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Technical Support and Hardware Specialist

Posted: February 27, 2020
Description
Skills
Education
Company Description

St. Lawrence University seeks a Technical Support & Hardware Specialist for its Libraries and Information Technology division. This position is the lead computer deployment technician and provides a wide array of tier 2 and tier 3, technology support to the campus community, both via phone and in-person. This person must exhibit an exceptional commitment to customer service and must be adaptable, self-directed, possess strong communication skills and serve as a fully functioning member of the IT team. The position is at times stressful and the technology is constantly changing, thus a broad range of technical skills and a solid grasp of current technology are required.

Interested applicants must apply online at http://employment.stlawu.edu, uploading all required materials which are defined in the “special instructions to applicant” section. Review of applications will begin immediately and continue until the position is filled.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.

• Minimum 2 years of experience providing advanced technical support in various technology environments including Windows, MacOS, iOS, Android and more • Attention to detail with the ability to make quick and accurate decisions • Ability to operate a University vehicle • Ability to lift and carry necessary equipment and utilize ladders to perform necessary tasks • Ability to prioritize and manage multiple tasks while providing consistent and reliable customer service • Ability to diagnose and replace hardware components in campus technology • Excellent communication skills to clearly and effectively assist peers, faculty, staff and students • Ability to work with people of differing backgrounds, skills and technological understanding • Demonstrated ability to work inclusively with a diverse team and serve a diverse clientele • Strong love of technology to eagerly maintain and update personal technology knowledge to remain current in an ever-changing technology landscape

Bachelor’s degree with one year of technology support experience, or an equivalent combination of education and technology support experience

Located at 23 Romoda Drive, Canton, NY, St. Lawrence University is a coeducational, private, independent liberal arts institution of about 2,400 students from more than 40 states and 40 nations. The educational opportunities at St. Lawrence inspire students and prepare them to be critical and creative thinkers, to find a compass for their lives and careers, and to pursue knowledge and understanding for the benefit of themselves, humanity and the planet. Through its focus on active engagement with ideas in and beyond the classroom, a St. Lawrence education leads students to make connections that transform lives and communities, from the local to the global. The University is committed to and seeks diversity among its faculty, staff and students. Such a commitment ensures an atmosphere that is diverse and complex in ways that are intellectually and socially enriching for the entire campus community. Applications by members of all underrepresented groups, as well as from individuals with experience teaching or working in a multicultural environment, are encouraged. St. Lawrence University is an Equal Opportunity Employer. For additional information about St. Lawrence, please visit http://www.stlawu.edu.

Description

St. Lawrence University seeks a Technical Support & Hardware Specialist for its Libraries and Information Technology division. This position is the lead computer deployment technician and provides a wide array of tier 2 and tier 3, technology support to the campus community, both via phone and in-person. This person must exhibit an exceptional commitment to customer service and must be adaptable, self-directed, possess strong communication skills and serve as a fully functioning member of the IT team. The position is at times stressful and the technology is constantly changing, thus a broad range of technical skills and a solid grasp of current technology are required.

Interested applicants must apply online at http://employment.stlawu.edu, uploading all required materials which are defined in the “special instructions to applicant” section. Review of applications will begin immediately and continue until the position is filled.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.

Skills

• Minimum 2 years of experience providing advanced technical support in various technology environments including Windows, MacOS, iOS, Android and more • Attention to detail with the ability to make quick and accurate decisions • Ability to operate a University vehicle • Ability to lift and carry necessary equipment and utilize ladders to perform necessary tasks • Ability to prioritize and manage multiple tasks while providing consistent and reliable customer service • Ability to diagnose and replace hardware components in campus technology • Excellent communication skills to clearly and effectively assist peers, faculty, staff and students • Ability to work with people of differing backgrounds, skills and technological understanding • Demonstrated ability to work inclusively with a diverse team and serve a diverse clientele • Strong love of technology to eagerly maintain and update personal technology knowledge to remain current in an ever-changing technology landscape

Education

Bachelor’s degree with one year of technology support experience, or an equivalent combination of education and technology support experience

Company Description

Located at 23 Romoda Drive, Canton, NY, St. Lawrence University is a coeducational, private, independent liberal arts institution of about 2,400 students from more than 40 states and 40 nations. The educational opportunities at St. Lawrence inspire students and prepare them to be critical and creative thinkers, to find a compass for their lives and careers, and to pursue knowledge and understanding for the benefit of themselves, humanity and the planet. Through its focus on active engagement with ideas in and beyond the classroom, a St. Lawrence education leads students to make connections that transform lives and communities, from the local to the global. The University is committed to and seeks diversity among its faculty, staff and students. Such a commitment ensures an atmosphere that is diverse and complex in ways that are intellectually and socially enriching for the entire campus community. Applications by members of all underrepresented groups, as well as from individuals with experience teaching or working in a multicultural environment, are encouraged. St. Lawrence University is an Equal Opportunity Employer. For additional information about St. Lawrence, please visit http://www.stlawu.edu.

Position Overview

Company

St. Lawrence University

Location

Canton, NY

Job Type

Full time

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Position Details

Description

St. Lawrence University seeks a Technical Support & Hardware Specialist for its Libraries and Information Technology division. This position is the lead computer deployment technician and provides a wide array of tier 2 and tier 3, technology support to the campus community, both via phone and in-person. This person must exhibit an exceptional commitment to customer service and must be adaptable, self-directed, possess strong communication skills and serve as a fully functioning member of the IT team. The position is at times stressful and the technology is constantly changing, thus a broad range of technical skills and a solid grasp of current technology are required.

Interested applicants must apply online at http://employment.stlawu.edu, uploading all required materials which are defined in the “special instructions to applicant” section. Review of applications will begin immediately and continue until the position is filled.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.

Skills and Experience

• Minimum 2 years of experience providing advanced technical support in various technology environments including Windows, MacOS, iOS, Android and more • Attention to detail with the ability to make quick and accurate decisions • Ability to operate a University vehicle • Ability to lift and carry necessary equipment and utilize ladders to perform necessary tasks • Ability to prioritize and manage multiple tasks while providing consistent and reliable customer service • Ability to diagnose and replace hardware components in campus technology • Excellent communication skills to clearly and effectively assist peers, faculty, staff and students • Ability to work with people of differing backgrounds, skills and technological understanding • Demonstrated ability to work inclusively with a diverse team and serve a diverse clientele • Strong love of technology to eagerly maintain and update personal technology knowledge to remain current in an ever-changing technology landscape

Education

Bachelor’s degree with one year of technology support experience, or an equivalent combination of education and technology support experience

Company Description

Located at 23 Romoda Drive, Canton, NY, St. Lawrence University is a coeducational, private, independent liberal arts institution of about 2,400 students from more than 40 states and 40 nations. The educational opportunities at St. Lawrence inspire students and prepare them to be critical and creative thinkers, to find a compass for their lives and careers, and to pursue knowledge and understanding for the benefit of themselves, humanity and the planet. Through its focus on active engagement with ideas in and beyond the classroom, a St. Lawrence education leads students to make connections that transform lives and communities, from the local to the global. The University is committed to and seeks diversity among its faculty, staff and students. Such a commitment ensures an atmosphere that is diverse and complex in ways that are intellectually and socially enriching for the entire campus community. Applications by members of all underrepresented groups, as well as from individuals with experience teaching or working in a multicultural environment, are encouraged. St. Lawrence University is an Equal Opportunity Employer. For additional information about St. Lawrence, please visit http://www.stlawu.edu.

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