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Director of Enterprise Applications

Posted: August 9, 2022
Description
Skills
Education
Company Description

Working within the Information Technology (IT) division, under the supervision of the Chief Information Officer, the Director of Enterprise Applications oversees and leads a four person technical team of developers and business/database analysts, who are collectively responsible for the maintenance, health, security, functionality and evolution of the College's core enterprise applications including our Banner Enterprise Resource Planning (ERP)/Student Information Management System (SIMS), Moodle Learning Management System (LMS), Oracle and SQL databases, DegreeWorks degree audit system, Dynamic Forms, Slate CRM and others. The Director works with administrative and academic staff, the CIO, the Information Technology team, and the College community to identify business and academic needs which are appropriately supported in enterprise applications, and ensures that systems are configured for optimal functionality, performance, reliability and flexibility. The Director of Enterprise Applications is responsible for long term planning of application integration, project management of new systems onboarding or offboarding and ensuring data integrity and timeliness across systems. They ensure that institutional data required for state, federal or grant reporting is accurate and reported out to appropriate parties as necessary. They also work collaboratively with the IT divisions' other Directors - the Director of Networks and Systems and the Director of the Teaching and Learning Innovation Center - to be sure goals and schedules are in alignment across the IT division and the overall College.

EXAMPLES OF DUTIES:

Management of Student Information Management (SIMS) Banner Applications

Oversee all Banner application systems Including Banner, Banner Self-service, Oracle Database and other Banner subsystems hosted on Windows and Linux servers
Oversee methods and maintenance for maintaining test, development and production instances of Banner platforms
Approve and maintain security roles for SIMS Users, onboard and offboard access as users enter and leave the institution and as they change roles, ensuring appropriate levels of access to data.
Ensure data integrity and cybersecurity of overall systems within the Banner system.
Work with business, administrative and academic staff to ensure system functionality best meets operational requirements
Management of DegreeWorks (SW) Student Academic Audit Application, Moodle Learning Management System, Dynamic Forms, Parchment, Slate and other enterprise applications

Oversee and support associated Oracle and MariaDB databases and Linux servers
Oversee and support integrations with Banner and among other systems
Oversee and support Moodle course templates, course content and LMS functionality, as well as course archiving in coordination with Director of Teaching and Learning Innovation Center (Instructional Support)
Integrate Banner course offerings, assigned instructors and enrolled students into Moodle courses
Automate Advising Course load for each advisor and their advisees
Ensure data and systems integrations are necessary, secure and appropriately managed
Evaluate and work with vendors and staff to choose the best integration methods based on available resources and business needs
Monitor integrations and resolve problems or changes as appropriate
Oversee data extracts for State and Federal regulatory agencies, as well as institutional needs

Oversee scheduling and production of data extracts and reporting for DHE HEIRS Submissions - Programs, Student Enrollment, Financial Aid (OSFA), Annual, Completions, Dual Enrollments, STEM Starter Academy, etc.
Work with Institutional Effectiveness staff on maintenance of and enhancements to Enrollment Dashboard and other required institutional data reporting needs
Provide data, as requested for state and federal auditors, annually
Oversee system patches and upgrades for enterprise application servers

Monitor upgrades and patch releases for Moodle, Banner, Oracle, DegreeWorks and related servers
Evaluate need and urgency of upgrades and patches
Determine compatibility requirements and impact on ancillary systems
Retrofit custom code, as impacted
Coordinate patch application in test instances where applicable, coordinate and oversee testing and migration to production
Manage contingency / backout plan for major systems upgrades and patches in case of unforeseen problems
Coordinate with IT Directors and campus community to schedule and communicate system downtime and patch application windows
Manage database backup processes and application security to ensure data integrity

Work with IT Directors to specify enterprise application systems backup requirements including scope, intervals and retention schedules.
Coordinate disaster recovery planning and testing with the Director of Networks and Systems.
Oversee second and third tier support for enterprise systems issues

Monitor, assign and ensure resolution on support tickets related to enterprise applications
Oversee resolution process for duplicate IDs in Banner
Submit tickets to appropriate vendor as needed and follow up on recommended resolutions
Manage budget for enterprise application related expenses including hardware, software licensing and maintenance, consulting services and other ancillary expenses

