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Media Support Specialist

Posted: February 1, 2021
Description
Skills
Education
Company Description

The Media Support Specialist works closely with other members of the Academic Technology Services (ATS) team and in consultation with faculty to creatively design, produce, implement, and document multimedia content in support of educational activities at the University; provide assistance in the use of instructional technologies; and coordinate the educational media needs of faculty, staff, and students.

The ideal candidate will be a forward-thinking multimedia specialist with the ability to create and communicate compelling content in support of teaching, learning, and research. The Media Support Specialist will support all aspects of content creation at the direction of the subject matter expert and/or other ATS staff to include, but not limited to: support for the Learning Management System (currently Canvas), classroom technologies and other technology-enabled teaching and learning resources and systems.; video and audio production; field and studio recordings; web content development; and the creation and integration of graphics, titles and animated sequences using Canvas Studio, Adobe Creative Cloud and other supported web content production tools.

Reponsibilities:

In concert with ATS staff, consult with faculty on the selection, design, and development of information technologies in the delivery of the university’s educational programs including, but not limited to, website creation, video production, visual presentations, graphics, multimedia, online course materials, and animations.

Collaborate with faculty, subject matter experts and other academic support professionals to develop and deploy appropriate technology-based solutions for online, blended and traditional courses; ensure all courses components meet internal university standards, copyright and accessibility requirements, and universal design guidelines.

Facilitate the conversion and/or transfer of educational materials to the web or other digital media formats (i.e., video/audio digitizing and streaming).

Provide guidance, training, and support on the use of existing and emerging instructional technology to end users and colleagues via phone, remote-access and desk-side assistance in a timely manner.

Develop and deliver workshops, documentation, and desk-side coaching in support of academic technology tools and related services offered by ITS. This includes, but is not limited to: building and updating documentation and video tutorials for LMS and other academic technology tools; writing and maintaining user-friendly, web-based support resources for faculty, staff, and students; and developing documentation and just-in-time training materials for innovative instructional approaches and the effective use of instructional technologies.

Contribute to the support needs for recording live events and facilitating videoconferences.

Stay abreast of emerging trends in the area of educational technologies, graphics, and presentation media, and when appropriate, make recommendations to supervisor.

Collaboratively work with staff to ensure goals and mission of the Academic Technology Services team are achieved.

Perform other duties as assigned.

Technical and creative proficiency in some combination of graphic design, web development, video production, visual presentation, graphics, multimedia, user experience design, accessible design, and/or animation software; proven ability to learn new technologies quickly and enthusiastically also required.

In-depth knowledge of formats for viewing multimedia content on the web (i.e., compression and video/audio bit rate standards) and current industry technical standards to successfully edit, author, implement and distribute content through an array of media formats.

Mastery of Adobe Premiere Pro and After Effects required; proficiency in Adobe Illustrator and Photoshop preferred; experience with other Adobe Creative Suite applications and creation of engaging digital platforms and knowledge of Flash or HTML 5 a plus.

Comprehensive technical knowledge and experience with using and supporting Windows and Mac platforms, G-Suite and Microsoft Word, Excel, Powerpoint, Sharepoint and Outlook required.

Demonstrated flexibility and adaptability to take on new projects and assignments on short notice.

Proven ability to communicate, motivate, and collaborate with others to meet desired outcomes, particularly when collaborators are geographically distributed and/or part-time.

Exceptional written and oral communication skills. This includes but is not limited to: the ability to communicate effectively with people at varying levels of technical fluency – including the ability to explain complex technical issues in a way that non-technical people may understand; the ability to establish collaborative working relationships at all contact levels of the University; and the ability to communicate progress/challenges to appropriate personnel effectively.

Excellent written English with an eagle eye for correct grammar, spelling and inclusive language; the ability to edit while retaining the author’s voice is crucial.

Team player with excellent consulting skills and a fun, but professional presence required.

Excellent customer service skills; and a high degree of integrity relative to computer security and confidentiality of information required.

Demonstrated ability to work effectively with students, faculty, and staff from a variety of diverse backgrounds in support of a welcoming and inclusive environment.

Ability to travel to NYC Campus and/or work nights and weekends on an as-needed basis is required.

Bachelor's degree with preference for degree in Multimedia/Visual Communications, Graphic Design, or a related field. A minimum of 3 years hands-on experience in current web, media and/or graphic production tools and techniques. Additional years of experience may be considered in lieu of degree requirement. Prior work experience in an academic environment is also preferred.

New York Institute of Technology offers 90 undergraduate, graduate, and professional degree programs in more than 50 fields of study, including computer science, data, and cybersecurity; biology and biomedical studies; architecture and design; engineering; health professions and medicine; IT and digital technologies; management; communications and marketing; education and counseling; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education, it welcomes more than 9,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world.

