[C23-072]
Technical Support Specialist
Desktop Engineering Unit
Department of Information Technology
Central Connecticut State University invites applications for a full time, Technical Support Specialist within the Department of Information Technology. The Technical Support Specialist is an integral part of the IT support team. The successful candidate will maintain the University computer-based software images, supporting all academic and administrative systems.
For more information about Central Connecticut State University, please visit CCSU.
Position Profile
The successful candidate will be a part of a team of dedicated IT professionals who provide onsite support to university faculty, staff and students in the day-to-day oversight and support of the instructional computer facilities and general-purpose academic computing facilities. The incumbent will be expected to perform and lead lower-level staff in the delivery of an array of services and supports in the installation and maintenance of personal computer and network software and hardware as well as in the diagnosis and resolution of problems arising from client, server, administrative and academic systems.
Applicant Evaluative Criteria
Applicant profiles will be evaluated for appointment based on the following:
Minimum Qualifications
Education:
All Applicants must possess a bachelor’s degree in Computer Science, Engineering, Information Systems, or a closely related field.
Experience and Training:
Applicants must have four (4) years of professional IT experience in supporting end-users in an educational environment. Of the four (4) years, applicants must have demonstrated supervisory experience including formulating procedures as well as establishing maintaining effective working with others.
Knowledge, Skills, and Abilities:
Applicants must possess the knowledge of and ability to apply principles and practices of information technology including software and hardware installation, configuration, and maintenance involving both PC and Macintosh computer and operating systems. Knowledge of and experience with change management procedures and systems. Applicants must possess excellent oral and written communication skills, interpersonal skills.
Ideal Candidate
Preference will be given to applicants with the following:
Advanced knowledge of Windows and Mac operating systems, domain architecture, server-side services, and interaction with the desktop environment.
Knowledge of Microsoft Enterprise technologies; Active Directory, Group Policy, Office 365 Suite.
Proficiency with scripting languages (VBScript, PowerShell) packaging and deploying applications.
To Apply
To begin the application process, select the Apply button and electronically submit the following documents by October 13, 2023.
Letter of interest addressing the qualifications for this position.
Current Résumé
Names of three professional references including their address, email address, and telephone numbers.
Incomplete or late applications will not be considered, emailed, and mailed applications will not be accepted. Please redact any personally identifiable information (i.e., Social Security Number, date of birth, marital status, country of origin) from any documents submitted.
Inquiries may be sent to Alison Zwick, Search Committee Chair, at (860) 832-1735 or Zwick@ccsu.edu
Compensation and Employee Benefits
The Technical Support Specialist is compensated at the Administrator IV salary level in accordance with the State University Organization of Administrative Faculty (SUOAF) Collective Bargaining Union Agreement. For more information, please visit SUOAF.
The State of Connecticut and Central Connecticut State University are proud to offer its employees competitive wages and a wide range of fringe benefits including voluntary and supplemental benefits.
Fringe benefits include: paid personal, holiday, vacation and sick leave accruals; medical, dental, and prescription plans; group life insurance; retirement; retiree health care; tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western) as well as an array of voluntary and supplemental benefits such as Deferred Retirement Contribution plans, Dependent Care Assistance and Medical Flexible spending accounts; long and short term disability insurance plans.
For more detailed information, please visit CCSU Human Resources
As an affirmative action employer, Central Connecticut State University actively seeks and encourages applications from women, minorities, persons with disabilities, and individuals with protected veteran status. The University provides reasonable accommodations to qualified individuals with disabilities upon request.
Minimum Qualifications
Education:
All Applicants must possess a bachelor’s degree in Computer Science, Engineering, Information Systems, or a closely related field.
Experience and Training:
Applicants must have four (4) years of professional IT experience in supporting end-users in an educational environment. Of the four (4) years, applicants must have demonstrated supervisory experience including formulating procedures as well as establishing maintaining effective working with others.
Knowledge, Skills, and Abilities:
Applicants must possess the knowledge of and ability to apply principles and practices of information technology including software and hardware installation, configuration, and maintenance involving both PC and Macintosh computer and operating systems. Knowledge of and experience with change management procedures and systems. Applicants must possess excellent oral and written communication skills, interpersonal skills.
Ideal Candidate
Preference will be given to applicants with the following:
Advanced knowledge of Windows and Mac operating systems, domain architecture, server-side services, and interaction with the desktop environment.
Knowledge of Microsoft Enterprise technologies; Active Directory, Group Policy, Office 365 Suite.
Proficiency with scripting languages (VBScript, PowerShell) packaging and deploying applications.
All applicants must possess a Bachelor's degree in Computer Science, Engineering, Information Systems, or a closely related field.
The State of Connecticut and Central Connecticut State University are proud to offer its employees competitive wages and a wide range of fringe benefits including voluntary and supplemental benefits.
Fringe benefits include: paid personal, holiday, vacation and sick leave accruals; medical, dental, and prescription plans; group life insurance; retirement; retiree health care; tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western) as well as an array of voluntary and supplemental benefits such as Deferred Retirement Contribution plans, Dependent Care Assistance and Medical Flexible spending accounts; long and short term disability insurance plans.
For more detailed information, please visit CCSU Human Resources