The IT Support Analyst II is responsible for all of the technology support needs of the faculty, staff, and students at Bay State College. The IT Support Analyst II's primary responsibilities include helpdesk system management, end user troubleshooting & issue resolution, classroom technology management, hardware & software inventory management, end-user orientation and training, and special project work as designated by members of the technology team.
The IT Support Analyst II will need to provide an exceptionally high level of customer service to the faculty, staff, and students at Bay State College. The IT Support Analyst II should have a strong understanding of ITSM concepts and possess a high level of proficiency in managing incoming support issues and multiple priorities. To be successful in the role will require strong communication and teamwork skills in addition to being energetic, pro-active, and possess strong attention to detail.
The IT Support Analyst II will be located on campus in Boston, MA, with travel to the Taunton, MA campus at least once per week. The IT Support Analyst II will report directly to the Chief Information Officer.
Interested and qualified candidates should email a current resume and cover letter to HumanResources@baystate.edu. Please include IT Support Analyst II - NERCOMP and your full name in the subject line.
TECHNICAL EXPERIENCE:
• Strong technical expertise with a wide range of technologies, including but not limited to:
o Windows OS, particularly Windows 10 and associated hardware
o Microsoft 365 and Microsoft Office Suites
o Audio/visual Equipment (i.e., projectors, smart boards, cameras, audio, etc.)
o Basic networking skills (i.e., LAN, WLAN, OS troubleshooting, etc.)
• Proficiency with hardware diagnosis and repair
• Experience with Active Directory Account Management
• Familiarity with LMS systems (i.e., Canvas, Blackboard, Moodle, etc.)
• Familiarity with Mac OS and iOS
QUALIFICATIONS:
• 3-5 years’ experience in an IT user support role
• Strong interpersonal and problem-solving skills in a diverse environment
• Demonstrated ability to work calmly, professionally, and with attention to detail with a solid focus on client service
• Excellent communication skills, both written and verbal
• Ability to juggle multiple, and often conflicting priorities, while working independently in a fast-paced
environment
• Ability to work independently in a fast-paced and mission-driven environment
• Bilingual language is a plus
• Four-year college degree, or a combination of education and relevant experience
Bay State College is a private career-focused college founded in 1946 in the Back Bay neighborhood of Boston. With a mission to prepare students for successful careers and global citizenship through academic rigor and individualized support. Bay State College seeks candidates who will be leaders in fulfilling that Mission.