New York Tech embraces its mission to provide career-oriented professional education, give all qualified students access to opportunity, and support research and scholarship that benefits the larger world. More than 100,000 alumni comprise an engaged network of doers, makers, and innovators prepared change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

New York Institute of Technology is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Description

The Media Support Specialist works closely with other members of the Academic Technology Services (ATS) team and in consultation with faculty to creatively design, produce, implement, and document multimedia content in support of educational activities at the University; provide assistance in the use of instructional technologies; and coordinate the educational media needs of faculty, staff, and students.

The ideal candidate will be a forward-thinking multimedia specialist with the ability to create and communicate compelling content in support of teaching, learning, and research. The Media Support Specialist will support all aspects of content creation at the direction of the subject matter expert and/or other ATS staff to include, but not limited to: support for the Learning Management System (currently Canvas), classroom technologies and other technology-enabled teaching and learning resources and systems.; video and audio production; field and studio recordings; web content development; and the creation and integration of graphics, titles and animated sequences using Canvas Studio, Adobe Creative Cloud and other supported web content production tools.

Reponsibilities:

In concert with ATS staff, consult with faculty on the selection, design, and development of information technologies in the delivery of the university’s educational programs including, but not limited to, website creation, video production, visual presentations, graphics, multimedia, online course materials, and animations.

Collaborate with faculty, subject matter experts and other academic support professionals to develop and deploy appropriate technology-based solutions for online, blended and traditional courses; ensure all courses components meet internal university standards, copyright and accessibility requirements, and universal design guidelines.

Facilitate the conversion and/or transfer of educational materials to the web or other digital media formats (i.e., video/audio digitizing and streaming).

Provide guidance, training, and support on the use of existing and emerging instructional technology to end users and colleagues via phone, remote-access and desk-side assistance in a timely manner.

Develop and deliver workshops, documentation, and desk-side coaching in support of academic technology tools and related services offered by ITS. This includes, but is not limited to: building and updating documentation and video tutorials for LMS and other academic technology tools; writing and maintaining user-friendly, web-based support resources for faculty, staff, and students; and developing documentation and just-in-time training materials for innovative instructional approaches and the effective use of instructional technologies.

Contribute to the support needs for recording live events and facilitating videoconferences.

Stay abreast of emerging trends in the area of educational technologies, graphics, and presentation media, and when appropriate, make recommendations to supervisor.

Collaboratively work with staff to ensure goals and mission of the Academic Technology Services team are achieved.

Perform other duties as assigned.

Skills

Technical and creative proficiency in some combination of graphic design, web development, video production, visual presentation, graphics, multimedia, user experience design, accessible design, and/or animation software; proven ability to learn new technologies quickly and enthusiastically also required.

In-depth knowledge of formats for viewing multimedia content on the web (i.e., compression and video/audio bit rate standards) and current industry technical standards to successfully edit, author, implement and distribute content through an array of media formats.

Mastery of Adobe Premiere Pro and After Effects required; proficiency in Adobe Illustrator and Photoshop preferred; experience with other Adobe Creative Suite applications and creation of engaging digital platforms and knowledge of Flash or HTML 5 a plus.

Comprehensive technical knowledge and experience with using and supporting Windows and Mac platforms, G-Suite and Microsoft Word, Excel, Powerpoint, Sharepoint and Outlook required.

Demonstrated flexibility and adaptability to take on new projects and assignments on short notice.

Proven ability to communicate, motivate, and collaborate with others to meet desired outcomes, particularly when collaborators are geographically distributed and/or part-time.

Exceptional written and oral communication skills. This includes but is not limited to: the ability to communicate effectively with people at varying levels of technical fluency – including the ability to explain complex technical issues in a way that non-technical people may understand; the ability to establish collaborative working relationships at all contact levels of the University; and the ability to communicate progress/challenges to appropriate personnel effectively.

Excellent written English with an eagle eye for correct grammar, spelling and inclusive language; the ability to edit while retaining the author’s voice is crucial.

Team player with excellent consulting skills and a fun, but professional presence required.

Excellent customer service skills; and a high degree of integrity relative to computer security and confidentiality of information required.

Demonstrated ability to work effectively with students, faculty, and staff from a variety of diverse backgrounds in support of a welcoming and inclusive environment.

Ability to travel to NYC Campus and/or work nights and weekends on an as-needed basis is required.

Education

Bachelor's degree with preference for degree in Multimedia/Visual Communications, Graphic Design, or a related field. A minimum of 3 years hands-on experience in current web, media and/or graphic production tools and techniques. Additional years of experience may be considered in lieu of degree requirement. Prior work experience in an academic environment is also preferred.

Company Description

New York Institute of Technology offers 90 undergraduate, graduate, and professional degree programs in more than 50 fields of study, including computer science, data, and cybersecurity; biology and biomedical studies; architecture and design; engineering; health professions and medicine; IT and digital technologies; management; communications and marketing; education and counseling; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education, it welcomes more than 9,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world.

