Description
Skills
Education
Company Description
Responsible for information technology training material management and delivery, including the development and delivery of in-person, remote, and self-paced training options for all IT systems and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the effective use of the full range of the university IT systems and applications products through the delivery of audience-appropriate training.
Work in close collaboration with product functional experts to develop and deliver in-depth technical training on the use of narrow technical aspects of software systems.
Work with IT Project Managers, IT Organizational Change Managers, and IT Communication Managers to facilitate the delivery of training materials for new IT systems and products.
Asses the efficacy and adequacy of learning resources and use the principles of constant process improvement to guide prioritized updates and reformulations of existing training materials, including web resources, vendor-provided resources, and internal knowledge base materials.
Work with system users across a broad spectrum of both user knowledge levels and system types to identify usability difficulties and develop training to address those issues.
OTHER DUTIES AND RESPONSIBILITIES:
Work with the IT leadership team and distributed IT to maintain an awareness of medium- and long-range planning efforts for new deployments.
Maintain proficiency in IT skills for assigned systems, industry trends and terminology used to support and deploy IT training.
Perform other duties as needed in a fast-paced environment in which technology changes rapidly.
REQUIRED:
1. Bachelor’s degree.
2. Minimum of two years’ experience developing a range of IT training materials.
3. Demonstrated experience in customer-oriented interactions and communication.
4. Demonstrated experience working with both technical and non-technical staff and stakeholders.
5. Demonstrated strong interpersonal and verbal communication skills.
6. Demonstrated proficiency in written communication skills.
7. Demonstrated technical communication skills.
8. Demonstrated ability to work both independently and collaboratively.
9. Demonstrated ability to work with diverse groups/populations.
At URI, our vision gives our work meaning.
The University of Rhode Island is a thriving, welcoming community that attracts students, faculty, and staff from around the world. At URI, we maintain a strategic vision that is propelling us forward and elevating our standing as a leading global research institution that drives positive social, economic, cultural, and environmental change.
Our faculty and staff members are central to our success, which is why we have built a comprehensive benefits package to support our employees as we work together to contribute and instill new knowledge to address the world’s greatest challenges.
At URI, we are cultivating a sense of place with endless opportunities to collaborate, network, live, learn, and conduct research. Every member of our community plays a part in moving our University forward. We invite you to explore our job postings and hope you find your opportunity to join us.
Position Overview
Company
University of Rhode Island
Location
Kingston, RI
Job Type
Full time
Salary
$90,000 - $100,000
Apply Now
Position Details
Responsible for information technology training material management and delivery, including the development and delivery of in-person, remote, and self-paced training options for all IT systems and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the effective use of the full range of the university IT systems and applications products through the delivery of audience-appropriate training.
Work in close collaboration with product functional experts to develop and deliver in-depth technical training on the use of narrow technical aspects of software systems.
Work with IT Project Managers, IT Organizational Change Managers, and IT Communication Managers to facilitate the delivery of training materials for new IT systems and products.
Asses the efficacy and adequacy of learning resources and use the principles of constant process improvement to guide prioritized updates and reformulations of existing training materials, including web resources, vendor-provided resources, and internal knowledge base materials.
Work with system users across a broad spectrum of both user knowledge levels and system types to identify usability difficulties and develop training to address those issues.
OTHER DUTIES AND RESPONSIBILITIES:
Work with the IT leadership team and distributed IT to maintain an awareness of medium- and long-range planning efforts for new deployments.
Maintain proficiency in IT skills for assigned systems, industry trends and terminology used to support and deploy IT training.
Perform other duties as needed in a fast-paced environment in which technology changes rapidly.
REQUIRED:
1. Bachelor’s degree.
2. Minimum of two years’ experience developing a range of IT training materials.
3. Demonstrated experience in customer-oriented interactions and communication.
4. Demonstrated experience working with both technical and non-technical staff and stakeholders.
5. Demonstrated strong interpersonal and verbal communication skills.
6. Demonstrated proficiency in written communication skills.
7. Demonstrated technical communication skills.
8. Demonstrated ability to work both independently and collaboratively.
9. Demonstrated ability to work with diverse groups/populations.
At URI, our vision gives our work meaning.
The University of Rhode Island is a thriving, welcoming community that attracts students, faculty, and staff from around the world. At URI, we maintain a strategic vision that is propelling us forward and elevating our standing as a leading global research institution that drives positive social, economic, cultural, and environmental change.
Our faculty and staff members are central to our success, which is why we have built a comprehensive benefits package to support our employees as we work together to contribute and instill new knowledge to address the world’s greatest challenges.
At URI, we are cultivating a sense of place with endless opportunities to collaborate, network, live, learn, and conduct research. Every member of our community plays a part in moving our University forward. We invite you to explore our job postings and hope you find your opportunity to join us.
