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Classroom and Event Support Specialist

Posted: March 8, 2024
Description
Skills
Education
Company Description

The Classroom and Event Support Specialist serves as a member of a team providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.

Accountable for:
- Participating in regularly scheduled or limited scope projects as assigned.
- Supporting physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
- Providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
- Documentation of client interactions, incidents and requests.
- Communication about problems and resolutions according to defined standards of practice.

Specific accountabilities include but are not limited to:
- Responding immediately to classroom support escalation incidents to resolve emergent issues.
- Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
- Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
- Providing audio mixing and sound reinforcement for classes and events on and off campus.
- Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
- Preparing for and supporting events requiring audiovisual equipment, as assigned.
- Assisting with live and studio recordings, lecture capture and campus wide seminal events.
Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
- Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.
- Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.

- Three or more years of directly related professional experience
- Ability to shift priorities
- Working knowledge of Windows and Mac OS
- Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms
- Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians
- Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations

An associate’s degree in Information Technology, Electronics, Media Arts and Technology, Communications or a related field is highly desirable.

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found at https://www.colgate.edu/about/third-century-plan

We’d love to hear from you – even if you do not meet 100% of the preferred/desired qualifications.

Description

The Classroom and Event Support Specialist serves as a member of a team providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.

Accountable for:
- Participating in regularly scheduled or limited scope projects as assigned.
- Supporting physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
- Providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
- Documentation of client interactions, incidents and requests.
- Communication about problems and resolutions according to defined standards of practice.

Specific accountabilities include but are not limited to:
- Responding immediately to classroom support escalation incidents to resolve emergent issues.
- Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
- Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
- Providing audio mixing and sound reinforcement for classes and events on and off campus.
- Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
- Preparing for and supporting events requiring audiovisual equipment, as assigned.
- Assisting with live and studio recordings, lecture capture and campus wide seminal events.
Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
- Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.
- Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.

Skills

- Three or more years of directly related professional experience
- Ability to shift priorities
- Working knowledge of Windows and Mac OS
- Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms
- Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians
- Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations

Education

An associate’s degree in Information Technology, Electronics, Media Arts and Technology, Communications or a related field is highly desirable.

Company Description

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found at https://www.colgate.edu/about/third-century-plan

We’d love to hear from you – even if you do not meet 100% of the preferred/desired qualifications.

Position Overview

Company

Colgate University

Location

Hamilton, NY

Job Type

Full time

Salary

Grade 5: Step 2-5 ($22.64-$25.19)

Apply Now

Position Details

Description

The Classroom and Event Support Specialist serves as a member of a team providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.

Accountable for:
- Participating in regularly scheduled or limited scope projects as assigned.
- Supporting physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
- Providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
- Documentation of client interactions, incidents and requests.
- Communication about problems and resolutions according to defined standards of practice.

Specific accountabilities include but are not limited to:
- Responding immediately to classroom support escalation incidents to resolve emergent issues.
- Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
- Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
- Providing audio mixing and sound reinforcement for classes and events on and off campus.
- Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
- Preparing for and supporting events requiring audiovisual equipment, as assigned.
- Assisting with live and studio recordings, lecture capture and campus wide seminal events.
Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
- Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.
- Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.

Skills and Experience

- Three or more years of directly related professional experience
- Ability to shift priorities
- Working knowledge of Windows and Mac OS
- Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms
- Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians
- Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations

Education

An associate’s degree in Information Technology, Electronics, Media Arts and Technology, Communications or a related field is highly desirable.

Company Description

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found at https://www.colgate.edu/about/third-century-plan

We’d love to hear from you – even if you do not meet 100% of the preferred/desired qualifications.

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