New York Tech embraces its mission to provide career-oriented professional education, give all qualified students access to opportunity, and support research and scholarship that benefits the larger world. More than 100,000 alumni comprise an engaged network of doers, makers, and innovators prepared change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

New York Institute of Technology is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Position Overview

Company

New York Institute of Technology

Location

Old Westbury, NY

Job Type

Full time

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Position Details

Description

The Media Support Specialist works closely with other members of the Academic Technology Services (ATS) team and in consultation with faculty to creatively design, produce, implement, and document multimedia content in support of educational activities at the University; provide assistance in the use of instructional technologies; and coordinate the educational media needs of faculty, staff, and students.

The ideal candidate will be a forward-thinking multimedia specialist with the ability to create and communicate compelling content in support of teaching, learning, and research. The Media Support Specialist will support all aspects of content creation at the direction of the subject matter expert and/or other ATS staff to include, but not limited to: support for the Learning Management System (currently Canvas), classroom technologies and other technology-enabled teaching and learning resources and systems.; video and audio production; field and studio recordings; web content development; and the creation and integration of graphics, titles and animated sequences using Canvas Studio, Adobe Creative Cloud and other supported web content production tools.

Reponsibilities:

In concert with ATS staff, consult with faculty on the selection, design, and development of information technologies in the delivery of the university’s educational programs including, but not limited to, website creation, video production, visual presentations, graphics, multimedia, online course materials, and animations.

Collaborate with faculty, subject matter experts and other academic support professionals to develop and deploy appropriate technology-based solutions for online, blended and traditional courses; ensure all courses components meet internal university standards, copyright and accessibility requirements, and universal design guidelines.

Facilitate the conversion and/or transfer of educational materials to the web or other digital media formats (i.e., video/audio digitizing and streaming).

Provide guidance, training, and support on the use of existing and emerging instructional technology to end users and colleagues via phone, remote-access and desk-side assistance in a timely manner.

Develop and deliver workshops, documentation, and desk-side coaching in support of academic technology tools and related services offered by ITS. This includes, but is not limited to: building and updating documentation and video tutorials for LMS and other academic technology tools; writing and maintaining user-friendly, web-based support resources for faculty, staff, and students; and developing documentation and just-in-time training materials for innovative instructional approaches and the effective use of instructional technologies.

Contribute to the support needs for recording live events and facilitating videoconferences.

Stay abreast of emerging trends in the area of educational technologies, graphics, and presentation media, and when appropriate, make recommendations to supervisor.

Collaboratively work with staff to ensure goals and mission of the Academic Technology Services team are achieved.

Perform other duties as assigned.

Skills and Experience

Technical and creative proficiency in some combination of graphic design, web development, video production, visual presentation, graphics, multimedia, user experience design, accessible design, and/or animation software; proven ability to learn new technologies quickly and enthusiastically also required.

In-depth knowledge of formats for viewing multimedia content on the web (i.e., compression and video/audio bit rate standards) and current industry technical standards to successfully edit, author, implement and distribute content through an array of media formats.

Mastery of Adobe Premiere Pro and After Effects required; proficiency in Adobe Illustrator and Photoshop preferred; experience with other Adobe Creative Suite applications and creation of engaging digital platforms and knowledge of Flash or HTML 5 a plus.

Comprehensive technical knowledge and experience with using and supporting Windows and Mac platforms, G-Suite and Microsoft Word, Excel, Powerpoint, Sharepoint and Outlook required.

Demonstrated flexibility and adaptability to take on new projects and assignments on short notice.

Proven ability to communicate, motivate, and collaborate with others to meet desired outcomes, particularly when collaborators are geographically distributed and/or part-time.

Exceptional written and oral communication skills. This includes but is not limited to: the ability to communicate effectively with people at varying levels of technical fluency – including the ability to explain complex technical issues in a way that non-technical people may understand; the ability to establish collaborative working relationships at all contact levels of the University; and the ability to communicate progress/challenges to appropriate personnel effectively.

Excellent written English with an eagle eye for correct grammar, spelling and inclusive language; the ability to edit while retaining the author’s voice is crucial.

Team player with excellent consulting skills and a fun, but professional presence required.

Excellent customer service skills; and a high degree of integrity relative to computer security and confidentiality of information required.

Demonstrated ability to work effectively with students, faculty, and staff from a variety of diverse backgrounds in support of a welcoming and inclusive environment.

Ability to travel to NYC Campus and/or work nights and weekends on an as-needed basis is required.

Education

Bachelor's degree with preference for degree in Multimedia/Visual Communications, Graphic Design, or a related field. A minimum of 3 years hands-on experience in current web, media and/or graphic production tools and techniques. Additional years of experience may be considered in lieu of degree requirement. Prior work experience in an academic environment is also preferred.

Company Description

New York Institute of Technology offers 90 undergraduate, graduate, and professional degree programs in more than 50 fields of study, including computer science, data, and cybersecurity; biology and biomedical studies; architecture and design; engineering; health professions and medicine; IT and digital technologies; management; communications and marketing; education and counseling; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education, it welcomes more than 9,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world.

New York Tech embraces its mission to provide career-oriented professional education, give all qualified students access to opportunity, and support research and scholarship that benefits the larger world. More than 100,000 alumni comprise an engaged network of doers, makers, and innovators prepared change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

New York Institute of Technology is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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