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Senior Infrastructure Engineer

Posted: November 29, 2023
Description
Skills
Education
Company Description

This position plays a key role in maintaining, and improving the campus infrastructure through many future transformative projects and initiatives across campus including the construction of the Middle Campus, Lower Campus, and future Athletics facilities.

This position serves as part of a collaborative cross-functional team that will help lead efforts in providing reliable and resilient network infrastructure and services for use across the entire Colgate community.

Accountabilities
- The Senior Infrastructure Engineer supports the Colgate University mission by providing a reliable and robust network and infrastructure and services that support the academic and administrative areas of the university. - - - This position is responsible for designing, installing, configuring, and maintaining the physical network, services, and servers used at Colgate University.

Specific accountabilities include but are not limited to:
- Design, implement, maintain, and improve infrastructure systems and services by regularly monitoring to proactively prevent problems, assess the need for improvements, and forecast capacity needs.
- Actively research current and emerging networking technologies to better understand and apply network engineering best practices, procedures, and technologies to strengthen Colgate's infrastructure.
- Ensure security, uptime, efficiency, and functionality of Colgate’s wired and wireless network infrastructure, DHCP and DNS services, network authentication service (ClearPass), storage, remote sites, hardware and software-based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.
- Maintain a high-level knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and participate in security incident response.
- Proactively identify, analyze, diagnose, document, and resolve technical issues and requests in a ticketing system.
- Works cooperatively with colleagues, partners, customers, and vendors.
- Maintain a high level of awareness in advances and current trends in enterprise technology. Research issues and resolutions to advanced technical problems. Acquire and maintain a high level of technical knowledge through reading, self-paced training, computer-based training, video-based training, courses, seminars, and other methods as necessary.
- Manage technical assignments, and maintain key relationships with employees from other departments, student workers and/or interns, and vendors. Provide training and leadership to the Infrastructure Services team and other ITS teams as necessary.
- Maintain and track inventory of systems, equipment, and services.
- Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.

On-Call Responsibilities: The Senior Infrastructure Engineer will participate in the after-hours ITS on-call rotation to respond to issues outside of normal business hours.

Professional Experience/ Qualifications
- Subject Matter Expert level knowledge of DHCP, DNS, firewalls, VPNs, and troubleshooting wired and wireless network issues.
- A high level of experience working with and knowledge of operating an enterprise-level network using at least one major equipment manufacturer.
- A high level of experience working with and knowledge of server virtualization (VMWare) and configuration of servers including Active Directory, web servers, database servers, and email.
- Experience scripting relating to managing network infrastructure or servers.
- Strong communication skills with the ability to communicate with people of all skill levels.
- Ability to work both independently and within a team. Willing to collaborate, share ideas openly and learn.
- Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

A Bachelor’s degree, preferably in Information Technology or a related degree, or equivalent additional professional experience in essential duties and responsibilities is required.

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

Description

This position plays a key role in maintaining, and improving the campus infrastructure through many future transformative projects and initiatives across campus including the construction of the Middle Campus, Lower Campus, and future Athletics facilities.

This position serves as part of a collaborative cross-functional team that will help lead efforts in providing reliable and resilient network infrastructure and services for use across the entire Colgate community.

Accountabilities
- The Senior Infrastructure Engineer supports the Colgate University mission by providing a reliable and robust network and infrastructure and services that support the academic and administrative areas of the university. - - - This position is responsible for designing, installing, configuring, and maintaining the physical network, services, and servers used at Colgate University.

Specific accountabilities include but are not limited to:
- Design, implement, maintain, and improve infrastructure systems and services by regularly monitoring to proactively prevent problems, assess the need for improvements, and forecast capacity needs.
- Actively research current and emerging networking technologies to better understand and apply network engineering best practices, procedures, and technologies to strengthen Colgate's infrastructure.
- Ensure security, uptime, efficiency, and functionality of Colgate’s wired and wireless network infrastructure, DHCP and DNS services, network authentication service (ClearPass), storage, remote sites, hardware and software-based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.
- Maintain a high-level knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and participate in security incident response.
- Proactively identify, analyze, diagnose, document, and resolve technical issues and requests in a ticketing system.
- Works cooperatively with colleagues, partners, customers, and vendors.
- Maintain a high level of awareness in advances and current trends in enterprise technology. Research issues and resolutions to advanced technical problems. Acquire and maintain a high level of technical knowledge through reading, self-paced training, computer-based training, video-based training, courses, seminars, and other methods as necessary.
- Manage technical assignments, and maintain key relationships with employees from other departments, student workers and/or interns, and vendors. Provide training and leadership to the Infrastructure Services team and other ITS teams as necessary.
- Maintain and track inventory of systems, equipment, and services.
- Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.

