The End User Support Analyst is responsible for assessing, analyzing, and identifying sources of technical problems and implementing appropriate technical solutions in response to requests from a diverse group of campus constituencies (faculty, administrators, staff, and students). Duties include analyzing various system components within a complex operating system and application environment (including Windows, Macintosh, and Linux operating systems, Microsoft Office, Adobe Creative Suite, and other discipline-specific software) and coordinating service team activities related to problem identification and resolution. In addition, the position provides technical consulting and training support services to all faculty, staff, and students, while also analyzing and researching new technologies for possible deployment to the campus community.
A minimum of 2 years experience providing advanced Tier 2 technical support of various computing environments including Windows, Macintosh, and Linux operating systems is required. The following experience is desired: providing user support in a higher education environment; experience with operating systems and applications commonly used in Windows, Macintosh, and Linux platforms; experience with Help Desk ticketing systems (Team Dynamix is a plus), experience with HP printers; familiarity with imaging of Windows and Macintosh systems using software such as KACE, Jamf, Ghost, NetBoot/NetRestore, etc., excellent communication skills (written and oral), general networking (TCP/IP) knowledge, demonstrated planning and organizational skills, familiarity with audio, video, and other multimedia technology. Experience with server operating systems such as Windows Server or Red Hat Enterprise, A+, HP Certification, Apple Certification, HDI, and other hardware and software support certifications is considered a plus.
A Bachelor's degree or an Associate's degree with an equivalent amount of related experience, in lieu of the Bachelor's degree, is required.
Union College - Redefining liberal education for the 21st Century
Founded in 1795, Union College was the first college chartered by the Board of Regents of the State of New York. We are a small, residential, independent liberal arts college committed to integrating the humanities and social sciences with science and engineering in new and exciting ways. Union's rigorous academics take place in a diverse, welcoming campus environment that supports your personal growth, provides you with a wealth of opportunities to find and pursue your passions, and inspires you to engage with the local and global community through meaningful projects and volunteer work.
At Union, you'll find a vibrant community of learners and scholars, of leaders and change agents—people whose ambition, energy and desire to make things happen are contagious. The intellectual and creative spark can be felt in our academic buildings, Minerva Houses, labs, library, studios and recital rooms—anywhere you go on our historic campus. We have a long tradition of innovation and of educating creative problem-solvers, a tradition which continues to flourish and to define who we are today.
Union College is an equal opportunity employer and strongly committed to student and workforce diversity