Computer Support Specialist
Responsible for assisting faculty, members and staff with computing issues. Performs technical problem solving and assistance for various software applications and hardware systems for department users in response to specific requests.
Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems. Installs, configures, maintains, and repairs Institute-owned communication devices, cables, computer hardware/software and their associated components to ensure maximum operating efficiency.
Provides technical support to Institute users on an ongoing basis. Documents incoming requests received via voicemail, email, or while providing daily field support to user groups.
Maintains and updates inventory of computers/systems equipment and software to ensure maintenance of adequate inventory levels and immediate availability based on organizational needs.
Provides individual and/or group instruction and training to users on computer hardware and software.
Acts as liaison with users and outside vendors for equipment repairs and software problems.
Assists departments with troubleshooting web pages and special projects.