On-Call Responsibilities: The Senior Infrastructure Engineer will participate in the after-hours ITS on-call rotation to respond to issues outside of normal business hours.

Skills

Professional Experience/ Qualifications
- Subject Matter Expert level knowledge of DHCP, DNS, firewalls, VPNs, and troubleshooting wired and wireless network issues.
- A high level of experience working with and knowledge of operating an enterprise-level network using at least one major equipment manufacturer.
- A high level of experience working with and knowledge of server virtualization (VMWare) and configuration of servers including Active Directory, web servers, database servers, and email.
- Experience scripting relating to managing network infrastructure or servers.
- Strong communication skills with the ability to communicate with people of all skill levels.
- Ability to work both independently and within a team. Willing to collaborate, share ideas openly and learn.
- Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

Education

A Bachelor’s degree, preferably in Information Technology or a related degree, or equivalent additional professional experience in essential duties and responsibilities is required.

Company Description

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

Position Overview

Company

Colgate University

Location

Hamilton, NY

Job Type

Full time

Salary

$90,000-$96,000

Apply Now

Position Details

Description

This position plays a key role in maintaining, and improving the campus infrastructure through many future transformative projects and initiatives across campus including the construction of the Middle Campus, Lower Campus, and future Athletics facilities.

This position serves as part of a collaborative cross-functional team that will help lead efforts in providing reliable and resilient network infrastructure and services for use across the entire Colgate community.

Accountabilities
- The Senior Infrastructure Engineer supports the Colgate University mission by providing a reliable and robust network and infrastructure and services that support the academic and administrative areas of the university. - - - This position is responsible for designing, installing, configuring, and maintaining the physical network, services, and servers used at Colgate University.

Specific accountabilities include but are not limited to:
- Design, implement, maintain, and improve infrastructure systems and services by regularly monitoring to proactively prevent problems, assess the need for improvements, and forecast capacity needs.
- Actively research current and emerging networking technologies to better understand and apply network engineering best practices, procedures, and technologies to strengthen Colgate's infrastructure.
- Ensure security, uptime, efficiency, and functionality of Colgate’s wired and wireless network infrastructure, DHCP and DNS services, network authentication service (ClearPass), storage, remote sites, hardware and software-based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.
- Maintain a high-level knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and participate in security incident response.
- Proactively identify, analyze, diagnose, document, and resolve technical issues and requests in a ticketing system.
- Works cooperatively with colleagues, partners, customers, and vendors.
- Maintain a high level of awareness in advances and current trends in enterprise technology. Research issues and resolutions to advanced technical problems. Acquire and maintain a high level of technical knowledge through reading, self-paced training, computer-based training, video-based training, courses, seminars, and other methods as necessary.
- Manage technical assignments, and maintain key relationships with employees from other departments, student workers and/or interns, and vendors. Provide training and leadership to the Infrastructure Services team and other ITS teams as necessary.
- Maintain and track inventory of systems, equipment, and services.
- Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.

On-Call Responsibilities: The Senior Infrastructure Engineer will participate in the after-hours ITS on-call rotation to respond to issues outside of normal business hours.

Skills and Experience

Professional Experience/ Qualifications
- Subject Matter Expert level knowledge of DHCP, DNS, firewalls, VPNs, and troubleshooting wired and wireless network issues.
- A high level of experience working with and knowledge of operating an enterprise-level network using at least one major equipment manufacturer.
- A high level of experience working with and knowledge of server virtualization (VMWare) and configuration of servers including Active Directory, web servers, database servers, and email.
- Experience scripting relating to managing network infrastructure or servers.
- Strong communication skills with the ability to communicate with people of all skill levels.
- Ability to work both independently and within a team. Willing to collaborate, share ideas openly and learn.
- Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

Education

A Bachelor’s degree, preferably in Information Technology or a related degree, or equivalent additional professional experience in essential duties and responsibilities is required.

Company Description

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

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