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Senior Technology Support Technician

Posted: January 8, 2021
Description
Skills
Education
Company Description

Senior Technology Support Technician provides lead technical support for all College owned computers and related technologies in computer labs, computer classrooms, library, smart classrooms, meeting rooms and offices. This position works on technical projects requiring expertise and creativity in analysis and deployment of technology.
RESPONSIBILITIES:
Plan and implement preventative maintenance system for computer labs, computer classrooms, smart classrooms and offices.
Collaborate with end users to ensure that appropriate software is installed and configured on computers.
Effectively collaborate with ITS technical support personnel with the implementation and support of all campus technology systems.
Serve as mentor and technical lead within a dynamic and effective Helpdesk / desktop team, providing insight and guidance on how new hardware and applications will be integrated across campus.
Manage the College's computer, peripheral and software inventories.
Act as liaison for Print Services.
Work with Technology Support Services Manager to manage desktop computer software licensing and conduct software audits to ensure compliance with software licensing requirements.
Work with Technology Support Services Manager to manage regular computer, software and related upgrade projects.
Identify, recommend and create the process to efficiently deploy software across campus utilizing remote deployment and virtualization.
Install and test software in computer labs, on office computers and on the network.
Develop, test and implement effective and efficient computer software imaging procedures.
Implement and maintain appropriate hardware and software based security systems including data encryption.
Manage the College's Lenovo Self Maintainer program.
Utilize Extron Global Viewer to remotely monitor and manage classroom AV technology.
Enforce College policies regarding technology such as the Acceptable Use Policy and Copyright Policy as well as applicable federal and state laws and regulations.
Foster positive end user relationships and drive customer satisfaction

Bachelors Degree with at least 4 years progressively responsible, professional experience in an information technology field.
A+ certification required.
Expertise managing the back end of the Help Desk Ticketing System and Resource Scheduler.
Expertise with Windows operating system.
Expertise building and deploying software images.
Experience with Microsoft's SCCM.
Experience with JAMF.
Expertise with Extron Global Viewer or comparable system.
Experience in maintaining computer labs, preferably in an academic setting.
Strong knowledge of and experience with computer networking, particularly with current Windows, Macintosh, and Linux operating systems.
Expertise with antivirus and other malware prevention, detection and removal systems.
Familiarity with software licensing and software license management tools.
Experience utilizing Active Directory tools to manage users and computers.
Experience with mobile device management.
Expertise with Data Encryption.
Excellent interpersonal and organizational skills required.
Creative and resourceful troubleshooting skills highly desired.
Management and supervisory skills and experience highly desired.
Ability to prioritize and complete multiple tasks, projects and requests for assistance.
Experience with Canvas or similar learning management systems desirable.
Ability to lift and move items weighing up to fifty pounds.
Ability to occasionally work from ladders and scaffolding.

Bachelors Degree

The College of Saint Rose is a dynamic institution of higher education, enrolling nearly 4,000 students. Located in the City of Albany, the heart of New York State's Capital Region, the College is an independent, coeducational institution, with dedicated faculty, administrators, and staff, all focused on transforming the lives of our students. Through a strong liberal education curriculum, and professional programs, Saint Rose serves four-year, transfer and graduate students in undergraduate, graduate degree and advanced certificate programs in four academic schools: Arts and Humanities; Business; Education; and Mathematics and Sciences.
Founded in 1920 by the Sisters of Saint Joseph of Carondelet, the College is proud of its mission of service to the urban community. As an institution that values inclusion, we seek to attract and employ individuals who reflect the cultural diversity found within our student body, and across the nation and globe.
In 2020, the College proudly celebrated its Centennial. Our students, alumni and employees treasure the century of impact Saint Rose has made on the world. Consider becoming an employee who believes in the promise the next 100 years holds for this special institution.

Description

Senior Technology Support Technician provides lead technical support for all College owned computers and related technologies in computer labs, computer classrooms, library, smart classrooms, meeting rooms and offices. This position works on technical projects requiring expertise and creativity in analysis and deployment of technology.
RESPONSIBILITIES:
Plan and implement preventative maintenance system for computer labs, computer classrooms, smart classrooms and offices.
Collaborate with end users to ensure that appropriate software is installed and configured on computers.
Effectively collaborate with ITS technical support personnel with the implementation and support of all campus technology systems.
Serve as mentor and technical lead within a dynamic and effective Helpdesk / desktop team, providing insight and guidance on how new hardware and applications will be integrated across campus.
Manage the College's computer, peripheral and software inventories.
Act as liaison for Print Services.
Work with Technology Support Services Manager to manage desktop computer software licensing and conduct software audits to ensure compliance with software licensing requirements.
Work with Technology Support Services Manager to manage regular computer, software and related upgrade projects.
Identify, recommend and create the process to efficiently deploy software across campus utilizing remote deployment and virtualization.
Install and test software in computer labs, on office computers and on the network.
Develop, test and implement effective and efficient computer software imaging procedures.
Implement and maintain appropriate hardware and software based security systems including data encryption.
Manage the College's Lenovo Self Maintainer program.
Utilize Extron Global Viewer to remotely monitor and manage classroom AV technology.
Enforce College policies regarding technology such as the Acceptable Use Policy and Copyright Policy as well as applicable federal and state laws and regulations.
Foster positive end user relationships and drive customer satisfaction

Skills

Bachelors Degree with at least 4 years progressively responsible, professional experience in an information technology field.
A+ certification required.
Expertise managing the back end of the Help Desk Ticketing System and Resource Scheduler.
Expertise with Windows operating system.
Expertise building and deploying software images.
Experience with Microsoft's SCCM.
Experience with JAMF.
Expertise with Extron Global Viewer or comparable system.
Experience in maintaining computer labs, preferably in an academic setting.
Strong knowledge of and experience with computer networking, particularly with current Windows, Macintosh, and Linux operating systems.
Expertise with antivirus and other malware prevention, detection and removal systems.
Familiarity with software licensing and software license management tools.
Experience utilizing Active Directory tools to manage users and computers.
Experience with mobile device management.
Expertise with Data Encryption.
Excellent interpersonal and organizational skills required.
Creative and resourceful troubleshooting skills highly desired.
Management and supervisory skills and experience highly desired.
Ability to prioritize and complete multiple tasks, projects and requests for assistance.
Experience with Canvas or similar learning management systems desirable.
Ability to lift and move items weighing up to fifty pounds.
Ability to occasionally work from ladders and scaffolding.

