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IT Manager, Yale School of Nursing

Posted: February 12, 2021
Description
Skills
Education
Company Description

The IT Manager for the Yale School of Nursing reports to the Yale University Associate Chief Information Officer for Medicine & Health and is also accountable to the Lead Administrator for YSN. The incumbent manages and is responsible for all IT operational activities across the school including academic, research, administrative, and clinical skills functions, while also providing strategic insight and recommendations regarding IT applications, services, and infrastructure.

The IT Manager develops and operates high quality services with defined and agreed-upon service levels that meet the day-to-day activities and future needs of Yale Nursing. The IT Manager will be responsible for desktop support, instructional technology support, server/network infrastructure, maintaining classroom technology, multimedia studio, AV, and general IT project management.

The IT Manager will oversee IT equipment inventory for the school, ensure compliance with university, state and federal standards such as HIPAA and FERPA, provide recommendations for upgrades and new technologies, and serve as the primary IT liaison to internal and external partners. The IT Manager will develop and oversee compliance to IT policies and procedures specific to YSN but in accordance with University requirements. The IT Manager will stay knowledgeable of current trends and advances in IT technology and determines how and when these advances can be cost effectively introduced into the school. The IT Manager assesses the future IT needs as they relate to the strategic planning requirements of YSN. The IT Manager ensures a customer-service environment to respond and resolve day to day computing issues and hardware problems of faculty, staff, and students. The IT Manager ensures preventive maintenance is performed, including backups of all server data, and maintains the YSN networking infrastructure. The IT manager will manage the work and activities of the Yale Distributed Support Providers and any IT vendors working with YSN.

Demonstrated experience providing technical IT services in a research and/or academic environment, such as desktop support, server/network infrastructure.

Demonstrated knowledge with A/V and multimedia technology.

Proven ability to handle multiple tasks and meet deadlines. Demonstrated ability to react to changing technologies and adapt to changes in work demands and priorities

Proven and effective verbal and written communication skills, particularly in interacting with faculty, researchers, and students

Demonstrated knowledge of and experience with managing regulated data (e.g., HIPAA, FERPA).

Project management experience. Two or more years of experience in higher education. Experience working with healthcare providers.

Bachelor's degree in a relevant technical field

Since its founding in 1701, Yale has been dedicated to expanding and sharing knowledge, inspiring innovation, and preserving cultural and scientific information for future generations. Yale’s reach is both local and international. It partners with its hometown of New Haven, Connecticut to strengthen the city’s community and economy. And it engages with people and institutions across the globe in the quest to promote cultural understanding, improve the human condition, delve more deeply into the secrets of the universe, and train the next generation of world leaders.

Yale School of Nursing was founded in 1923 as the first school within a university to prepare nurses under an educational rather than an apprenticeship program. The school graduated its first class in 1926. Well over 90 years after its founding, YSN still educates nurses to be agents of social and political change focused on improving the health of all people.

Description

The IT Manager for the Yale School of Nursing reports to the Yale University Associate Chief Information Officer for Medicine & Health and is also accountable to the Lead Administrator for YSN. The incumbent manages and is responsible for all IT operational activities across the school including academic, research, administrative, and clinical skills functions, while also providing strategic insight and recommendations regarding IT applications, services, and infrastructure.

The IT Manager develops and operates high quality services with defined and agreed-upon service levels that meet the day-to-day activities and future needs of Yale Nursing. The IT Manager will be responsible for desktop support, instructional technology support, server/network infrastructure, maintaining classroom technology, multimedia studio, AV, and general IT project management.

The IT Manager will oversee IT equipment inventory for the school, ensure compliance with university, state and federal standards such as HIPAA and FERPA, provide recommendations for upgrades and new technologies, and serve as the primary IT liaison to internal and external partners. The IT Manager will develop and oversee compliance to IT policies and procedures specific to YSN but in accordance with University requirements. The IT Manager will stay knowledgeable of current trends and advances in IT technology and determines how and when these advances can be cost effectively introduced into the school. The IT Manager assesses the future IT needs as they relate to the strategic planning requirements of YSN. The IT Manager ensures a customer-service environment to respond and resolve day to day computing issues and hardware problems of faculty, staff, and students. The IT Manager ensures preventive maintenance is performed, including backups of all server data, and maintains the YSN networking infrastructure. The IT manager will manage the work and activities of the Yale Distributed Support Providers and any IT vendors working with YSN.

