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Learning Management System Administrator

Posted: May 11, 2020
Description
Skills
Education
Company Description

The Learning Management System (LMS) Administrator provides technical leadership for the online programs’ learning management system in support of the University’s strategic plan for the College of Graduate and Continuing Studies (CGCS). This position serves as the on-site system administrator for the LMS, providing daily support and overseeing the maintenance and installation of all system updates, upgrades, plugins, and other systems integrated with the administrative and instructional functions of the LMS. Work is performed collaboratively with the Functional Analyst (FA) and Salesforce (SF) Administrator to maximize administrative efficiencies and under the supervision of the Director of Administrative Operations and Projects.

Essential Functions
General
• Manages system roles, permissions, notifications, user management, and course management.
• Tests and evaluates system updates and upgrades including new features and tools that integrate with the LMS in collaboration with academic and administrative teams.
• Acts as the release manager ensuring the system is stable during upgrades.
• Creates systems and workflows to ensure that all course resources are properly set up and available for each session;
• Writes and maintains procedural and technical documentation
• Compiles reports and statistics as needed regarding usage and learner analytics.
• Establishes and maintains relationships with the University’s LMS host and system support vendor.
• Assists with LMS user communications via the LMS site news. Posts important LMS related announcements as needed.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.

User Management
• Creates user logins as needed and assigns user permissions.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.
Course Management
• Publishes and archives online courses in each term and session; adds and deletes courses.
• Populates course information and assigns learners.
• Develops reporting for ongoing access to learning information; generates standard and custom reports.

Troubleshooting
• Troubleshoots and resolves issues relating to system functionality and software systems in an efficient and effective manner.
• Provides immediate response to problems and emergency situations affecting normal LMS operations.
• Facilitates the escalation and resolution of technical issues with the LMS and external tools with LMS host and other host support services.
• Reviews and monitors system performance.

Integrations
• Oversees Salesforce database integrations in collaboration with Salesforce Administrator and Functional Analyst.
• Collaborates on implementation plan for LMS-to-Banner SIS bi-directional data integration
• Collaborates with various administrative and academic departments across the University to streamline multiple LMS course and enrollment management processes

• Minimum of 3 years of experience directly related to LMS system support. Higher education experience a plus. • Experience in integration with external database applications (i.e., Student Information Systems) • Experience with PHP, MySQL, to assist with collection, analysis and reporting of data on learners. • Advanced organizational and time management skills. • Quick to learn with eye for detail. • Success managing multiple concurrent projects and deadlines. • Knowledge of current and relevant best-practices in LMS administration in a higher education setting with related technologies. • Demonstrated success in analyzing complex problems. • Creative solutions to business/system needs. • Strong organizational, leadership, customer-service, and communication skills. • Adept at fostering collaborative working relationships across diverse groups including 3rd party vendors. • Ability to work in a fast-paced, team-oriented environment with minimal supervision and with unscheduled interruptions

Bachelor's degree required.

Founded in 1819, Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus. Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant.

Description

The Learning Management System (LMS) Administrator provides technical leadership for the online programs’ learning management system in support of the University’s strategic plan for the College of Graduate and Continuing Studies (CGCS). This position serves as the on-site system administrator for the LMS, providing daily support and overseeing the maintenance and installation of all system updates, upgrades, plugins, and other systems integrated with the administrative and instructional functions of the LMS. Work is performed collaboratively with the Functional Analyst (FA) and Salesforce (SF) Administrator to maximize administrative efficiencies and under the supervision of the Director of Administrative Operations and Projects.

Essential Functions
General
• Manages system roles, permissions, notifications, user management, and course management.
• Tests and evaluates system updates and upgrades including new features and tools that integrate with the LMS in collaboration with academic and administrative teams.
• Acts as the release manager ensuring the system is stable during upgrades.
• Creates systems and workflows to ensure that all course resources are properly set up and available for each session;
• Writes and maintains procedural and technical documentation
• Compiles reports and statistics as needed regarding usage and learner analytics.
• Establishes and maintains relationships with the University’s LMS host and system support vendor.
• Assists with LMS user communications via the LMS site news. Posts important LMS related announcements as needed.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.

User Management
• Creates user logins as needed and assigns user permissions.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.
Course Management
• Publishes and archives online courses in each term and session; adds and deletes courses.
• Populates course information and assigns learners.
• Develops reporting for ongoing access to learning information; generates standard and custom reports.

