Under the direction of the Manager of Communication Technologies or designee, the Communication Technology Analyst is responsible for managing the UMass Medical School Mobile Device Program, Licensing for Applications for Web Conferencing and other applications supported by IT Customer Services. This includes, but is not limited, to being the principal contact between Communication Technologies and Customers and provides analysis of monthly bills and usage and recommends changes to ensure the efficiencies and adhere to the School Policy. The Communication Technology Analyst is responsible for performing a variety of operational duties, such as Cell Phone activation and delivery, setting up accounts for Webinars, analysis on various Software provided to UMass Medical School Employees and Students.
•Strong Analytical skills for monthly bill and usage efficiencies
•Fluent in Microsoft Office, Excel, Word etc…
•Strong experience resolving wireless carrier technical issues
•Broad skills in mobile wireless technologies carrier device activation, deployment and support experience (mobile devices/browsers, iPhone, etc.)
•Ability to resolve complex technical issues, use common sense, and the ability to think on your feet.
•Excellent written and verbal communication skills and a strong desire to achieve high customer satisfaction.
•Must be a logical thinker and understand the concept of mobility synchronization products and services.
•High regard for accessing confidential information.
1 year of experience in a technical support environment
•Bachelor’s Degree in Computer Science, a related field, or equivalent experience, Experience is key in this position
Your life’s work is more than a career. It’s an expression of your intellect, skill and drive – and at the University of Massachusetts Medical School, you’ll find the challenges and opportunities that can turn your next career step into the experience of a lifetime. As an academic health sciences leader, our national reputation for groundbreaking education, research and health care, provides intellectual and professional challenges that can advance your life’s work to new heights.
At UMass Medical School, Commonwealth Medicine and MassBiologics, our commitment to excellence, diversity, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to positively impact the health of people around the globe.
Explore your possibilities and advance with us. Take the first step forward with the University of Massachusetts Medical School.