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Technical Support Specialist

Posted: January 10, 2022
Description
Skills
Education
Company Description

The Technical Support Specialist is responsible for providing direct technology support to students, faculty, administrators, and staff, implementing, and maintaining a wide range of technology resources. The successful candidate must have strong interpersonal skills, a demonstrated ability to self-prioritize and work independently, and a desire to work within a close, intentionally diverse community of learners of all ages. The Technical Support Specialist reports to the Help Desk Manager.
The following list of duties is to serve as a guideline, not a limitation to the scope of the responsibilities of the Technical Support Specialist position. The individual may be called upon to serve the school community in other ways.
• Provide technical support to all students and staff
• Manage inventory, maintenance logs, and support tickets
• Consult with End Users on software and hardware needs
• Configure and deploy new computer equipment, peripherals and software
• Maintain and upgrade the computer asset inventory
• Coordinate and assist with the removal and recycling of outgoing equipment
• Complete assigned projects
• Manage network access / client security (anti-virus / malware)
• Troubleshoot software and hardware necessary for school operation (printers, phones, etc.)
• Provide support for office productivity software
• Work as part of a team to investigate new / emerging technologies and develop best practices and instructions for their use
• Other duties as assigned
Qualifications:
• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)
Required Skills:
• Windows 10, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of Checkpoint FDE, Trend AntiVirus
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.
Physical Ability Standards:
• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend stairs and navigate hallways with computer equipment.

As the COVID-19 pandemic persists, our top priority is safety. Accordingly, the Academy will require, subject to disability and religious accommodation exceptions under federal and state law, that all employees be fully vaccinated against COVID-19.

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

Qualifications:
• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)
Required Skills:
• Windows 10, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of Checkpoint FDE, Trend AntiVirus
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.
Physical Ability Standards:
• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend stairs and navigate hallways with computer equipment.

No specific requirements.

Founded in 1778, Phillips Academy is an independent, coeducational secondary school with an expansive worldview and a legacy of academic excellence.

Description

The Technical Support Specialist is responsible for providing direct technology support to students, faculty, administrators, and staff, implementing, and maintaining a wide range of technology resources. The successful candidate must have strong interpersonal skills, a demonstrated ability to self-prioritize and work independently, and a desire to work within a close, intentionally diverse community of learners of all ages. The Technical Support Specialist reports to the Help Desk Manager.
The following list of duties is to serve as a guideline, not a limitation to the scope of the responsibilities of the Technical Support Specialist position. The individual may be called upon to serve the school community in other ways.
• Provide technical support to all students and staff
• Manage inventory, maintenance logs, and support tickets
• Consult with End Users on software and hardware needs
• Configure and deploy new computer equipment, peripherals and software
• Maintain and upgrade the computer asset inventory
• Coordinate and assist with the removal and recycling of outgoing equipment
• Complete assigned projects
• Manage network access / client security (anti-virus / malware)
• Troubleshoot software and hardware necessary for school operation (printers, phones, etc.)
• Provide support for office productivity software
• Work as part of a team to investigate new / emerging technologies and develop best practices and instructions for their use
• Other duties as assigned
Qualifications:
• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)
Required Skills:
• Windows 10, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of Checkpoint FDE, Trend AntiVirus
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.
Physical Ability Standards:
• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend stairs and navigate hallways with computer equipment.

As the COVID-19 pandemic persists, our top priority is safety. Accordingly, the Academy will require, subject to disability and religious accommodation exceptions under federal and state law, that all employees be fully vaccinated against COVID-19.

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

Skills

Qualifications:
• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)
Required Skills:
• Windows 10, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of Checkpoint FDE, Trend AntiVirus
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.
Physical Ability Standards:
• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend stairs and navigate hallways with computer equipment.

Education

No specific requirements.

Company Description

Founded in 1778, Phillips Academy is an independent, coeducational secondary school with an expansive worldview and a legacy of academic excellence.

Position Overview

Company

Phillips Academy

Location

Andover, MA

Job Type

Full time

Apply Now

Listing Contact

Anthony Lopez

alopez@andover.edu 9787494000

Position Details

Description

The Technical Support Specialist is responsible for providing direct technology support to students, faculty, administrators, and staff, implementing, and maintaining a wide range of technology resources. The successful candidate must have strong interpersonal skills, a demonstrated ability to self-prioritize and work independently, and a desire to work within a close, intentionally diverse community of learners of all ages. The Technical Support Specialist reports to the Help Desk Manager.
The following list of duties is to serve as a guideline, not a limitation to the scope of the responsibilities of the Technical Support Specialist position. The individual may be called upon to serve the school community in other ways.
• Provide technical support to all students and staff
• Manage inventory, maintenance logs, and support tickets
• Consult with End Users on software and hardware needs
• Configure and deploy new computer equipment, peripherals and software
• Maintain and upgrade the computer asset inventory
• Coordinate and assist with the removal and recycling of outgoing equipment
• Complete assigned projects
• Manage network access / client security (anti-virus / malware)
• Troubleshoot software and hardware necessary for school operation (printers, phones, etc.)
• Provide support for office productivity software
• Work as part of a team to investigate new / emerging technologies and develop best practices and instructions for their use
• Other duties as assigned
Qualifications:
• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)
Required Skills:
• Windows 10, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of Checkpoint FDE, Trend AntiVirus
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.
Physical Ability Standards:
• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend stairs and navigate hallways with computer equipment.

As the COVID-19 pandemic persists, our top priority is safety. Accordingly, the Academy will require, subject to disability and religious accommodation exceptions under federal and state law, that all employees be fully vaccinated against COVID-19.

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

Skills and Experience

Qualifications:
• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)
Required Skills:
• Windows 10, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of Checkpoint FDE, Trend AntiVirus
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.
Physical Ability Standards:
• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend stairs and navigate hallways with computer equipment.

Education

No specific requirements.

Company Description

Founded in 1778, Phillips Academy is an independent, coeducational secondary school with an expansive worldview and a legacy of academic excellence.

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