Job Listing

POSTED: October 8, 2019

Computer Support Specialist

COMPANY
Institute for Advanced Study
LOCATION
Princeton, NJ
JOB TYPE
Full time
CATEGORY
Technical (Programmer, Developer, Analyst)
SALARY

Responsible for assisting faculty, members and staff with computing issues. Performs technical problem solving and assistance for various software applications and hardware systems for department users in response to specific requests.

Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems. Installs, configures, maintains, and repairs Institute-owned communication devices, cables, computer hardware/software and their associated components to ensure maximum operating efficiency.

Provides technical support to Institute users on an ongoing basis. Documents incoming requests received via voicemail, email, or while providing daily field support to user groups.

Maintains and updates inventory of computers/systems equipment and software to ensure maintenance of adequate inventory levels and immediate availability based on organizational needs.

Provides individual and/or group instruction and training to users on computer hardware and software.

Acts as liaison with users and outside vendors for equipment repairs and software problems.
Assists departments with troubleshooting web pages and special projects.

Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage and prioritize tasks at a very active help desk. Strong interpersonal skills; ability to work with diverse groups. Ability to lift 40 pounds
Bachelors degree or equivalent required - Minimum of two years of experience supporting computer users in an academic environment strongly preferred. Experience supporting various operating systems (Windows/Mac) and major applications required. Web content editing experience and skills required.
The Institute for Advanced Study (www.ias.edu) is an equal opportunity institution encouraging a diverse pool of applicants. We believe in the inherent value of diversity and equal opportunity, recognizing that a truly diverse workforce will bring a wider array of perspectives, as well as more innovative and effective solutions, to the organization. As a community dedicated to intellectual inquiry, we are resolutely committed to the values of diversity, equity, and inclusion. We offer a competitive salary and benefits package which includes subsidized health and dental insurance, an excellent retirement plan, and a generous paid time off program.