Oversee appropriate maintenance, licensing and service contracts for enterprise applications and associated consulting services or utility products
Annually review enterprise applications budget in consultation with CIO
Project Management

Identify potential projects and work with appropriate staff to draft requirements, specifications and timelines
Assign work to staff as necessary and monitor progress
Manage projects for upgrades, installation and integration of new products, and requested enhancements to existing functionality

SUPERVISION PERFORMED:

This position manages four Systems/Programmer Analyst positions. This position is responsible for the overall direction, coordination, and evaluation of this area. Carries out supervisory responsibilities in accordance with the Campus and State policies and applicable employment laws and bargaining agreements. Supervisory responsibilities include: interviewing, recommending for hiring, and training employees; planning, assigning, and directing work; appraising performance; appropriately affirming or correcting employee conduct; addressing complaints and resolving problems.

MINIMUM QUALIFICATIONS:

Bachelor's Degree in an IT related field, or equivalent years of IT related experience at a supervisory level
Five (5) years experience working with enterprise level application systems
Five (5) years supervisory experience in an IT setting.
In-depth understanding of best practices for enterprise systems including cybersecurity, data storage and access, and federal and state regulation compliance
Excellent organizational and communication skills, oral and written
Ability to work independently and meet deadlines

REQUIRED SKILLS, KNOWLEDGE AND APTITUDES:

Systems analysis and design on multiple platforms including both Windows and Linux OS
Relational Database expertise in either Oracle or SQL platforms
Supervisory experience with technical teams
Project management experience managing large, complex, technically challenging enterprise application projects
Ability to effectively communicate complex technical concepts and logic to non-technical colleagues
Knowledge of auditing requirements for enterprise systems

PREFERRED QUALIFICATIONS:

Master's Degree in an IT related field
Three (3) years experience working with enterprise application systems in a higher education setting
Demonstrated commitment to cultural diversity
Experience with Ellucian Banner products
Experience with Moodle Learning Management System
Understanding of FERPA, accessibility, and similar requirements

Bachelor's Degree, Master's Degree or equivalent years of IT related experience at a supervisory level

Greenfield Community College is located in the beautiful and historic Connecticut River Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving Franklin and Hampshire Counties, Southern Vermont and Southern New Hampshire. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Commission on Higher Education (NECHE). In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Farm and Food Systems, Engineering, Fine Arts, Nursing, and Adventure Education, as well as varied learning environments, from traditional classrooms, to hybrid and online distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College's largest source of community college transfer students. The rural campus has a one-acre Outdoor Learning Lab, on-campus farm, wetlands and forest that provide abundant opportunities for hands-on learning, research and recreation. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

Description

Working within the Information Technology (IT) division, under the supervision of the Chief Information Officer, the Director of Enterprise Applications oversees and leads a four person technical team of developers and business/database analysts, who are collectively responsible for the maintenance, health, security, functionality and evolution of the College's core enterprise applications including our Banner Enterprise Resource Planning (ERP)/Student Information Management System (SIMS), Moodle Learning Management System (LMS), Oracle and SQL databases, DegreeWorks degree audit system, Dynamic Forms, Slate CRM and others. The Director works with administrative and academic staff, the CIO, the Information Technology team, and the College community to identify business and academic needs which are appropriately supported in enterprise applications, and ensures that systems are configured for optimal functionality, performance, reliability and flexibility. The Director of Enterprise Applications is responsible for long term planning of application integration, project management of new systems onboarding or offboarding and ensuring data integrity and timeliness across systems. They ensure that institutional data required for state, federal or grant reporting is accurate and reported out to appropriate parties as necessary. They also work collaboratively with the IT divisions' other Directors - the Director of Networks and Systems and the Director of the Teaching and Learning Innovation Center - to be sure goals and schedules are in alignment across the IT division and the overall College.

