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Solutions Analyst

Posted: January 11, 2021
Description
Skills
Education
Company Description

Information Technology Services (ITS)
Full-Time, Exempt, Salaried, Administrative Staff Appointment on the Consulting and Solutions team

The solutions analyst plays a critical role in providing Colby College students, faculty, and staff with technology solutions and support. The person in this position assesses business needs and helps to deliver software solutions as a member of an experienced team of technology professionals. In partnership with College stakeholders and in collaboration with ITS colleagues, the solutions analyst translates business needs into software solutions. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design, as examples. This role has significant responsibility at the enterprise level in the areas of system implementation, support, and maintenance, and may be responsible for deliverables with reporting. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Assess business needs in a variety of higher education contexts, working closely with teams of College stakeholders, ITS staff, and vendor partners to translate those needs into technology solutions
Design, in close collaboration with functional owners, solutions which improve or facilitate processes
Thoroughly research the solution space and suggest options which fulfill needs while adhering to ITS strategy for new software and application solutions
Working as part of a team, architect and design solutions with an eye toward ease of use and maintenance, with consideration of integration and lifecycle needs
Document new solutions thoroughly from a technical and user perspective
Deliver excellent customer service in support and solution building and design
Play an integral role in the design and implementation of a reporting strategy, including assessing reporting and data needs and building metadata models and reports
Collaborate with ITS and functional colleagues to assess applications and systems for improvements; identify and prioritize those areas for improvement; and work as part of a team to deliver, test, and implement improvements
Troubleshoot issues and respond to incidents on production systems, applying appropriately thorough and contemporary investigative and technical methods to identify and then resolve issues
Provide exceptional 2nd- and 3rd-tier support to internal customers and act as intermediary for support and implementation involving third party vendors and external stakeholders
Serve as liaison between ITS and College stakeholders; act as a trusted advisor in all interactions in order to foster continued partnerships with staff across the College
Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

KEY RELATIONSHIPS:

This position has frequent and direct contact with ITS peers and colleagues, administrative and academic personnel, and third parties such as vendor and consulting contacts.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary.

QUALIFICATIONS:

3-5 years of experience with some combination of the following:
Configuring, customizing, or maintaining some aspect of an enterprise software system at the application level; for example, building workflow within an application or building custom functionality through application-level scripting
Enterprise solutions such as Workday, PeopleSoft, or Banner, preferably in higher education
High-level programming or scripting languages such as Java, JavaScript, Python, Perl
Querying data with SQL and working knowledge of relational databases
System or application administration at the enterprise level
Report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau
Experience in translating business needs into technical solutions
A collaborative, constructive, and positive approach to work
Excellent oral, written, and interpersonal communication skills, including strong relationship skills
Attention to detail in both completion of work and documenting work products
Effective time management practices, applied in a fast-paced environment
Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community
Excellent troubleshooting practices and the determination to solve complex problems
Knowledge of contemporary software development practices, including source control, development lifecycles, and testing
Working knowledge of contemporary IT support fundamentals, including change control, issue and incident workflow, and issue tracking
Working knowledge of project management principles
Experience in higher education, especially in a technology role, is a plus

Bachelor’s degree or the equivalent in education and experience

Founded in 1813, Colby is one of America’s most selective colleges. Serving only undergraduates, Colby’s rigorous academic program is rooted in deep exploration of ideas and close interaction with world-class faculty scholars. Students pursue intellectual passions, choosing among 58 majors or developing their own. Independent and collaborative research, study abroad, and internships offer robust opportunities to prepare students for postgraduate success. Colby is home to a community of 2,000 dedicated and diverse students from around the globe. Its Maine location provides easy access to world-class research institutions and civic engagement experiences.In a period of fast-paced progress, Colby is building on its strong foundation while remaining committed to excellence, to supporting students and faculty at the highest levels, and to the College’s deep liberal arts traditions. This new chapter includes the creation of innovative academic initiatives and partnerships, strengthening the connections between the liberal arts and the professional world, revitalizing downtown Waterville, and pursuing significant capital projects for performing arts and athletics.Equal Opportunity/Affirmative Action Employer:Colby is a private, coeducational liberal arts college that admits students and makes employment decisions on the basis of the individual's qualifications to contribute to Colby's educational objectives and institutional needs. Colby College does not discriminate in its educational programs or employment on the basis of race, color, gender, sexual orientation, gender identity, disability, religion, national origin, age, marital status, genetic information, or military or veteran’s status. Colby is an equal opportunity employer and operates in accordance with federal and state laws regarding non-discrimination. Colby complies with Title IX, which prohibits discrimination on the basis of sex in an institution’s education programs and activities. Questions regarding Title IX may be referred to Colby’s Title IX coordinator or to the federal Office of Civil Rights. We encourage inquiries from candidates who will contribute to the cultural and ethnic diversity of our college.For more information about the College, please visit our web site: www.colby.edu.

