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Online Learning Technologist

Posted: August 4, 2022
Description
Skills
Education
Company Description

Harvard Kennedy School (HKS) is looking for a creative, solutions-oriented team player to fill the role of Online Learning Technologist. Reporting to the Senior Director of Educational Technology and the Public Leadership Credential (PLC), the successful candidate will be part of a strategic project team in the Academic Deans’ Office to deliver Harvard Kennedy School's online certificate program (the Public Leadership Credential) with a possible path to a master’s degree.

The Online Learning Technologist will:

- Build, maintain, and support Canvas sites for an online program serving thousands of global learners; responsibilities include course set-up, troubleshooting, and providing Tier 2 support though a ticket management system.

- Collaborate with delivery and learning design teams to improve course experience and program efficiency with Canvas on an as-needed basis.

- Manage course delivery technologies including Canvas, Zoom, Panopto, Airtable, and third-party LTI tools (e.g., Atomic Assessments, Cidi Labs).

- Design, develop, and test scripts to automate tasks using the Canvas LMS API.

- Support team-wide technologies including Slack, Salesforce, OneDrive, Trello, and other project management tools.

- Identify program-wide bottlenecks and implement technological solutions to allow for scalability.

- Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.

- Provide guidance on policies and processes with technical implications.

This position is a fully benefits-eligible term appointment ending one year from date of hire, with possibility of renewal.

We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.

Please note: This is a hybrid position based in Cambridge, MA. This position will be required to work on-campus a minimum of 2 days/week.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage (http://www.harvard.edu/coronavirus/covid-19-vaccine-information/).

Salary Range: $70,800 - $119,000
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Harvard offers a generous benefits package including:

- Time Off: 3- 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
- Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
- Retirement: University-funded retirement plan with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive tuition assistance program, $40 per class at Harvard Extension School and discounted options through participating Harvard grad schools.
- Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
- Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
- Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Minimum experience required: two (2) years' post-secondary education or relevant work experience.

If you have some but not all of the following, we encourage you to apply; we value employees with a willingness to learn:
- Master’s degree in related field preferred (e.g., educational technology, information technology, learning technologies, computer science, instructional technology, etc.)
- Experience working in a college/university setting
- Experience supporting online courses and programs
- Experience supporting Canvas learning management system
- Experience as admin user of Canvas, Airtable, Zoom, Salesforce, Qualtrics, Microsoft suite, Slack, Trello
- Possess understanding of and appreciation for multiple dimensions (e.g., IT security, FERPA, data dependencies, user experience) that must be considered when evaluating potential technical solutions
- Ability to work with limited supervision on a fast-paced high-stakes project in a matrix environment
- Strong written and verbal communication skills, presentation skills, and project management skills
- Experience with learning analytics
- Experience creating custom web interfaces following UI/UX design principles
- Experience creating basic web content using HTML, CSS, and JavaScript
- Experience implementing web accessibility standards for online courses
- Experience with at least one of the following programming languages: Python or JavaScript
- Knowledge of web services and technologies, especially REST/RESTful interfaces
- Experience writing scripts to automate tasks, retrieve data, and generate analytics reports
- Ability to learn new web frameworks and programming paradigms as needed for project-based work

Bachelor's or Master's degree in related field preferred (e.g., educational technology, information technology, learning technologies, computer science, instructional technology, etc.)

Harvard Kennedy School (HKS) is the school of public policy and government at Harvard University. HKS offers 4 master's degree programs and 4 doctoral degree programs, Executive Education programs, and an online Public Leadership Credential with possible pathway to one of our master's degrees. HKS has 12 research centers that fuel leading-edge thinking, support investigation and analysis and spark action and create sustainable solutions. Our centers and initiative fund research, produce publications, offer fellowships, organize events, and support our teaching curriculum. More information: https://www.hks.harvard.edu.

Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.