EXAMPLES OF DUTIES:

Management of Student Information Management (SIMS) Banner Applications

Oversee all Banner application systems Including Banner, Banner Self-service, Oracle Database and other Banner subsystems hosted on Windows and Linux servers
Oversee methods and maintenance for maintaining test, development and production instances of Banner platforms
Approve and maintain security roles for SIMS Users, onboard and offboard access as users enter and leave the institution and as they change roles, ensuring appropriate levels of access to data.
Ensure data integrity and cybersecurity of overall systems within the Banner system.
Work with business, administrative and academic staff to ensure system functionality best meets operational requirements
Management of DegreeWorks (SW) Student Academic Audit Application, Moodle Learning Management System, Dynamic Forms, Parchment, Slate and other enterprise applications

Oversee and support associated Oracle and MariaDB databases and Linux servers
Oversee and support integrations with Banner and among other systems
Oversee and support Moodle course templates, course content and LMS functionality, as well as course archiving in coordination with Director of Teaching and Learning Innovation Center (Instructional Support)
Integrate Banner course offerings, assigned instructors and enrolled students into Moodle courses
Automate Advising Course load for each advisor and their advisees
Ensure data and systems integrations are necessary, secure and appropriately managed
Evaluate and work with vendors and staff to choose the best integration methods based on available resources and business needs
Monitor integrations and resolve problems or changes as appropriate
Oversee data extracts for State and Federal regulatory agencies, as well as institutional needs

Oversee scheduling and production of data extracts and reporting for DHE HEIRS Submissions - Programs, Student Enrollment, Financial Aid (OSFA), Annual, Completions, Dual Enrollments, STEM Starter Academy, etc.
Work with Institutional Effectiveness staff on maintenance of and enhancements to Enrollment Dashboard and other required institutional data reporting needs
Provide data, as requested for state and federal auditors, annually
Oversee system patches and upgrades for enterprise application servers

Monitor upgrades and patch releases for Moodle, Banner, Oracle, DegreeWorks and related servers
Evaluate need and urgency of upgrades and patches
Determine compatibility requirements and impact on ancillary systems
Retrofit custom code, as impacted
Coordinate patch application in test instances where applicable, coordinate and oversee testing and migration to production
Manage contingency / backout plan for major systems upgrades and patches in case of unforeseen problems
Coordinate with IT Directors and campus community to schedule and communicate system downtime and patch application windows
Manage database backup processes and application security to ensure data integrity

Work with IT Directors to specify enterprise application systems backup requirements including scope, intervals and retention schedules.
Coordinate disaster recovery planning and testing with the Director of Networks and Systems.
Oversee second and third tier support for enterprise systems issues

Monitor, assign and ensure resolution on support tickets related to enterprise applications
Oversee resolution process for duplicate IDs in Banner
Submit tickets to appropriate vendor as needed and follow up on recommended resolutions
Manage budget for enterprise application related expenses including hardware, software licensing and maintenance, consulting services and other ancillary expenses

Oversee appropriate maintenance, licensing and service contracts for enterprise applications and associated consulting services or utility products
Annually review enterprise applications budget in consultation with CIO
Project Management

Identify potential projects and work with appropriate staff to draft requirements, specifications and timelines
Assign work to staff as necessary and monitor progress
Manage projects for upgrades, installation and integration of new products, and requested enhancements to existing functionality

SUPERVISION PERFORMED:

This position manages four Systems/Programmer Analyst positions. This position is responsible for the overall direction, coordination, and evaluation of this area. Carries out supervisory responsibilities in accordance with the Campus and State policies and applicable employment laws and bargaining agreements. Supervisory responsibilities include: interviewing, recommending for hiring, and training employees; planning, assigning, and directing work; appraising performance; appropriately affirming or correcting employee conduct; addressing complaints and resolving problems.

