Systems Analyst II
GENERAL STATEMENT OF DUTIES:
Working within the Information Technology (IT) team and reporting to the Chief Information Officer, the SA II is responsible for delivering Tier II desktop support, conducting asset management duties in order to maintain an accurate hardware equipment and software licensing inventory; and providing administrative support for IT purchasing and contracts. In addition, the SA II will work in cooperation with other IT support personnel to establish desktop management platforms; create software update and patch schedules; support information security measures and strategies, and to monitor and triage Help Desk tickets as well as provide occasional Help Desk backup coverage.
EXAMPLES OF DUTIES (with approximate % of time):
Asset Management (50%)
Maintain an accurate and up-to-date inventory of the College’s IT hardware assets (including desktops, laptops, printers, servers and network hardware) and work with the CIO and other network and desktop support personnel to establish procedures for managing the inventory throughout the hardware lifecycle.
Maintain an accurate and up-to-date inventory of the College’s software license assets and work with the CIO and purchasing to ensure timely, appropriate and accurate software licensing.
Establish endpoint hardware standards for the College, and ensure periodic reassessment as appropriate.
Manage the College’s endpoint (desktop and laptop) rotation plan to refresh all desktops and laptops on a four to five year schedule.
Provide purchasing support for all hardware and software purchases and assist the CIO in budget tracking.
Establish and maintain a Print Management program for the campus, including tracking and managing all printers and print jobs.
Maintain an accurate and up-to-date inventory of the College’s IT-related service contracts including tracking renewals and assisting the CIO and Purchasing in negotiating pricing and contract terms.
Work with the CIO and Purchasing to review lease and support options for multi-function devices.
Desktop Support and Management (40%)
Provide Tier II desktop support for hardware and software troubleshooting and maintenance
Work with other desktop support team members to assess, test and establish standard desktop management tools and methods for upgrading, updating, patching, securing, and configuring endpoints.
Work with other desktop support team members and the CIO to establish and enforce endpoint (desktop and laptop) information security standards
Train Tier I desktop support personnel and students in proper support and maintenance methods and procedures.
Maintain documentation on standards and procedures to secure and maintain endpoints (desktops and laptops).
Help Desk Ticket Maintenance and Backup (10%)
Conduct twice daily triaging of Help Desk tickets to ensure timely assignments and follow ups
Run reports on Help Desk tickets and resolutions
Provide occasional back up Help Desk support as needed.
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Standard hours are 8 a.m. – 4 p.m. This is position will require some night and weekend hours for system maintenance.
Applications accepted up to and including July 14, 2019.