Troubleshooting
• Troubleshoots and resolves issues relating to system functionality and software systems in an efficient and effective manner.
• Provides immediate response to problems and emergency situations affecting normal LMS operations.
• Facilitates the escalation and resolution of technical issues with the LMS and external tools with LMS host and other host support services.
• Reviews and monitors system performance.

Integrations
• Oversees Salesforce database integrations in collaboration with Salesforce Administrator and Functional Analyst.
• Collaborates on implementation plan for LMS-to-Banner SIS bi-directional data integration
• Collaborates with various administrative and academic departments across the University to streamline multiple LMS course and enrollment management processes

Skills

• Minimum of 3 years of experience directly related to LMS system support. Higher education experience a plus. • Experience in integration with external database applications (i.e., Student Information Systems) • Experience with PHP, MySQL, to assist with collection, analysis and reporting of data on learners. • Advanced organizational and time management skills. • Quick to learn with eye for detail. • Success managing multiple concurrent projects and deadlines. • Knowledge of current and relevant best-practices in LMS administration in a higher education setting with related technologies. • Demonstrated success in analyzing complex problems. • Creative solutions to business/system needs. • Strong organizational, leadership, customer-service, and communication skills. • Adept at fostering collaborative working relationships across diverse groups including 3rd party vendors. • Ability to work in a fast-paced, team-oriented environment with minimal supervision and with unscheduled interruptions

Education

Bachelor's degree required.

Company Description

Founded in 1819, Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus. Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant.

Position Overview

Company

Norwich University

Location

Northfield, VT

Job Type

Full time

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Position Details

Description

The Learning Management System (LMS) Administrator provides technical leadership for the online programs’ learning management system in support of the University’s strategic plan for the College of Graduate and Continuing Studies (CGCS). This position serves as the on-site system administrator for the LMS, providing daily support and overseeing the maintenance and installation of all system updates, upgrades, plugins, and other systems integrated with the administrative and instructional functions of the LMS. Work is performed collaboratively with the Functional Analyst (FA) and Salesforce (SF) Administrator to maximize administrative efficiencies and under the supervision of the Director of Administrative Operations and Projects.

Essential Functions
General
• Manages system roles, permissions, notifications, user management, and course management.
• Tests and evaluates system updates and upgrades including new features and tools that integrate with the LMS in collaboration with academic and administrative teams.
• Acts as the release manager ensuring the system is stable during upgrades.
• Creates systems and workflows to ensure that all course resources are properly set up and available for each session;
• Writes and maintains procedural and technical documentation
• Compiles reports and statistics as needed regarding usage and learner analytics.
• Establishes and maintains relationships with the University’s LMS host and system support vendor.
• Assists with LMS user communications via the LMS site news. Posts important LMS related announcements as needed.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.

User Management
• Creates user logins as needed and assigns user permissions.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.
Course Management
• Publishes and archives online courses in each term and session; adds and deletes courses.
• Populates course information and assigns learners.
• Develops reporting for ongoing access to learning information; generates standard and custom reports.

Troubleshooting
• Troubleshoots and resolves issues relating to system functionality and software systems in an efficient and effective manner.
• Provides immediate response to problems and emergency situations affecting normal LMS operations.
• Facilitates the escalation and resolution of technical issues with the LMS and external tools with LMS host and other host support services.
• Reviews and monitors system performance.

Integrations
• Oversees Salesforce database integrations in collaboration with Salesforce Administrator and Functional Analyst.
• Collaborates on implementation plan for LMS-to-Banner SIS bi-directional data integration
• Collaborates with various administrative and academic departments across the University to streamline multiple LMS course and enrollment management processes

Skills and Experience

• Minimum of 3 years of experience directly related to LMS system support. Higher education experience a plus. • Experience in integration with external database applications (i.e., Student Information Systems) • Experience with PHP, MySQL, to assist with collection, analysis and reporting of data on learners. • Advanced organizational and time management skills. • Quick to learn with eye for detail. • Success managing multiple concurrent projects and deadlines. • Knowledge of current and relevant best-practices in LMS administration in a higher education setting with related technologies. • Demonstrated success in analyzing complex problems. • Creative solutions to business/system needs. • Strong organizational, leadership, customer-service, and communication skills. • Adept at fostering collaborative working relationships across diverse groups including 3rd party vendors. • Ability to work in a fast-paced, team-oriented environment with minimal supervision and with unscheduled interruptions

Education

Bachelor's degree required.

Company Description

Founded in 1819, Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus. Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant.

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