Skills

MINIMUM QUALIFICATIONS:

Bachelor's Degree in an IT related field, or equivalent years of IT related experience at a supervisory level
Five (5) years experience working with enterprise level application systems
Five (5) years supervisory experience in an IT setting.
In-depth understanding of best practices for enterprise systems including cybersecurity, data storage and access, and federal and state regulation compliance
Excellent organizational and communication skills, oral and written
Ability to work independently and meet deadlines

REQUIRED SKILLS, KNOWLEDGE AND APTITUDES:

Systems analysis and design on multiple platforms including both Windows and Linux OS
Relational Database expertise in either Oracle or SQL platforms
Supervisory experience with technical teams
Project management experience managing large, complex, technically challenging enterprise application projects
Ability to effectively communicate complex technical concepts and logic to non-technical colleagues
Knowledge of auditing requirements for enterprise systems

PREFERRED QUALIFICATIONS:

Master's Degree in an IT related field
Three (3) years experience working with enterprise application systems in a higher education setting
Demonstrated commitment to cultural diversity
Experience with Ellucian Banner products
Experience with Moodle Learning Management System
Understanding of FERPA, accessibility, and similar requirements

Education

Bachelor's Degree, Master's Degree or equivalent years of IT related experience at a supervisory level

Company Description

Greenfield Community College is located in the beautiful and historic Connecticut River Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving Franklin and Hampshire Counties, Southern Vermont and Southern New Hampshire. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Commission on Higher Education (NECHE). In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Farm and Food Systems, Engineering, Fine Arts, Nursing, and Adventure Education, as well as varied learning environments, from traditional classrooms, to hybrid and online distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College's largest source of community college transfer students. The rural campus has a one-acre Outdoor Learning Lab, on-campus farm, wetlands and forest that provide abundant opportunities for hands-on learning, research and recreation. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

Position Overview

Company

Greenfield Community College

Location

Greenfield, MA

Job Type

Full time

Apply Now

Listing Contact

Laura Garcia

garcial@gcc.mass.edu 413-775-1318

Position Details

Description

Working within the Information Technology (IT) division, under the supervision of the Chief Information Officer, the Director of Enterprise Applications oversees and leads a four person technical team of developers and business/database analysts, who are collectively responsible for the maintenance, health, security, functionality and evolution of the College's core enterprise applications including our Banner Enterprise Resource Planning (ERP)/Student Information Management System (SIMS), Moodle Learning Management System (LMS), Oracle and SQL databases, DegreeWorks degree audit system, Dynamic Forms, Slate CRM and others. The Director works with administrative and academic staff, the CIO, the Information Technology team, and the College community to identify business and academic needs which are appropriately supported in enterprise applications, and ensures that systems are configured for optimal functionality, performance, reliability and flexibility. The Director of Enterprise Applications is responsible for long term planning of application integration, project management of new systems onboarding or offboarding and ensuring data integrity and timeliness across systems. They ensure that institutional data required for state, federal or grant reporting is accurate and reported out to appropriate parties as necessary. They also work collaboratively with the IT divisions' other Directors - the Director of Networks and Systems and the Director of the Teaching and Learning Innovation Center - to be sure goals and schedules are in alignment across the IT division and the overall College.

EXAMPLES OF DUTIES:

Management of Student Information Management (SIMS) Banner Applications

Oversee all Banner application systems Including Banner, Banner Self-service, Oracle Database and other Banner subsystems hosted on Windows and Linux servers
Oversee methods and maintenance for maintaining test, development and production instances of Banner platforms
Approve and maintain security roles for SIMS Users, onboard and offboard access as users enter and leave the institution and as they change roles, ensuring appropriate levels of access to data.
Ensure data integrity and cybersecurity of overall systems within the Banner system.
Work with business, administrative and academic staff to ensure system functionality best meets operational requirements
Management of DegreeWorks (SW) Student Academic Audit Application, Moodle Learning Management System, Dynamic Forms, Parchment, Slate and other enterprise applications

Oversee and support associated Oracle and MariaDB databases and Linux servers
Oversee and support integrations with Banner and among other systems
Oversee and support Moodle course templates, course content and LMS functionality, as well as course archiving in coordination with Director of Teaching and Learning Innovation Center (Instructional Support)
Integrate Banner course offerings, assigned instructors and enrolled students into Moodle courses
Automate Advising Course load for each advisor and their advisees
Ensure data and systems integrations are necessary, secure and appropriately managed
Evaluate and work with vendors and staff to choose the best integration methods based on available resources and business needs
Monitor integrations and resolve problems or changes as appropriate
Oversee data extracts for State and Federal regulatory agencies, as well as institutional needs

