Job Listing

POSTED: January 3, 2017

Instructional Technologist – Support Specialist

Yale University
New Haven, CT
Customer Support
$50,000 - $60,000

The Yale Center for Teaching & Learning is leading the university’s transition to the Canvas learning management system – and we are searching for an additional high-quality teammate to join the effort. The most important thing to know about this project is that although this is a change about software…this isn’t a change about software.

This is about transforming teaching and learning at Yale University. This is about working with our world-class faculty members to imagine the role technology could play in not only reaching, but surpassing, their teaching goals. This is about partnering with our award-winning instructors to imagine new methods for sharing educational materials.

Reporting to the Manager of Instructional Technology, this position will provide support and collaborate with faculty and staff to migrate their content from the legacy LMS (Sakai) to other designated platforms as appropriate, including Canvas, WordPress, Drupal, Box, OrgSync, etc.. This position will assist faculty and staff on migrating their content and on training them on how best to maintain their new space once the migration is complete. Additional responsibilities include the support of teaching and learning in our new LMS, Canvas, and integrated LMS services such as lecture capture, real-time collaboration, and academic integrity tools.

In addition this position will:

Participate in the development of support documentation and models, identification of training needs for faculty, students and staff migrating content from the LMS. Provide direct support to teaching staff migrating content from the LMS for teaching and learning and other academic purposes; includes email, phone, and in-person support, and occasional in-classroom support. Responding in a timely manner to requests for assistance and troubleshooting problems as faculty and staff migrate and create content in the new LMS. Thoroughly understand and support all core functionality and integrated service components with the LMSs, research and partner to evaluate, prioritize, test, and integrate enhancements requests based on feedback. Help faculty make effective use of Yale’s vast resources, technology and otherwise, by developing and maintaining a strong understanding of instructional support and other services, including those offered by Yale College and Yale’s graduate and professional schools, Yale University Library, and the Information Technology Services Help Desk. Share educational technology techniques and best practices with colleagues and clients, within and beyond the University. Explore and adopt best practices from other schools and institutions. Deliver technical expertise and provide recommendation in researching, evaluating and implementing new instructional technologies. Maintain understanding of current Instructional Technology trends. Manage and mentor student workers as required. Some schedule flexibility required at certain times of year (e.g. weekend support coverage), as well as other duties as assigned.

1. Acts as a project leader for Instructional Technology projects. 2. Provides consultation and makes recommendations for allocation of resources, product selection, and priorities. 3. Delivers technical expertise and provides recommendation in researching, evaluating and implementing new instructional technologies. 4. Provides high-level service for existing instructional technologies and projects, as well as high-end support for all instructional technology systems and other multimedia activities. 5. Manages operating systems, applications, web services, and content on the department’s servers. 6. Maintains in depth knowledge of existing and emerging instructional technologies. 7. Develops and reports on metrics that measure usage, reliability and client satisfaction for all technology services provided. 8. Manages relationships with internal and external clients, outside vendors, consultants and peer institutions. 9. Maintains highest possible degree of service and responsiveness in complex, multi-vendor, multiplatform environment. 10. Consults with faculty to assess instructional technology needs. Develops and implements solutions to meet those needs. 11. Provides training on the usage of instructional technologies, and other software and hardware. 12. Manages assigned project tasks to ensure timely and high quality outcomes. Provides regular status reports on assigned projects. 13. Supervises temporary and student workers. 14. May perform others duties as assigned.
Bachelor's Degree and at least three years of experience of related work experience or an equivalent combination of education and experience. Required Skill/Ability 1: Demonstrated passion and excitement for providing support with a goal-oriented, collaborative, problem-solving, service-oriented attitude. Required Skill/Ability 2: Demonstrated ability using Wordpress, Drupal or other web publishing platform Content Management System (CMS) for personal web publishing/blogging or in support of web project. Required Skill/Ability 3: Excellent written and verbal communication skills, especially in communicating with non-technical audiences. Required Skill/Ability 4: Demonstrated enthusiasm, interest and flexibility in acquiring new or emerging technology skills. Required Skill/Ability 5: Demonstrated ability to work in collaborative team environments.
The Yale Center for Teaching and Learning was created in 2014 to support students and faculty across the campus. In alignment with President Salovey’s goal of creating a “more unified Yale,” the new center consolidates the various teaching, tutoring, writing and technology-enabled learning programs distributed across the University. The Center supports effective course design and promotes evidence-based teaching methods for university instructors, including faculty and teaching assistants. The Center supports student learning and provides opportunities for students and postdoctoral scholars throughout the University to develop as teachers, mentors and leaders. Professor Scott Strobel was appointed Deputy Provost for Teaching and Learning. Jennifer Frederick was appointed Executive Director of the Center for Teaching and Learning. Lucas Swineford serves as Executive Director of Digital Education.