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Classroom Technology Specialist

Posted: September 1, 2020
Description
Skills
Education
Company Description

The primary responsibility is the troubleshooting, request fulfillment, and documentation of classroom technology for faculty and students. This includes general setup, operation, and orientation, both remote and in-person, for all classroom technology, such as lecture capture, video conferencing, projection, etc. This role is also responsible for the maintenance and life-cycle management of this equipment.

The Classroom Technology Specialist serves as the face of ITS to faculty and students in the classroom, responding to technology-related service requests, questions, and problems, providing efficient and accurate assistance to the BC end-user community. Troubleshoot and resolve issues, or escalate others to the designated responsible area as appropriate, maintaining total contact ownership of all originated tickets to ensure timely follow up, communication with the customer and resolution. The Classroom Technology Support Team plays a critical and a very high-demand role with remote teaching and learning.

**Adherence to Boston College's COVID-19 policies and procedures outlined at bc.edu/reopen.** Minimum of three years of experience working in a Media Services organization with the following: In a customer service environment Troubleshooting classroom technology issues Providing user support Coursework in A/V classroom or IT support Working knowledge of 'smart classroom technology and e-control classroom monitoring software Ability to work in a team-oriented environment Anticipated work schedule (subject to change): 3pm -10pm Monday - Thursday, and 10am - 5pm on Fridays; Friday hours could be flexible as this position would also work some weekends.

Bachelor's Degree in Communications or related field

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion. Boston College offers a broad and competitive range of benefits depending on your job classification eligibility: Tuition remission for Employees Tuition remission for Spouses and Children who meet eligibility requirements Generous Medical, Dental, and Vision Insurance Low-Cost Life Insurance Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans Paid Holidays Annually Generous Sick and Vacation Pay Additional benefits can be found on https://www.bc.edu/employeehandbook Boston College conducts background checks as part of the hiring process.

Description

The primary responsibility is the troubleshooting, request fulfillment, and documentation of classroom technology for faculty and students. This includes general setup, operation, and orientation, both remote and in-person, for all classroom technology, such as lecture capture, video conferencing, projection, etc. This role is also responsible for the maintenance and life-cycle management of this equipment.

The Classroom Technology Specialist serves as the face of ITS to faculty and students in the classroom, responding to technology-related service requests, questions, and problems, providing efficient and accurate assistance to the BC end-user community. Troubleshoot and resolve issues, or escalate others to the designated responsible area as appropriate, maintaining total contact ownership of all originated tickets to ensure timely follow up, communication with the customer and resolution. The Classroom Technology Support Team plays a critical and a very high-demand role with remote teaching and learning.

Skills

**Adherence to Boston College's COVID-19 policies and procedures outlined at bc.edu/reopen.** Minimum of three years of experience working in a Media Services organization with the following: In a customer service environment Troubleshooting classroom technology issues Providing user support Coursework in A/V classroom or IT support Working knowledge of 'smart classroom technology and e-control classroom monitoring software Ability to work in a team-oriented environment Anticipated work schedule (subject to change): 3pm -10pm Monday - Thursday, and 10am - 5pm on Fridays; Friday hours could be flexible as this position would also work some weekends.

Education

Bachelor's Degree in Communications or related field

Company Description

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion. Boston College offers a broad and competitive range of benefits depending on your job classification eligibility: Tuition remission for Employees Tuition remission for Spouses and Children who meet eligibility requirements Generous Medical, Dental, and Vision Insurance Low-Cost Life Insurance Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans Paid Holidays Annually Generous Sick and Vacation Pay Additional benefits can be found on https://www.bc.edu/employeehandbook Boston College conducts background checks as part of the hiring process.

Position Overview

Company

Boston College

Location

Chestnut Hill, MA

Job Type

Full time

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Position Details

Description

The primary responsibility is the troubleshooting, request fulfillment, and documentation of classroom technology for faculty and students. This includes general setup, operation, and orientation, both remote and in-person, for all classroom technology, such as lecture capture, video conferencing, projection, etc. This role is also responsible for the maintenance and life-cycle management of this equipment.

The Classroom Technology Specialist serves as the face of ITS to faculty and students in the classroom, responding to technology-related service requests, questions, and problems, providing efficient and accurate assistance to the BC end-user community. Troubleshoot and resolve issues, or escalate others to the designated responsible area as appropriate, maintaining total contact ownership of all originated tickets to ensure timely follow up, communication with the customer and resolution. The Classroom Technology Support Team plays a critical and a very high-demand role with remote teaching and learning.

Skills and Experience

**Adherence to Boston College's COVID-19 policies and procedures outlined at bc.edu/reopen.** Minimum of three years of experience working in a Media Services organization with the following: In a customer service environment Troubleshooting classroom technology issues Providing user support Coursework in A/V classroom or IT support Working knowledge of 'smart classroom technology and e-control classroom monitoring software Ability to work in a team-oriented environment Anticipated work schedule (subject to change): 3pm -10pm Monday - Thursday, and 10am - 5pm on Fridays; Friday hours could be flexible as this position would also work some weekends.

Education

Bachelor's Degree in Communications or related field

Company Description

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion. Boston College offers a broad and competitive range of benefits depending on your job classification eligibility: Tuition remission for Employees Tuition remission for Spouses and Children who meet eligibility requirements Generous Medical, Dental, and Vision Insurance Low-Cost Life Insurance Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans Paid Holidays Annually Generous Sick and Vacation Pay Additional benefits can be found on https://www.bc.edu/employeehandbook Boston College conducts background checks as part of the hiring process.

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