Job Listing

POSTED: October 25, 2016

Support Specialist

Human Resources | | 609.771.2282
The College of New Jersey
Ewing, NJ
Full time
Customer Support
This position has the state title of Professional Services Specialist 3. It is aligned with the American Federation of Teacher (AFT) bargaining unit. The starting salary for this position is Range U21, Step 1, $51,502.06. Salary is competitive and commensurate with education and experience. This position includes a comprehensive benefits package with health, dental, and prescription plans as well as generous vacation and sick leave allowances.

The Office of Information Technology at The College of New Jersey is seeking qualified applicants for the position of Support Specialist. The Support Specialist position is a full-time position in the User Supports Services department, reporting directly to the Associate Director for USS. As part of the USS team, the Support Specialist is responsible for providing technical support services to the campus community. Assignments include all aspects of client support, application support, and systems administration. This position functions independently with a focus on technical problem solving and providing quality customer service.

The Support Specialist position will act as liaison to the TCNJ community providing solutions to technical inquiries. Responsibilities include hardware/software support, technical consultations, project management, computer lab support, product acquisition, training/documentation, and advanced troubleshooting/analysis/problem-solving. Delivery of professional support services and customer satisfaction are critical expectations

Bachelors degree in a related area or equivalent experience/training Two (2) years of professional experience in a desktop support environment Professional experience using disk imaging technologies and software configuration in lab environments Exceptional organizational and communication skills Proficiency in supporting PC/Mac computing environments and applications Advanced analytical and technical problem solving skills Ability to multitask in a demanding environment Demonstrated customer-service orientation
Experience providing technical support in an academic environment Demonstrated ability to work collaboratively as part of a team as well as independently Experience using a service management system to process and prioritize work assignments Experience with CAD and electronic simulation packages Experience with creating unattended software installers Demonstrated ability to configure data acquisition workstations for various engineering equipment General familiarity with any of the following: mechanical design, mechanism design, manufacturing processes, and CNC machining
Contact Information Qualified candidates should submit a letter of interest, resume, as well as three professional references to Resumes received by October 31 , 2016 will be given priority consideration. Resume review will begin immediately and continue until the position is filled. Final offer of employment will be contingent upon successful completion of a background investigation. To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply. Founded in 1855, TCNJ is a highly selective public institution that has earned national recognition for its commitment to excellence. TCNJ emphasizes the undergraduate residential experience and offers targeted graduate programs. TCNJs picturesque campus is located on 289 tree-lined acres in suburban Ewing, approximately five miles from New Jerseys state capital of Trenton, and 60 minutes from both Philadelphia and New York City. A 95 percent freshman to sophomore retention rate and a six-year graduation rate of 86 percent speak to the quality of the TCNJ experience.