Skills

Demonstrated experience providing technical IT services in a research and/or academic environment, such as desktop support, server/network infrastructure.

Demonstrated knowledge with A/V and multimedia technology.

Proven ability to handle multiple tasks and meet deadlines. Demonstrated ability to react to changing technologies and adapt to changes in work demands and priorities

Proven and effective verbal and written communication skills, particularly in interacting with faculty, researchers, and students

Demonstrated knowledge of and experience with managing regulated data (e.g., HIPAA, FERPA).

Project management experience. Two or more years of experience in higher education. Experience working with healthcare providers.

Education

Bachelor's degree in a relevant technical field

Company Description

Since its founding in 1701, Yale has been dedicated to expanding and sharing knowledge, inspiring innovation, and preserving cultural and scientific information for future generations. Yale’s reach is both local and international. It partners with its hometown of New Haven, Connecticut to strengthen the city’s community and economy. And it engages with people and institutions across the globe in the quest to promote cultural understanding, improve the human condition, delve more deeply into the secrets of the universe, and train the next generation of world leaders.

Yale School of Nursing was founded in 1923 as the first school within a university to prepare nurses under an educational rather than an apprenticeship program. The school graduated its first class in 1926. Well over 90 years after its founding, YSN still educates nurses to be agents of social and political change focused on improving the health of all people.

Position Overview

Company

Yale University

Location

West Haven, CT

Job Type

Full time

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Position Details

Description

The IT Manager for the Yale School of Nursing reports to the Yale University Associate Chief Information Officer for Medicine & Health and is also accountable to the Lead Administrator for YSN. The incumbent manages and is responsible for all IT operational activities across the school including academic, research, administrative, and clinical skills functions, while also providing strategic insight and recommendations regarding IT applications, services, and infrastructure.

The IT Manager develops and operates high quality services with defined and agreed-upon service levels that meet the day-to-day activities and future needs of Yale Nursing. The IT Manager will be responsible for desktop support, instructional technology support, server/network infrastructure, maintaining classroom technology, multimedia studio, AV, and general IT project management.

The IT Manager will oversee IT equipment inventory for the school, ensure compliance with university, state and federal standards such as HIPAA and FERPA, provide recommendations for upgrades and new technologies, and serve as the primary IT liaison to internal and external partners. The IT Manager will develop and oversee compliance to IT policies and procedures specific to YSN but in accordance with University requirements. The IT Manager will stay knowledgeable of current trends and advances in IT technology and determines how and when these advances can be cost effectively introduced into the school. The IT Manager assesses the future IT needs as they relate to the strategic planning requirements of YSN. The IT Manager ensures a customer-service environment to respond and resolve day to day computing issues and hardware problems of faculty, staff, and students. The IT Manager ensures preventive maintenance is performed, including backups of all server data, and maintains the YSN networking infrastructure. The IT manager will manage the work and activities of the Yale Distributed Support Providers and any IT vendors working with YSN.

Skills and Experience

Demonstrated experience providing technical IT services in a research and/or academic environment, such as desktop support, server/network infrastructure.

Demonstrated knowledge with A/V and multimedia technology.

Proven ability to handle multiple tasks and meet deadlines. Demonstrated ability to react to changing technologies and adapt to changes in work demands and priorities

Proven and effective verbal and written communication skills, particularly in interacting with faculty, researchers, and students

Demonstrated knowledge of and experience with managing regulated data (e.g., HIPAA, FERPA).

Project management experience. Two or more years of experience in higher education. Experience working with healthcare providers.

Education

Bachelor's degree in a relevant technical field

Company Description

Since its founding in 1701, Yale has been dedicated to expanding and sharing knowledge, inspiring innovation, and preserving cultural and scientific information for future generations. Yale’s reach is both local and international. It partners with its hometown of New Haven, Connecticut to strengthen the city’s community and economy. And it engages with people and institutions across the globe in the quest to promote cultural understanding, improve the human condition, delve more deeply into the secrets of the universe, and train the next generation of world leaders.

Yale School of Nursing was founded in 1923 as the first school within a university to prepare nurses under an educational rather than an apprenticeship program. The school graduated its first class in 1926. Well over 90 years after its founding, YSN still educates nurses to be agents of social and political change focused on improving the health of all people.

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