Description

Harvard Kennedy School (HKS) is looking for a creative, solutions-oriented team player to fill the role of Online Learning Technologist. Reporting to the Senior Director of Educational Technology and the Public Leadership Credential (PLC), the successful candidate will be part of a strategic project team in the Academic Deans’ Office to deliver Harvard Kennedy School's online certificate program (the Public Leadership Credential) with a possible path to a master’s degree.

The Online Learning Technologist will:

- Build, maintain, and support Canvas sites for an online program serving thousands of global learners; responsibilities include course set-up, troubleshooting, and providing Tier 2 support though a ticket management system.

- Collaborate with delivery and learning design teams to improve course experience and program efficiency with Canvas on an as-needed basis.

- Manage course delivery technologies including Canvas, Zoom, Panopto, Airtable, and third-party LTI tools (e.g., Atomic Assessments, Cidi Labs).

- Design, develop, and test scripts to automate tasks using the Canvas LMS API.

- Support team-wide technologies including Slack, Salesforce, OneDrive, Trello, and other project management tools.

- Identify program-wide bottlenecks and implement technological solutions to allow for scalability.

- Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.

- Provide guidance on policies and processes with technical implications.

This position is a fully benefits-eligible term appointment ending one year from date of hire, with possibility of renewal.

We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.

Please note: This is a hybrid position based in Cambridge, MA. This position will be required to work on-campus a minimum of 2 days/week.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage (http://www.harvard.edu/coronavirus/covid-19-vaccine-information/).

Salary Range: $70,800 - $119,000
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Harvard offers a generous benefits package including:

- Time Off: 3- 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
- Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
- Retirement: University-funded retirement plan with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive tuition assistance program, $40 per class at Harvard Extension School and discounted options through participating Harvard grad schools.
- Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
- Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
- Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Skills

Minimum experience required: two (2) years' post-secondary education or relevant work experience.

If you have some but not all of the following, we encourage you to apply; we value employees with a willingness to learn:
- Master’s degree in related field preferred (e.g., educational technology, information technology, learning technologies, computer science, instructional technology, etc.)
- Experience working in a college/university setting
- Experience supporting online courses and programs
- Experience supporting Canvas learning management system
- Experience as admin user of Canvas, Airtable, Zoom, Salesforce, Qualtrics, Microsoft suite, Slack, Trello
- Possess understanding of and appreciation for multiple dimensions (e.g., IT security, FERPA, data dependencies, user experience) that must be considered when evaluating potential technical solutions
- Ability to work with limited supervision on a fast-paced high-stakes project in a matrix environment
- Strong written and verbal communication skills, presentation skills, and project management skills
- Experience with learning analytics
- Experience creating custom web interfaces following UI/UX design principles
- Experience creating basic web content using HTML, CSS, and JavaScript
- Experience implementing web accessibility standards for online courses
- Experience with at least one of the following programming languages: Python or JavaScript
- Knowledge of web services and technologies, especially REST/RESTful interfaces
- Experience writing scripts to automate tasks, retrieve data, and generate analytics reports
- Ability to learn new web frameworks and programming paradigms as needed for project-based work

Education

Bachelor's or Master's degree in related field preferred (e.g., educational technology, information technology, learning technologies, computer science, instructional technology, etc.)

Company Description

Harvard Kennedy School (HKS) is the school of public policy and government at Harvard University. HKS offers 4 master's degree programs and 4 doctoral degree programs, Executive Education programs, and an online Public Leadership Credential with possible pathway to one of our master's degrees. HKS has 12 research centers that fuel leading-edge thinking, support investigation and analysis and spark action and create sustainable solutions. Our centers and initiative fund research, produce publications, offer fellowships, organize events, and support our teaching curriculum. More information: https://www.hks.harvard.edu.

Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.