Description

Information Technology Services (ITS)
Full-Time, Exempt, Salaried, Administrative Staff Appointment on the Consulting and Solutions team

The solutions analyst plays a critical role in providing Colby College students, faculty, and staff with technology solutions and support. The person in this position assesses business needs and helps to deliver software solutions as a member of an experienced team of technology professionals. In partnership with College stakeholders and in collaboration with ITS colleagues, the solutions analyst translates business needs into software solutions. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design, as examples. This role has significant responsibility at the enterprise level in the areas of system implementation, support, and maintenance, and may be responsible for deliverables with reporting. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Assess business needs in a variety of higher education contexts, working closely with teams of College stakeholders, ITS staff, and vendor partners to translate those needs into technology solutions
Design, in close collaboration with functional owners, solutions which improve or facilitate processes
Thoroughly research the solution space and suggest options which fulfill needs while adhering to ITS strategy for new software and application solutions
Working as part of a team, architect and design solutions with an eye toward ease of use and maintenance, with consideration of integration and lifecycle needs
Document new solutions thoroughly from a technical and user perspective
Deliver excellent customer service in support and solution building and design
Play an integral role in the design and implementation of a reporting strategy, including assessing reporting and data needs and building metadata models and reports
Collaborate with ITS and functional colleagues to assess applications and systems for improvements; identify and prioritize those areas for improvement; and work as part of a team to deliver, test, and implement improvements
Troubleshoot issues and respond to incidents on production systems, applying appropriately thorough and contemporary investigative and technical methods to identify and then resolve issues
Provide exceptional 2nd- and 3rd-tier support to internal customers and act as intermediary for support and implementation involving third party vendors and external stakeholders
Serve as liaison between ITS and College stakeholders; act as a trusted advisor in all interactions in order to foster continued partnerships with staff across the College
Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

KEY RELATIONSHIPS:

This position has frequent and direct contact with ITS peers and colleagues, administrative and academic personnel, and third parties such as vendor and consulting contacts.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary.

Skills

QUALIFICATIONS:

3-5 years of experience with some combination of the following:
Configuring, customizing, or maintaining some aspect of an enterprise software system at the application level; for example, building workflow within an application or building custom functionality through application-level scripting
Enterprise solutions such as Workday, PeopleSoft, or Banner, preferably in higher education
High-level programming or scripting languages such as Java, JavaScript, Python, Perl
Querying data with SQL and working knowledge of relational databases
System or application administration at the enterprise level
Report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau
Experience in translating business needs into technical solutions
A collaborative, constructive, and positive approach to work
Excellent oral, written, and interpersonal communication skills, including strong relationship skills
Attention to detail in both completion of work and documenting work products
Effective time management practices, applied in a fast-paced environment
Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community
Excellent troubleshooting practices and the determination to solve complex problems
Knowledge of contemporary software development practices, including source control, development lifecycles, and testing
Working knowledge of contemporary IT support fundamentals, including change control, issue and incident workflow, and issue tracking
Working knowledge of project management principles
Experience in higher education, especially in a technology role, is a plus

Education

Bachelor’s degree or the equivalent in education and experience

Company Description

Founded in 1813, Colby is one of America’s most selective colleges. Serving only undergraduates, Colby’s rigorous academic program is rooted in deep exploration of ideas and close interaction with world-class faculty scholars. Students pursue intellectual passions, choosing among 58 majors or developing their own. Independent and collaborative research, study abroad, and internships offer robust opportunities to prepare students for postgraduate success. Colby is home to a community of 2,000 dedicated and diverse students from around the globe. Its Maine location provides easy access to world-class research institutions and civic engagement experiences.In a period of fast-paced progress, Colby is building on its strong foundation while remaining committed to excellence, to supporting students and faculty at the highest levels, and to the College’s deep liberal arts traditions. This new chapter includes the creation of innovative academic initiatives and partnerships, strengthening the connections between the liberal arts and the professional world, revitalizing downtown Waterville, and pursuing significant capital projects for performing arts and athletics.Equal Opportunity/Affirmative Action Employer:Colby is a private, coeducational liberal arts college that admits students and makes employment decisions on the basis of the individual's qualifications to contribute to Colby's educational objectives and institutional needs. Colby College does not discriminate in its educational programs or employment on the basis of race, color, gender, sexual orientation, gender identity, disability, religion, national origin, age, marital status, genetic information, or military or veteran’s status. Colby is an equal opportunity employer and operates in accordance with federal and state laws regarding non-discrimination. Colby complies with Title IX, which prohibits discrimination on the basis of sex in an institution’s education programs and activities. Questions regarding Title IX may be referred to Colby’s Title IX coordinator or to the federal Office of Civil Rights. We encourage inquiries from candidates who will contribute to the cultural and ethnic diversity of our college.For more information about the College, please visit our web site: www.colby.edu.

