Instructional Technologist – Support Specialist
The Yale Center for Teaching & Learning is leading the university’s transition to the Canvas learning management system – and we are searching for an additional high-quality teammate to join the effort. The most important thing to know about this project is that although this is a change about software…this isn’t a change about software.
This is about transforming teaching and learning at Yale University. This is about working with our world-class faculty members to imagine the role technology could play in not only reaching, but surpassing, their teaching goals. This is about partnering with our award-winning instructors to imagine new methods for sharing educational materials.
Reporting to the Manager of Instructional Technology, this position will provide support and collaborate with faculty and staff to migrate their content from the legacy LMS (Sakai) to other designated platforms as appropriate, including Canvas, WordPress, Drupal, Box, OrgSync, etc.. This position will assist faculty and staff on migrating their content and on training them on how best to maintain their new space once the migration is complete. Additional responsibilities include the support of teaching and learning in our new LMS, Canvas, and integrated LMS services such as lecture capture, real-time collaboration, and academic integrity tools.
In addition this position will:
Participate in the development of support documentation and models, identification of training needs for faculty, students and staff migrating content from the LMS. Provide direct support to teaching staff migrating content from the LMS for teaching and learning and other academic purposes; includes email, phone, and in-person support, and occasional in-classroom support. Responding in a timely manner to requests for assistance and troubleshooting problems as faculty and staff migrate and create content in the new LMS. Thoroughly understand and support all core functionality and integrated service components with the LMSs, research and partner to evaluate, prioritize, test, and integrate enhancements requests based on feedback. Help faculty make effective use of Yale’s vast resources, technology and otherwise, by developing and maintaining a strong understanding of instructional support and other services, including those offered by Yale College and Yale’s graduate and professional schools, Yale University Library, and the Information Technology Services Help Desk. Share educational technology techniques and best practices with colleagues and clients, within and beyond the University. Explore and adopt best practices from other schools and institutions. Deliver technical expertise and provide recommendation in researching, evaluating and implementing new instructional technologies. Maintain understanding of current Instructional Technology trends. Manage and mentor student workers as required. Some schedule flexibility required at certain times of year (e.g. weekend support coverage), as well as other duties as assigned.