Position Overview

Company

Harvard Kennedy School

Location

Cambridge, MA

Job Type

Full time

Salary

70,800-119,000

Apply Now

Listing Contact

Susan Crewe

susan_crewe@hks.harvard.edu

Position Details

Description

Harvard Kennedy School (HKS) is looking for a creative, solutions-oriented team player to fill the role of Online Learning Technologist. Reporting to the Senior Director of Educational Technology and the Public Leadership Credential (PLC), the successful candidate will be part of a strategic project team in the Academic Deans’ Office to deliver Harvard Kennedy School's online certificate program (the Public Leadership Credential) with a possible path to a master’s degree.

The Online Learning Technologist will:

- Build, maintain, and support Canvas sites for an online program serving thousands of global learners; responsibilities include course set-up, troubleshooting, and providing Tier 2 support though a ticket management system.

- Collaborate with delivery and learning design teams to improve course experience and program efficiency with Canvas on an as-needed basis.

- Manage course delivery technologies including Canvas, Zoom, Panopto, Airtable, and third-party LTI tools (e.g., Atomic Assessments, Cidi Labs).

- Design, develop, and test scripts to automate tasks using the Canvas LMS API.

- Support team-wide technologies including Slack, Salesforce, OneDrive, Trello, and other project management tools.

- Identify program-wide bottlenecks and implement technological solutions to allow for scalability.

- Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.

- Provide guidance on policies and processes with technical implications.

This position is a fully benefits-eligible term appointment ending one year from date of hire, with possibility of renewal.

We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.

Please note: This is a hybrid position based in Cambridge, MA. This position will be required to work on-campus a minimum of 2 days/week.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage (http://www.harvard.edu/coronavirus/covid-19-vaccine-information/).

Salary Range: $70,800 - $119,000
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Harvard offers a generous benefits package including:

- Time Off: 3- 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
- Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
- Retirement: University-funded retirement plan with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive tuition assistance program, $40 per class at Harvard Extension School and discounted options through participating Harvard grad schools.
- Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
- Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
- Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Skills and Experience

Minimum experience required: two (2) years' post-secondary education or relevant work experience.

If you have some but not all of the following, we encourage you to apply; we value employees with a willingness to learn:
- Master’s degree in related field preferred (e.g., educational technology, information technology, learning technologies, computer science, instructional technology, etc.)
- Experience working in a college/university setting
- Experience supporting online courses and programs
- Experience supporting Canvas learning management system
- Experience as admin user of Canvas, Airtable, Zoom, Salesforce, Qualtrics, Microsoft suite, Slack, Trello
- Possess understanding of and appreciation for multiple dimensions (e.g., IT security, FERPA, data dependencies, user experience) that must be considered when evaluating potential technical solutions
- Ability to work with limited supervision on a fast-paced high-stakes project in a matrix environment
- Strong written and verbal communication skills, presentation skills, and project management skills
- Experience with learning analytics
- Experience creating custom web interfaces following UI/UX design principles
- Experience creating basic web content using HTML, CSS, and JavaScript
- Experience implementing web accessibility standards for online courses
- Experience with at least one of the following programming languages: Python or JavaScript
- Knowledge of web services and technologies, especially REST/RESTful interfaces
- Experience writing scripts to automate tasks, retrieve data, and generate analytics reports
- Ability to learn new web frameworks and programming paradigms as needed for project-based work

Education

Bachelor's or Master's degree in related field preferred (e.g., educational technology, information technology, learning technologies, computer science, instructional technology, etc.)

Company Description

Harvard Kennedy School (HKS) is the school of public policy and government at Harvard University. HKS offers 4 master's degree programs and 4 doctoral degree programs, Executive Education programs, and an online Public Leadership Credential with possible pathway to one of our master's degrees. HKS has 12 research centers that fuel leading-edge thinking, support investigation and analysis and spark action and create sustainable solutions. Our centers and initiative fund research, produce publications, offer fellowships, organize events, and support our teaching curriculum. More information: https://www.hks.harvard.edu.

Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.

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