Job Listing

POSTED: December 2, 2019

Lead Classroom Support Specialist

COMPANY
Roger Williams University
LOCATION
Bristol, RI
JOB TYPE
Full time
CATEGORY
Customer Support
SALARY

Under the direction of the Director of Support Services, the Lead Classroom Support Specialist leads the student and full-time staff that build, maintain, and support classroom technology equipment and systems.

Provide support and training for students, staff, faculty, administration, and outside conference groups in classrooms, labs, and presentation spaces.

Install classroom technology equipment in accordance with departmental standards.

Perform equipment setup, support, and maintenance, and updates for equipment such as laptops, computers, cameras, large screen TV’s, videoconferencing units and presentation systems.

Perform problem troubleshooting, research, identification, resolution, follow-up and escalation.

Coordinate the resolution of requests, incidents and problems related to classroom technology.

Manage the overall maintenance and upkeep of classroom technology equipment and systems, including regular cleaning, maintenance, and functionality tests.

Coordinate with other University service departments and external vendors when issues cannot be resolved by classroom support staff.

Ensure that classroom technology systems are maintained and functioning. Develop and deploy alternate equipment solutions and/or setups in case of malfunctioning equipment.

Lead the daily work of the classroom support team, including students and the Classroom Support Specialists.

Direct the student staff including hiring, scheduling, and ongoing performance review.

Develop and deliver classroom technology training for IT staff and student workers.

Honesty, integrity and confidentiality above reproach.

Teaming orientation effecting professional collaboration and focus: meeting the prioritized agenda of the operation and the ability to function independently.

Maintain a professional appearance at all times.

Selfless commitment to University success demonstrating excellent work ethic and proper organizational perspective.

Highly detail oriented and organized with ability to multi-task.

Customer service focus and energized tenacity in delivering on a properly prioritized agenda.

Ability to work independently with minimal supervision.

Proactive problem identification and resolution.

Maintain technical knowledge and expertise.

Ability to establish priorities, assign and review work and meet deadlines.

Excellent oral and written communication skills.

Additional Functions

Participate in staff development activities related to the position.

Perform other duties as assigned by supervisor or his/her designee.

This is a full-time (40 hours) PSSA Level 4 Clerical Union position.

Associates Degree. in computer, information science or a related field. Minimum of three years of extensive experience in classroom technology support. Experience working in a service environment in a college or university setting. Working knowledge of Crestron and Extron hardware/software, along with traditional audiovisual hardware and configurations. Working knowledge of Apple and Windows computers and laptops, with the ability to troubleshoot and resolve basic hardware and software issues. Preferred Qualifications Five years of experience in classroom technology support. CTS certification from Infocomm International. Intermediate experience installing and configuring presentation hardware. At the University's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Associates Degree. in computer, information science or a related field.
Roger Williams University, located on the coast of Bristol, RI, is a forward-thinking private university with 45 undergraduate majors and more than a dozen graduate programs spanning the liberal arts and the professions, where students become community-minded citizens through project-based, experiential learning. With small classes, direct access to faculty and boundless opportunities for real-world projects, RWU students develop the ability to think critically while simultaneously building the practical skills that today's employers demand. In addition to its 4,000 undergraduates and 300 graduate students, RWU is home to a thriving University College based in Providence as well as Rhode Island's only law school. Roger Williams University is committed to creating and supporting an intellectual community devoted to teaching and learning and providing the opportunity for personal and intellectual growth for students, faculty and staff. The University credits much of its growth and success to the hard work and dedication of its employee