Lead Classroom Support Specialist
Under the direction of the Director of Support Services, the Lead Classroom Support Specialist leads the student and full-time staff that build, maintain, and support classroom technology equipment and systems.
Provide support and training for students, staff, faculty, administration, and outside conference groups in classrooms, labs, and presentation spaces.
Install classroom technology equipment in accordance with departmental standards.
Perform equipment setup, support, and maintenance, and updates for equipment such as laptops, computers, cameras, large screen TV’s, videoconferencing units and presentation systems.
Perform problem troubleshooting, research, identification, resolution, follow-up and escalation.
Coordinate the resolution of requests, incidents and problems related to classroom technology.
Manage the overall maintenance and upkeep of classroom technology equipment and systems, including regular cleaning, maintenance, and functionality tests.
Coordinate with other University service departments and external vendors when issues cannot be resolved by classroom support staff.
Ensure that classroom technology systems are maintained and functioning. Develop and deploy alternate equipment solutions and/or setups in case of malfunctioning equipment.
Lead the daily work of the classroom support team, including students and the Classroom Support Specialists.
Direct the student staff including hiring, scheduling, and ongoing performance review.
Develop and deliver classroom technology training for IT staff and student workers.
Honesty, integrity and confidentiality above reproach.
Teaming orientation effecting professional collaboration and focus: meeting the prioritized agenda of the operation and the ability to function independently.
Maintain a professional appearance at all times.
Selfless commitment to University success demonstrating excellent work ethic and proper organizational perspective.
Highly detail oriented and organized with ability to multi-task.
Customer service focus and energized tenacity in delivering on a properly prioritized agenda.
Ability to work independently with minimal supervision.
Proactive problem identification and resolution.
Maintain technical knowledge and expertise.
Ability to establish priorities, assign and review work and meet deadlines.
Excellent oral and written communication skills.
Participate in staff development activities related to the position.
Perform other duties as assigned by supervisor or his/her designee.
This is a full-time (40 hours) PSSA Level 4 Clerical Union position.