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Client Support Analyst II

Posted: January 12, 2022
Description
Skills
Education
Company Description

The Client Support Analyst II supports application software for the Rensselaer community: students, faculty, and staff. The Client Support Analyst II works closely with other system administration and networking staff to provide technical assistance, maintenance of client technologies and software, and assists with training to the user community.

General knowledge of many software or services, and operating systems.
Ability to utilize basic scripting and automation tools.
Current in-depth technical knowledge of desktop and laptop hardware.
Current in-depth technical knowledge of common operating systems including Windows and MacOS.
Technical knowledge of common software packages
Ability to develop and deliver training to individuals or small groups to convey knowledge and technical information to clients.
Ability to learn quickly, analyze complex issues and provide advanced troubleshooting.
Ability to diagnose hardware and software problems.

Associate's degree and four (4) years relevant professional work experience in a related position required.
Relevant combinations of education, training and experience may be considered.
Bachelor’s degree and experience within higher education preferred.

Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers.

Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, # astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu.

Are you ready to change the world? Apply now!

Description

The Client Support Analyst II supports application software for the Rensselaer community: students, faculty, and staff. The Client Support Analyst II works closely with other system administration and networking staff to provide technical assistance, maintenance of client technologies and software, and assists with training to the user community.

Skills

General knowledge of many software or services, and operating systems.
Ability to utilize basic scripting and automation tools.
Current in-depth technical knowledge of desktop and laptop hardware.
Current in-depth technical knowledge of common operating systems including Windows and MacOS.
Technical knowledge of common software packages
Ability to develop and deliver training to individuals or small groups to convey knowledge and technical information to clients.
Ability to learn quickly, analyze complex issues and provide advanced troubleshooting.
Ability to diagnose hardware and software problems.

Education

Associate's degree and four (4) years relevant professional work experience in a related position required.
Relevant combinations of education, training and experience may be considered.
Bachelor’s degree and experience within higher education preferred.

Company Description

Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers.

Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, # astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu.

Are you ready to change the world? Apply now!

Position Overview

Company

Rensselaer Polytechnic Institute

Location

Troy, NY

Job Type

Full time

Apply Now

Position Details

Description

The Client Support Analyst II supports application software for the Rensselaer community: students, faculty, and staff. The Client Support Analyst II works closely with other system administration and networking staff to provide technical assistance, maintenance of client technologies and software, and assists with training to the user community.

Skills and Experience

General knowledge of many software or services, and operating systems.
Ability to utilize basic scripting and automation tools.
Current in-depth technical knowledge of desktop and laptop hardware.
Current in-depth technical knowledge of common operating systems including Windows and MacOS.
Technical knowledge of common software packages
Ability to develop and deliver training to individuals or small groups to convey knowledge and technical information to clients.
Ability to learn quickly, analyze complex issues and provide advanced troubleshooting.
Ability to diagnose hardware and software problems.

Education

Associate's degree and four (4) years relevant professional work experience in a related position required.
Relevant combinations of education, training and experience may be considered.
Bachelor’s degree and experience within higher education preferred.

Company Description

Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers.

Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, # astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu.

Are you ready to change the world? Apply now!

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