The Senior Business Analyst (SWBA) functions as lead BA or key project team member on Workday projects and initiatives and will interact with various multi-functional teams and define and document business processes and requirements. They will be very detailed, self-motivated, results oriented, and an excellent communicator. This role requires analysis of sophisticated business problems to be solved with configuration solutions. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while running various projects and initiatives. Remote work is possible for this position.
Essential Duties and Responsibilities:
• Facilitates requirements gathering and design activities
• Performs quality assurance, systems testing, and user acceptance activities.
• Define, document, and maintain business processes, requirements, and policies. Look for ways to constantly improve processes & procedures.
• Manage and support operations related initiatives identified by the Workday platform owner
• Identify opportunities for business process improvements and make recommendations as appropriate.
• Works with Workday operations team to understand and prioritize requests
• Support identified action items, and delivery plans
• Assist with the intake requests to prioritize enhancement on the overall roadmap
• System testing of new functionality or bug fixes.
• Assists with feasibility of enhancement requests
• Participates in technical design sessions, ensuring that the business requirements and objectives are articulated and addressed by the designed solutions.
• Develops and executes end user verification test plans. Facilitates end user testing sessions.
• Collaborates with Training & Support team to create documentation and training for end users on new or changed business processes
• Diagnoses problems related to daily transactional processes or operational processes; determines possible resolutions and implements effective solutions in a timely fashion
• Adhere to and promote Berklee’s Vision and Guiding Principles
• Contribute to the refinement of internal best practices to ensure the delivery of high quality services that meet the needs of the Berklee community
• Other duties as assigned.
Required Experience:
• Knowledge and applied use of a range of elicitation techniques to elicit business and system requirements
• 2+ years of functional Workday experience required
• Background and experience in finance operations and/or working with purchasing, accounts payable, suppliers, expenses, and budgets strongly preferred
• Knowledge and applied use of a range of workflow/documentation techniques (e.g. Swim lane diagrams), and the flexibility to apply the best method to the needs of each assignment/project
• Knowledge of and experience with both waterfall and agile methodologies preferred
• Experience in a higher education environment preferred but not required
• Experience with Workday platform required. Experience with other administrative business applications (e.g. ERP, CRM) preferred (e.g. Colleague, PowerCampus, Salesforce, etc).
Required Skills:
• Strong interpersonal skills to understand the broad range of needs and various support requirements for delivering exemplary customer service to clients in a wide range of roles, across the institution
• Ability to understand complex business processes, and to effectively articulate the information to others through visuals/diagrams or other requirements documentation
• Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel.
• Ability to operate independently and set priorities amongst multiple task assignments.
• Excellent analytical skills
• Intellectually curious; loves a good challenge
• Ability to manage multiple tasks, assignments, and projects. Self motivated and highly engaged.
• Attention to detail
• Proven ability to work effectively in a highly diverse campus community
• Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences.
• Bachelor’s degree and relevant business process analysis and/or business analyst training and experience required.
• Advanced degree and/or CBAP (Certified Business Analysis Professional) certification preferred
10+ years’ experience in a business analyst role, or performing business analysis functions.
Berklee is the preeminent institute of contemporary music and the performing arts, offering undergraduate and graduate degree programs at its campuses in Boston, Massachusetts and Valencia, Spain, and through its award-winning distance learning program, Berklee Online. Dedicated to nurturing the creative and career potential of the world’s most inspired artists, Berklee’s commitment to arts education is reflected in the work of its students, faculty, and alumni—hundreds of whom have been recognized with Grammy, Tony, Oscar, and Emmy Awards.
At Berklee College of Music and Boston Conservatory at Berklee, students explore interdisciplinary approaches to music, dance, theater, film, business, healthcare, education, technology, and more. Our pioneering youth programs reach underserved classrooms throughout the U.S. and beyond. With students and alumni from more than 100 nations and educational partners across the world, we are forging new connections among art forms, musical traditions, and technologies to build a dynamic, diverse, and collaborative global arts community.
Learn more at berklee.edu.