Educational Technology Support Specialist
The Educational Technology Support Specialist will work as part of a team in Online Education’s eLearning unit to provide online instructor and student technical support and training throughout the annual production cycle(s) of online course development, delivery and management.
The position reports to the Associate Director of eLearning, who reports to the Senior Vice-Provost of Online Education.
Provide technical support for Blackboard and other supported technologies for both faculty and student populations.
Help develop and maintain instructor- and student- facing support documentation.
Assist with application, software, service, and quality assurance testing.
Provide logistical support and facilitation assistance during learning management system training cohorts.
Deliver broad-based and just-in-time support content for online course development.
Advance ongoing accessibility initiatives by assisting instructors in the creation of accessible online content.
Coordinate regularly scheduled communications to online instructors.
Perform other related duties as assigned.
On-site position located on the UMass Amherst campus.
Hours worked primarily M-F, 8:30 a.m. – 5:00 p.m., some nights and weekends possible.
$28/hour. This position does not carry benefits.
Special Instructions to Applicants
Apply online: http://careers.umass.edu/amherst/en-us/job/499807/departmental-assistant-educational-technology-support-specialist
Submit cover letter, resume and contact information for at least three references.