Position Overview

Company

Colby College

Location

Waterville, ME

Job Type

Full time

Apply Now

Listing Contact

Aaron Barnes

aaron.barnes@colby.edu 207-509-0946

Position Details

Description

Information Technology Services (ITS)
Full-Time, Exempt, Salaried, Administrative Staff Appointment on the Consulting and Solutions team

The solutions analyst plays a critical role in providing Colby College students, faculty, and staff with technology solutions and support. The person in this position assesses business needs and helps to deliver software solutions as a member of an experienced team of technology professionals. In partnership with College stakeholders and in collaboration with ITS colleagues, the solutions analyst translates business needs into software solutions. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design, as examples. This role has significant responsibility at the enterprise level in the areas of system implementation, support, and maintenance, and may be responsible for deliverables with reporting. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Assess business needs in a variety of higher education contexts, working closely with teams of College stakeholders, ITS staff, and vendor partners to translate those needs into technology solutions
Design, in close collaboration with functional owners, solutions which improve or facilitate processes
Thoroughly research the solution space and suggest options which fulfill needs while adhering to ITS strategy for new software and application solutions
Working as part of a team, architect and design solutions with an eye toward ease of use and maintenance, with consideration of integration and lifecycle needs
Document new solutions thoroughly from a technical and user perspective
Deliver excellent customer service in support and solution building and design
Play an integral role in the design and implementation of a reporting strategy, including assessing reporting and data needs and building metadata models and reports
Collaborate with ITS and functional colleagues to assess applications and systems for improvements; identify and prioritize those areas for improvement; and work as part of a team to deliver, test, and implement improvements
Troubleshoot issues and respond to incidents on production systems, applying appropriately thorough and contemporary investigative and technical methods to identify and then resolve issues
Provide exceptional 2nd- and 3rd-tier support to internal customers and act as intermediary for support and implementation involving third party vendors and external stakeholders
Serve as liaison between ITS and College stakeholders; act as a trusted advisor in all interactions in order to foster continued partnerships with staff across the College
Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

KEY RELATIONSHIPS:

This position has frequent and direct contact with ITS peers and colleagues, administrative and academic personnel, and third parties such as vendor and consulting contacts.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary.

Skills and Experience

QUALIFICATIONS:

3-5 years of experience with some combination of the following:
Configuring, customizing, or maintaining some aspect of an enterprise software system at the application level; for example, building workflow within an application or building custom functionality through application-level scripting
Enterprise solutions such as Workday, PeopleSoft, or Banner, preferably in higher education
High-level programming or scripting languages such as Java, JavaScript, Python, Perl
Querying data with SQL and working knowledge of relational databases
System or application administration at the enterprise level
Report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau
Experience in translating business needs into technical solutions
A collaborative, constructive, and positive approach to work
Excellent oral, written, and interpersonal communication skills, including strong relationship skills
Attention to detail in both completion of work and documenting work products
Effective time management practices, applied in a fast-paced environment
Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community
Excellent troubleshooting practices and the determination to solve complex problems
Knowledge of contemporary software development practices, including source control, development lifecycles, and testing
Working knowledge of contemporary IT support fundamentals, including change control, issue and incident workflow, and issue tracking
Working knowledge of project management principles
Experience in higher education, especially in a technology role, is a plus

Education

Bachelor’s degree or the equivalent in education and experience

Company Description

Founded in 1813, Colby is one of America’s most selective colleges. Serving only undergraduates, Colby’s rigorous academic program is rooted in deep exploration of ideas and close interaction with world-class faculty scholars. Students pursue intellectual passions, choosing among 58 majors or developing their own. Independent and collaborative research, study abroad, and internships offer robust opportunities to prepare students for postgraduate success. Colby is home to a community of 2,000 dedicated and diverse students from around the globe. Its Maine location provides easy access to world-class research institutions and civic engagement experiences.In a period of fast-paced progress, Colby is building on its strong foundation while remaining committed to excellence, to supporting students and faculty at the highest levels, and to the College’s deep liberal arts traditions. This new chapter includes the creation of innovative academic initiatives and partnerships, strengthening the connections between the liberal arts and the professional world, revitalizing downtown Waterville, and pursuing significant capital projects for performing arts and athletics.Equal Opportunity/Affirmative Action Employer:Colby is a private, coeducational liberal arts college that admits students and makes employment decisions on the basis of the individual's qualifications to contribute to Colby's educational objectives and institutional needs. Colby College does not discriminate in its educational programs or employment on the basis of race, color, gender, sexual orientation, gender identity, disability, religion, national origin, age, marital status, genetic information, or military or veteran’s status. Colby is an equal opportunity employer and operates in accordance with federal and state laws regarding non-discrimination. Colby complies with Title IX, which prohibits discrimination on the basis of sex in an institution’s education programs and activities. Questions regarding Title IX may be referred to Colby’s Title IX coordinator or to the federal Office of Civil Rights. We encourage inquiries from candidates who will contribute to the cultural and ethnic diversity of our college.For more information about the College, please visit our web site: www.colby.edu.

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