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Application Support Analyst

Posted: March 29, 2021
Description
Skills
Education
Company Description

Perform support and operations tasks as part of a team for the portfolio of software applications used and maintained by the Enterprise Technology and Services Business Applications team. These applications include, but are not limited to, student information, human capital management, financial management and reporting, integrated workplace management, and enterprise service management solutions. Apply established procedures to analyze and provide service based on the triage of service requests, monitor regular production tasks, and assist with testing of updates and new releases. Communicate as the intermediary liaison between end-users and technical staff about specific support needs as well as broader efforts around testing and upgrades. Keep current on knowledge of application function across the portfolio of applications. Create and review knowledge base documentation for end users. Collaborate with and provide input effectively to application administration, developer, and management staff to address more complex issues and improve on processes. Follow defined IT best practices. Participate in other IT-related project work as assigned.

There are two positions available, and staff can be based out of any of the schools within the University System of NH.

Experience troubleshooting technology-related issues
• Experience providing user support services
• Ability to work collaboratively
• Strong attention to detail
• Good written and verbal communications skills related to technical topics

Additional Preferred Qualifications
• Direct experience working Ellucian ERP solutions or AssetWorks IWMS
• Familiarity with ITIL/IT Service Management practices
• Experience with project management tools and methodologies such as TeamDynamix, Microsoft Project and PMBOK • SQL programming and web application development skills
• Experience working within a higher education IT environment

Bachelors's degree or combination of degree and work experience equalling 6 years.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status, genetic information, and political orientation. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast, and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

Description

Perform support and operations tasks as part of a team for the portfolio of software applications used and maintained by the Enterprise Technology and Services Business Applications team. These applications include, but are not limited to, student information, human capital management, financial management and reporting, integrated workplace management, and enterprise service management solutions. Apply established procedures to analyze and provide service based on the triage of service requests, monitor regular production tasks, and assist with testing of updates and new releases. Communicate as the intermediary liaison between end-users and technical staff about specific support needs as well as broader efforts around testing and upgrades. Keep current on knowledge of application function across the portfolio of applications. Create and review knowledge base documentation for end users. Collaborate with and provide input effectively to application administration, developer, and management staff to address more complex issues and improve on processes. Follow defined IT best practices. Participate in other IT-related project work as assigned.

There are two positions available, and staff can be based out of any of the schools within the University System of NH.

Skills

Experience troubleshooting technology-related issues
• Experience providing user support services
• Ability to work collaboratively
• Strong attention to detail
• Good written and verbal communications skills related to technical topics

Additional Preferred Qualifications
• Direct experience working Ellucian ERP solutions or AssetWorks IWMS
• Familiarity with ITIL/IT Service Management practices
• Experience with project management tools and methodologies such as TeamDynamix, Microsoft Project and PMBOK • SQL programming and web application development skills
• Experience working within a higher education IT environment

Education

Bachelors's degree or combination of degree and work experience equalling 6 years.

Company Description

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status, genetic information, and political orientation. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast, and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

Position Overview

Company

University System of New Hampshire

Location

Durham, NH

Job Type

Full time

Apply Now

Listing Contact

David Blezard

david.blezard@unh.edu

Position Details

Description

Perform support and operations tasks as part of a team for the portfolio of software applications used and maintained by the Enterprise Technology and Services Business Applications team. These applications include, but are not limited to, student information, human capital management, financial management and reporting, integrated workplace management, and enterprise service management solutions. Apply established procedures to analyze and provide service based on the triage of service requests, monitor regular production tasks, and assist with testing of updates and new releases. Communicate as the intermediary liaison between end-users and technical staff about specific support needs as well as broader efforts around testing and upgrades. Keep current on knowledge of application function across the portfolio of applications. Create and review knowledge base documentation for end users. Collaborate with and provide input effectively to application administration, developer, and management staff to address more complex issues and improve on processes. Follow defined IT best practices. Participate in other IT-related project work as assigned.

There are two positions available, and staff can be based out of any of the schools within the University System of NH.

Skills and Experience

Experience troubleshooting technology-related issues
• Experience providing user support services
• Ability to work collaboratively
• Strong attention to detail
• Good written and verbal communications skills related to technical topics

Additional Preferred Qualifications
• Direct experience working Ellucian ERP solutions or AssetWorks IWMS
• Familiarity with ITIL/IT Service Management practices
• Experience with project management tools and methodologies such as TeamDynamix, Microsoft Project and PMBOK • SQL programming and web application development skills
• Experience working within a higher education IT environment

Education

Bachelors's degree or combination of degree and work experience equalling 6 years.

Company Description

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status, genetic information, and political orientation. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast, and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

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