creative Cloud
• Familiarity with a learning management system, preferably Canvas and with Communifire a plus.
• Strong knowledge of macOS operating system and ability to troubleshoot basic laptop software/operating system problems. Working familiarity with Windows 10 and iOS a plus.

If interested, please complete an application as well as submit a resume and cover letter outlining the reasons for your interest in this position via http://www.andover.edu/employmentopportunities

As the COVID-19 pandemic persists, our top priority is safety. Accordingly, the Academy will require, subject to disability and religious accommodation exceptions under federal and state law, that all employees be fully vaccinated against COVID-19.

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

Skills

• Self-starter and curious problem-solver, able to learn and troubleshoot new applications and tools.
• Ability to explain technical concepts and procedures to a non-technical audience
• Ability to stay organized and manage time across various tasks and priorities
• Outstanding customer service and collaboration skills. Strong technical & communication skills.
• Patience and flexibility for a dynamic, changing environment
• Knowledge of Microsoft 365 environment and Adobe Creative Cloud
• Familiarity with a learning management system, preferably Canvas and with Communifire a plus.
• Strong knowledge of macOS operating system and ability to troubleshoot basic laptop software/operating system problems. Working familiarity with Windows 10 and iOS a plus.

Education

The qualified candidate will have a BA or BS, preferably in a technical field. Experience in secondary or higher education preferred.

Company Description

Founded in 1778, Phillips Academy is an independent, coeducational secondary school with an expansive worldview and a legacy of academic excellence.

Position Overview

Company

Philips Academy Andover

Location

Andover, MA

Job Type

Full time

Apply Now

Listing Contact

Anthony Lopez

978-749-4129

Position Details

Description

Reporting to the Associate Director, Educational Initiatives, the Application Specialist provides support, documentation, and training for a variety of software applications to the Andover community including faculty, staff, and students. Responsibilities include testing new releases and reporting issues to the software development team or vendor. This position oversees, maintains, and supports the intranet built on the Communifire platform and will assume a lead role in overseeing additional rollout of new features to the community. This individual will also assist in supporting the Canvas learning management system, assisting with the automated creation of users, courses, sections and enrollments from output provided by the student information system. The Applications Specialist also provides training and support to users of the Microsoft Office 365 environment, including OneDrive and Teams.

The qualified candidate will have a BA or BS, preferably in a technical field. Experience in secondary or higher education preferred.

• Serve as first point of contact for user support on the Communifire intranet platform, assisting campus community members with questions, troubleshooting, and collaborating with campus point people to maintain their content.
• Assist with ensuring the daily Unit4 course-related changes are reflected in Canvas. Maintain and verify the Powershell script that automatically imports exported .csv files. When necessary, run manual updates during heavy add/drop times.
• Provide technology support for specialized software in two computer labs, the Language Learning Center and the Polk Lillard Center, which includes instruction in the use of Adobe Creative Cloud and Sony Virtuoso/Soloist.
• Develop deep knowledge of educational and administrative tools and platforms supported by the Academy and respond to requests from community members for support, collaboration, and troubleshooting. Examples from an ever-evolving list of platforms and applications: EdPuzzle, Extempore, Kaltura MediaSpace, Zoom, Microsoft 365, VoiceThread, Seesaw.
• Provide occasional after-hours support, as needed.
The ideal candidate will have the following required knowledge, skills, and abilities:
• Self-starter and curious problem-solver, able to learn and troubleshoot new applications and tools.
• Ability to explain technical concepts and procedures to a non-technical audience
• Ability to stay organized and manage time across various tasks and priorities
• Outstanding customer service and collaboration skills. Strong technical & communication skills.
• Patience and flexibility for a dynamic, changing environment
• Knowledge of Microsoft 365 environment and Adobe Creative Cloud
• Familiarity with a learning management system, preferably Canvas and with Communifire a plus.
• Strong knowledge of macOS operating system and ability to troubleshoot basic laptop software/operating system problems. Working familiarity with Windows 10 and iOS a plus.

If interested, please complete an application as well as submit a resume and cover letter outlining the reasons for your interest in this position via http://www.andover.edu/employmentopportunities

As the COVID-19 pandemic persists, our top priority is safety. Accordingly, the Academy will require, subject to disability and religious accommodation exceptions under federal and state law, that all employees be fully vaccinated against COVID-19.

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

Skills and Experience

• Self-starter and curious problem-solver, able to learn and troubleshoot new applications and tools.
• Ability to explain technical concepts and procedures to a non-technical audience
• Ability to stay organized and manage time across various tasks and priorities
• Outstanding customer service and collaboration skills. Strong technical & communication skills.
• Patience and flexibility for a dynamic, changing environment
• Knowledge of Microsoft 365 environment and Adobe Creative Cloud
• Familiarity with a learning management system, preferably Canvas and with Communifire a plus.
• Strong knowledge of macOS operating system and ability to troubleshoot basic laptop software/operating system problems. Working familiarity with Windows 10 and iOS a plus.

Education

The qualified candidate will have a BA or BS, preferably in a technical field. Experience in secondary or higher education preferred.

Company Description

Founded in 1778, Phillips Academy is an independent, coeducational secondary school with an expansive worldview and a legacy of academic excellence.

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