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Director, Executive Education Technology

Posted: September 8, 2021
Description
Skills
Education
Company Description

The Director of Executive Education Information Technology (EEIT) reports to the Managing Director of Executive Education and oversees all technology used by the department. EEIT supports prospects, applicants, participants, programs, and all of ExEd’s business needs. Applications include Customer Relationship Management, Student Information System, Learning Management System, external website, database feeds, and extensive reporting /dashboards. The successful candidate will closely partner with HBS IT and be the lead point of contact regarding all technical projects and issues impacting ExEd at HBS.

Responsibilities include:
• Manage a staff of seven full-time employees and four contractors
• Oversee the Executive Education IT (EEIT) budget. Participate in the ExEd budget process, track funds spent, and propose future spending for technology projects
• Work closely with Executive Education (ExEd) business stakeholders to gain a deep understanding of ExEd business needs and existing processes
• Partner with HBS Information Technology and external vendors to develop business requirements and use cases for new business needs or enhancements
• Create and manage the EEIT strategy and roadmap, anticipating future technical needs and identifying opportunities to implement new technologies to improve business processes
• Review and evaluate potential vendor products while also determining all of the business requirements for current and future needs
• Work closely with EEIT team, HBS IT, and business stakeholders to monitor technology projects as they are tested and implemented
• Lead the EEIT team to manage ongoing support, maintenance, training, documentation, and identification of enhancements
• Collaborate with other HBS departments, Harvard University schools and external schools to identify synergies, learn from their implementations and evaluate new software options
• Oversee the EEIT team’s work with business stakeholders to identify the key metrics to track and then develop self-service reports, dashboards, and ad hoc queries to enable business stakeholders to access and analyze data
• Build productive and collaborative relationships with ExEd staff, HBS IT, and external vendors
• Deliver excellent customer service and be particularly mindful of the experience of prospects, applicants, participants, and alumni in engaging with ExEd
• Develop the EEIT team to keep them challenged and interested in new technologies to support the changing needs of ExEd
• Lead ExEd’s work in HBS’s Digital Transformation efforts
• Other duties as assigned

• 10+ years of experience managing technology projects, business intelligence, and systems implementations in large-scale business environments.
• Strategic thinking and decision-making abilities are essential.
• Critical to have great collaboration and relationship-building skills.
• Needs the ability to develop a strong team.
• Presentation, communication, and writing skills are a must.
• Salesforce knowledge or a similar system is essential.
• Advanced desktop application skills including Excel, Word, MS Project, PowerPoint, and Visio.

Bachelor's degree required, advanced degree preferred

HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education (ExEd) offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world’s best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS ExEd offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS ExEd delivers over 130 intensive educational programs to 12,000 + participants annually. Many participants build connections and friendships here that last decades, even a lifetime.

Additional Information:
During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens. While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice. Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences.
Explore more about HBS work culture here. (https://www.hbs.edu/employment/Pages/default.aspx)

Description

The Director of Executive Education Information Technology (EEIT) reports to the Managing Director of Executive Education and oversees all technology used by the department. EEIT supports prospects, applicants, participants, programs, and all of ExEd’s business needs. Applications include Customer Relationship Management, Student Information System, Learning Management System, external website, database feeds, and extensive reporting /dashboards. The successful candidate will closely partner with HBS IT and be the lead point of contact regarding all technical projects and issues impacting ExEd at HBS.

Responsibilities include:
• Manage a staff of seven full-time employees and four contractors
• Oversee the Executive Education IT (EEIT) budget. Participate in the ExEd budget process, track funds spent, and propose future spending for technology projects
• Work closely with Executive Education (ExEd) business stakeholders to gain a deep understanding of ExEd business needs and existing processes
• Partner with HBS Information Technology and external vendors to develop business requirements and use cases for new business needs or enhancements
• Create and manage the EEIT strategy and roadmap, anticipating future technical needs and identifying opportunities to implement new technologies to improve business processes
• Review and evaluate potential vendor products while also determining all of the business requirements for current and future needs
• Work closely with EEIT team, HBS IT, and business stakeholders to monitor technology projects as they are tested and implemented
• Lead the EEIT team to manage ongoing support, maintenance, training, documentation, and identification of enhancements
• Collaborate with other HBS departments, Harvard University schools and external schools to identify synergies, learn from their implementations and evaluate new software options
• Oversee the EEIT team’s work with business stakeholders to identify the key metrics to track and then develop self-service reports, dashboards, and ad hoc queries to enable business stakeholders to access and analyze data
• Build productive and collaborative relationships with ExEd staff, HBS IT, and external vendors
• Deliver excellent customer service and be particularly mindful of the experience of prospects, applicants, participants, and alumni in engaging with ExEd
• Develop the EEIT team to keep them challenged and interested in new technologies to support the changing needs of ExEd
• Lead ExEd’s work in HBS’s Digital Transformation efforts
• Other duties as assigned