Education

Bachelors Degree

Company Description

The College of Saint Rose is a dynamic institution of higher education, enrolling nearly 4,000 students. Located in the City of Albany, the heart of New York State's Capital Region, the College is an independent, coeducational institution, with dedicated faculty, administrators, and staff, all focused on transforming the lives of our students. Through a strong liberal education curriculum, and professional programs, Saint Rose serves four-year, transfer and graduate students in undergraduate, graduate degree and advanced certificate programs in four academic schools: Arts and Humanities; Business; Education; and Mathematics and Sciences.
Founded in 1920 by the Sisters of Saint Joseph of Carondelet, the College is proud of its mission of service to the urban community. As an institution that values inclusion, we seek to attract and employ individuals who reflect the cultural diversity found within our student body, and across the nation and globe.
In 2020, the College proudly celebrated its Centennial. Our students, alumni and employees treasure the century of impact Saint Rose has made on the world. Consider becoming an employee who believes in the promise the next 100 years holds for this special institution.

Position Overview

Company

The College of Saint Rose

Location

ALBANY, NY

Job Type

Full time

Apply Now

Listing Contact

John Ellis

ellisj@strose.edu

Position Details

Description

Senior Technology Support Technician provides lead technical support for all College owned computers and related technologies in computer labs, computer classrooms, library, smart classrooms, meeting rooms and offices. This position works on technical projects requiring expertise and creativity in analysis and deployment of technology.
RESPONSIBILITIES:
Plan and implement preventative maintenance system for computer labs, computer classrooms, smart classrooms and offices.
Collaborate with end users to ensure that appropriate software is installed and configured on computers.
Effectively collaborate with ITS technical support personnel with the implementation and support of all campus technology systems.
Serve as mentor and technical lead within a dynamic and effective Helpdesk / desktop team, providing insight and guidance on how new hardware and applications will be integrated across campus.
Manage the College's computer, peripheral and software inventories.
Act as liaison for Print Services.
Work with Technology Support Services Manager to manage desktop computer software licensing and conduct software audits to ensure compliance with software licensing requirements.
Work with Technology Support Services Manager to manage regular computer, software and related upgrade projects.
Identify, recommend and create the process to efficiently deploy software across campus utilizing remote deployment and virtualization.
Install and test software in computer labs, on office computers and on the network.
Develop, test and implement effective and efficient computer software imaging procedures.
Implement and maintain appropriate hardware and software based security systems including data encryption.
Manage the College's Lenovo Self Maintainer program.
Utilize Extron Global Viewer to remotely monitor and manage classroom AV technology.
Enforce College policies regarding technology such as the Acceptable Use Policy and Copyright Policy as well as applicable federal and state laws and regulations.
Foster positive end user relationships and drive customer satisfaction

Skills and Experience

Bachelors Degree with at least 4 years progressively responsible, professional experience in an information technology field.
A+ certification required.
Expertise managing the back end of the Help Desk Ticketing System and Resource Scheduler.
Expertise with Windows operating system.
Expertise building and deploying software images.
Experience with Microsoft's SCCM.
Experience with JAMF.
Expertise with Extron Global Viewer or comparable system.
Experience in maintaining computer labs, preferably in an academic setting.
Strong knowledge of and experience with computer networking, particularly with current Windows, Macintosh, and Linux operating systems.
Expertise with antivirus and other malware prevention, detection and removal systems.
Familiarity with software licensing and software license management tools.
Experience utilizing Active Directory tools to manage users and computers.
Experience with mobile device management.
Expertise with Data Encryption.
Excellent interpersonal and organizational skills required.
Creative and resourceful troubleshooting skills highly desired.
Management and supervisory skills and experience highly desired.
Ability to prioritize and complete multiple tasks, projects and requests for assistance.
Experience with Canvas or similar learning management systems desirable.
Ability to lift and move items weighing up to fifty pounds.
Ability to occasionally work from ladders and scaffolding.

Education

Bachelors Degree

Company Description

The College of Saint Rose is a dynamic institution of higher education, enrolling nearly 4,000 students. Located in the City of Albany, the heart of New York State's Capital Region, the College is an independent, coeducational institution, with dedicated faculty, administrators, and staff, all focused on transforming the lives of our students. Through a strong liberal education curriculum, and professional programs, Saint Rose serves four-year, transfer and graduate students in undergraduate, graduate degree and advanced certificate programs in four academic schools: Arts and Humanities; Business; Education; and Mathematics and Sciences.
Founded in 1920 by the Sisters of Saint Joseph of Carondelet, the College is proud of its mission of service to the urban community. As an institution that values inclusion, we seek to attract and employ individuals who reflect the cultural diversity found within our student body, and across the nation and globe.
In 2020, the College proudly celebrated its Centennial. Our students, alumni and employees treasure the century of impact Saint Rose has made on the world. Consider becoming an employee who believes in the promise the next 100 years holds for this special institution.

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