Oversee scheduling and production of data extracts and reporting for DHE HEIRS Submissions - Programs, Student Enrollment, Financial Aid (OSFA), Annual, Completions, Dual Enrollments, STEM Starter Academy, etc.
Work with Institutional Effectiveness staff on maintenance of and enhancements to Enrollment Dashboard and other required institutional data reporting needs
Provide data, as requested for state and federal auditors, annually
Oversee system patches and upgrades for enterprise application servers

Monitor upgrades and patch releases for Moodle, Banner, Oracle, DegreeWorks and related servers
Evaluate need and urgency of upgrades and patches
Determine compatibility requirements and impact on ancillary systems
Retrofit custom code, as impacted
Coordinate patch application in test instances where applicable, coordinate and oversee testing and migration to production
Manage contingency / backout plan for major systems upgrades and patches in case of unforeseen problems
Coordinate with IT Directors and campus community to schedule and communicate system downtime and patch application windows
Manage database backup processes and application security to ensure data integrity

Work with IT Directors to specify enterprise application systems backup requirements including scope, intervals and retention schedules.
Coordinate disaster recovery planning and testing with the Director of Networks and Systems.
Oversee second and third tier support for enterprise systems issues

Monitor, assign and ensure resolution on support tickets related to enterprise applications
Oversee resolution process for duplicate IDs in Banner
Submit tickets to appropriate vendor as needed and follow up on recommended resolutions
Manage budget for enterprise application related expenses including hardware, software licensing and maintenance, consulting services and other ancillary expenses

Oversee appropriate maintenance, licensing and service contracts for enterprise applications and associated consulting services or utility products
Annually review enterprise applications budget in consultation with CIO
Project Management

Identify potential projects and work with appropriate staff to draft requirements, specifications and timelines
Assign work to staff as necessary and monitor progress
Manage projects for upgrades, installation and integration of new products, and requested enhancements to existing functionality

SUPERVISION PERFORMED:

This position manages four Systems/Programmer Analyst positions. This position is responsible for the overall direction, coordination, and evaluation of this area. Carries out supervisory responsibilities in accordance with the Campus and State policies and applicable employment laws and bargaining agreements. Supervisory responsibilities include: interviewing, recommending for hiring, and training employees; planning, assigning, and directing work; appraising performance; appropriately affirming or correcting employee conduct; addressing complaints and resolving problems.

Skills and Experience

MINIMUM QUALIFICATIONS:

Bachelor's Degree in an IT related field, or equivalent years of IT related experience at a supervisory level
Five (5) years experience working with enterprise level application systems
Five (5) years supervisory experience in an IT setting.
In-depth understanding of best practices for enterprise systems including cybersecurity, data storage and access, and federal and state regulation compliance
Excellent organizational and communication skills, oral and written
Ability to work independently and meet deadlines

REQUIRED SKILLS, KNOWLEDGE AND APTITUDES:

Systems analysis and design on multiple platforms including both Windows and Linux OS
Relational Database expertise in either Oracle or SQL platforms
Supervisory experience with technical teams
Project management experience managing large, complex, technically challenging enterprise application projects
Ability to effectively communicate complex technical concepts and logic to non-technical colleagues
Knowledge of auditing requirements for enterprise systems

PREFERRED QUALIFICATIONS:

Master's Degree in an IT related field
Three (3) years experience working with enterprise application systems in a higher education setting
Demonstrated commitment to cultural diversity
Experience with Ellucian Banner products
Experience with Moodle Learning Management System
Understanding of FERPA, accessibility, and similar requirements

Education

Bachelor's Degree, Master's Degree or equivalent years of IT related experience at a supervisory level

Company Description

Greenfield Community College is located in the beautiful and historic Connecticut River Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving Franklin and Hampshire Counties, Southern Vermont and Southern New Hampshire. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Commission on Higher Education (NECHE). In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Farm and Food Systems, Engineering, Fine Arts, Nursing, and Adventure Education, as well as varied learning environments, from traditional classrooms, to hybrid and online distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College's largest source of community college transfer students. The rural campus has a one-acre Outdoor Learning Lab, on-campus farm, wetlands and forest that provide abundant opportunities for hands-on learning, research and recreation. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

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