Skills

• 10+ years of experience managing technology projects, business intelligence, and systems implementations in large-scale business environments.
• Strategic thinking and decision-making abilities are essential.
• Critical to have great collaboration and relationship-building skills.
• Needs the ability to develop a strong team.
• Presentation, communication, and writing skills are a must.
• Salesforce knowledge or a similar system is essential.
• Advanced desktop application skills including Excel, Word, MS Project, PowerPoint, and Visio.

Education

Bachelor's degree required, advanced degree preferred

Company Description

HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education (ExEd) offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world’s best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS ExEd offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS ExEd delivers over 130 intensive educational programs to 12,000 + participants annually. Many participants build connections and friendships here that last decades, even a lifetime.

Additional Information:
During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens. While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice. Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences.
Explore more about HBS work culture here. (https://www.hbs.edu/employment/Pages/default.aspx)

Position Overview

Company

Harvard Business School

Location

Boston, MA

Job Type

Full time

Salary

SG60 ($109k-$193k), midpoint $151k

Apply Now

Position Details

Description

The Director of Executive Education Information Technology (EEIT) reports to the Managing Director of Executive Education and oversees all technology used by the department. EEIT supports prospects, applicants, participants, programs, and all of ExEd’s business needs. Applications include Customer Relationship Management, Student Information System, Learning Management System, external website, database feeds, and extensive reporting /dashboards. The successful candidate will closely partner with HBS IT and be the lead point of contact regarding all technical projects and issues impacting ExEd at HBS.

Responsibilities include:
• Manage a staff of seven full-time employees and four contractors
• Oversee the Executive Education IT (EEIT) budget. Participate in the ExEd budget process, track funds spent, and propose future spending for technology projects
• Work closely with Executive Education (ExEd) business stakeholders to gain a deep understanding of ExEd business needs and existing processes
• Partner with HBS Information Technology and external vendors to develop business requirements and use cases for new business needs or enhancements
• Create and manage the EEIT strategy and roadmap, anticipating future technical needs and identifying opportunities to implement new technologies to improve business processes
• Review and evaluate potential vendor products while also determining all of the business requirements for current and future needs
• Work closely with EEIT team, HBS IT, and business stakeholders to monitor technology projects as they are tested and implemented
• Lead the EEIT team to manage ongoing support, maintenance, training, documentation, and identification of enhancements
• Collaborate with other HBS departments, Harvard University schools and external schools to identify synergies, learn from their implementations and evaluate new software options
• Oversee the EEIT team’s work with business stakeholders to identify the key metrics to track and then develop self-service reports, dashboards, and ad hoc queries to enable business stakeholders to access and analyze data
• Build productive and collaborative relationships with ExEd staff, HBS IT, and external vendors
• Deliver excellent customer service and be particularly mindful of the experience of prospects, applicants, participants, and alumni in engaging with ExEd
• Develop the EEIT team to keep them challenged and interested in new technologies to support the changing needs of ExEd
• Lead ExEd’s work in HBS’s Digital Transformation efforts
• Other duties as assigned

Skills and Experience

• 10+ years of experience managing technology projects, business intelligence, and systems implementations in large-scale business environments.
• Strategic thinking and decision-making abilities are essential.
• Critical to have great collaboration and relationship-building skills.
• Needs the ability to develop a strong team.
• Presentation, communication, and writing skills are a must.
• Salesforce knowledge or a similar system is essential.
• Advanced desktop application skills including Excel, Word, MS Project, PowerPoint, and Visio.

Education

Bachelor's degree required, advanced degree preferred

Company Description

HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education (ExEd) offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world’s best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS ExEd offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS ExEd delivers over 130 intensive educational programs to 12,000 + participants annually. Many participants build connections and friendships here that last decades, even a lifetime.

Additional Information:
During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens. While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice. Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences.
Explore more about HBS work culture here. (https://www.hbs.edu/employment/Pages/default.aspx)

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