Systems Analyst II
Greenfield Community College – EDP Systems Analyst II – Full time , fully benefited, AFSCME Unit 1 position
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Department: Information Technology
Locations: Greenfield, MA
Posted: Feb 25, 2019
Closes: Apr 12, 2019 – 11:59 PM EDT
Ref. No.: NUP 19-04
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About Greenfield Community College:
INTERNAL CANDIDATES ARE URGED TO AVOID USING THEIR COLLEGE EMAIL ADDRESS WHEN APPLYING FOR OTHER GCC POSITIONS.
The Information Technology team serves the college community by providing high quality access to and assistance with all technology-based platforms and tools in support of both academic and administrative operations. The IT team provides the college with a secure and reliable network infrastructure and server environment, end-user hardware such as PC and Mac desktops and laptops, shared network printers, administrative applications for finance and student information systems, video and audiovisual services in classrooms and event spaces, and technologies for teaching and learning. The IT team is committed to providing the College with the highest level of service and support possible, to ensure student academic success and smoothly running administrative operations.
GENERAL STATEMENT OF DUTIES:
Working within the Information Technology (IT) team and reporting to the Chief Information Officer, the SA II is responsible for delivering Tier II desktop support, conducting asset management duties in order to maintain an accurate hardware equipment and software licensing inventory; and providing administrative support for IT purchasing and contracts. In addition, the SA II will work in cooperation with other IT support personnel to establish desktop management platforms; create software update and patch schedules; support information security measures and strategies, and to monitor and triage Help Desk tickets as well as provide occasional Help Desk backup coverage.
EXAMPLES OF DUTIES (with approximate % of time):
Asset Management (50%)
Maintain an accurate and up-to-date inventory of the College’s IT hardware assets (including desktops, laptops, printers, servers and network hardware) and work with the CIO and other network and desktop support personnel to establish procedures for managing the inventory throughout the hardware lifecycle.
Maintain an accurate and up-to-date inventory of the College’s software license assets and work with the CIO and purchasing to ensure timely, appropriate and accurate software licensing.
Establish endpoint hardware standards for the College, and ensure periodic reassessment as appropriate.
Manage the College’s endpoint (desktop and laptop) rotation plan to refresh all desktops and laptops on a four to five year schedule.
Provide purchasing support for all hardware and software purchases and assist the CIO in budget tracking.
Establish and maintain a Print Management program for the campus, including tracking and managing all printers and print jobs.
Maintain an accurate and up-to-date inventory of the College’s IT-related service contracts including tracking renewals and assisting the CIO and Purchasing in negotiating pricing and contract terms.
Work with the CIO and Purchasing to review lease and support options for multi-function devices.
Desktop Support and Management (40%)
Provide Tier II desktop support for hardware and software troubleshooting and maintenance
Work with other desktop support team members to assess, test and establish standard desktop management tools and methods for upgrading, updating, patching, securing, and configuring endpoints.
Work with other desktop support team members and the CIO to establish and enforce endpoint (desktop and laptop) information security standards
Train Tier I desktop support personnel and students in proper support and maintenance methods and procedures.
Maintain documentation on standards and procedures to secure and maintain endpoints (desktops and laptops).
Help Desk Ticket Maintenance and Backup (10%)
Conduct twice daily triaging of Help Desk tickets to ensure timely assignments and follow ups
Run reports on Help Desk tickets and resolutions
Provide occasional back up Help Desk support as needed.