Description
Skills
Education
Company Description
The Endpoint Solutions Engineer assists in activities that support the MassArt Client Services team and MassArt's community. This role ensures secure, reliable, and efficient operation of college endpoints, while providing high-level technical support to resolve complex hardware and software issues. The engineer also contributes to technology lifecycle planning, endpoint security, imaging and deployment automation, and works closely with IT colleagues to support the academic and administrative mission of the college. The engineer provides technical assistance for all supported Operating Systems and Endpoints, and this engineer is the subject matter expert (SME) for all Microsoft Windows technologies.
3+ years of experience supporting working with a management system for Windows and macOS endpoints in an enterprise environment.
Proficiency with endpoint management tools (e.g., Intune, Jamf, KACE) and scripting languages.
Strong knowledge of endpoint security practices, operating systems, and application troubleshooting.
Excellent communication, organizational, and problem-solving skills.
Ability to work independently and collaboratively in a diverse campus community.
Familiarity with Information technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL)
Experience with Google Workspace, Active Directory, Azure/ Entra ID and Office 365
Prior experience with service desk software.
While a college degree is always preferred, it is not required if you have the equivalent in work experience
The Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.
MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
Position Overview
Company
Massachusetts College of Art and Design
Location
Boston, MA
Job Type
Full time
Salary
$73,000 - $76,000
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Position Details
The Endpoint Solutions Engineer assists in activities that support the MassArt Client Services team and MassArt's community. This role ensures secure, reliable, and efficient operation of college endpoints, while providing high-level technical support to resolve complex hardware and software issues. The engineer also contributes to technology lifecycle planning, endpoint security, imaging and deployment automation, and works closely with IT colleagues to support the academic and administrative mission of the college. The engineer provides technical assistance for all supported Operating Systems and Endpoints, and this engineer is the subject matter expert (SME) for all Microsoft Windows technologies.
3+ years of experience supporting working with a management system for Windows and macOS endpoints in an enterprise environment.
Proficiency with endpoint management tools (e.g., Intune, Jamf, KACE) and scripting languages.
Strong knowledge of endpoint security practices, operating systems, and application troubleshooting.
Excellent communication, organizational, and problem-solving skills.
Ability to work independently and collaboratively in a diverse campus community.
Familiarity with Information technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL)
Experience with Google Workspace, Active Directory, Azure/ Entra ID and Office 365
Prior experience with service desk software.
While a college degree is always preferred, it is not required if you have the equivalent in work experience
The Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.
MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
