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Technology Services Advisor

Posted: April 19, 2021
Description
Skills
Education
Company Description

Summary: Working in Information Technology and reporting to the IT Support Manager, the Technology Services Advisor is a trusted advisor and partner to the Harvard Kennedy School (HKS) community for technology advising and consulting that combines broad technical knowledge and expertise across the entire IT service portfolio. An articulate and approachable technology advocate, deeply skilled in providing highly-informed technical consulting services, while also maintaining support standards and practices; dynamically adapts and eagerly cooperates with other members of the HKS IT Team to address shifting needs and technology trends for the HKS community.

Responsibilities:
Responsibilities and duties include, but are not limited to:
Technology Advising and Consulting
• Take ownership of issues brought to their attention through tickets, direct consultations and other channels to provide direction and connections to resources who can execute upon the plan.
• Consult and engage with faculty, researchers, staff, senior leadership, departments, centers, and project managers as a technology partner to help identify opportunities where existing IT services can be used and to identity gaps in our IT service portfolio where improvements can be made.
• Develop partnerships with key stakeholders across the School and the University to become a knowledgeable and trusted resource to make connections happen and act as a liaison to get issues moving in the right direction.
• Become the trusted partner and advisor that faculty, researchers, staff, senior leadership, departments, centers and project managers can rely on and go to for ideas, questions and issues.
• Build a strong understanding of all of the available services in the IT service portfolio to be able to have informative discussions with the HKS community that will help to foster trust and create stronger partnerships across the School.

Procurement
• Be the service owner for procurement services provided to the HKS community.
• Engage with faculty, staff, researchers and others on conversations about IT hardware and software procurement so that decisions and positive outcomes for everyone involved, including the School and the University, for computing hardware and software requirements to ensure that the unique needs of each individual, department or research center are met.
• Research and suggest options to find the most optimal solution, which may not always be purchasing something.
• Review, approve and place all IT orders for computers, peripherals, software with a variety of vendors using different systems on a daily basis to ensure that orders are not delayed.

• Manage the computer and software inventory asset databases and process all transactions going into these databases.
• Manage the forecasting, communications and delivery of inventory in conjunction with the IT Service Center team.
• Manage the computer replacement cycle for the School on a daily and quarterly basis by working with IT liaisons across the School to process and coordinate returns and replacements.
• Serve as Apple and Dell liaison representing HKS for roadmap and business discussions and meetings.
• Oversee the standard Apple and Dell computer model transition process in conjunction with the Service Center and Endpoint Management teams that is required several times per year when new models are made available by vendors.

Other Essential Functions
• Acts as an ally and mentor to all other members of the Support Team, being approachable, sharing, and friendly, rendering whatever aid they can to ensure that customer issues are being efficiently and precisely addressed.
• Organize, manage, lead and/or participate in technology and operational projects in support of the IT Service Center Team, IT Support Team, IT Team, HUIT, and cross-functional HKS projects.
• Provide support and training for applications and solutions.
• Stay current with new technologies and recommend solutions.
• Proven ability to organize and coordinate workload independently while constantly juggling multiple deadlines and shifting priorities.
• Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision.
• Occasionally required to work outside of normal business hours, and may be called during off hours.

Please submit a resume and cover letter for consideration.

Required:
Bachelor’s degree and 3 years of experience OR Associate's degree/certificate and 5 years of experience. Required experience must be in an IT environment within a diverse user community and must include procurement responsibilities. Relevant coursework and internships will count toward experience.

Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field preferred.

Harvard Kennedy School educates the leaders and generates the ideas that this moment in history demands.

The Kennedy School offers you the opportunity to immerse yourself in the study of public policy, administration, and leadership through a comprehensive range of degree and executive education programs. The HKS experience is defined by academic rigor and excellence, as well as a vibrant exchange of ideas and perspectives.

Whether your goal is to earn a graduate degree or gain new skills and knowledge through an executive program, you will learn from our faculty of renowned scholars and seasoned practitioners while engaging with visiting luminaries, global thought leaders, and talented classmates. Join us.

Ask what you can do.Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match.

Description

Summary: Working in Information Technology and reporting to the IT Support Manager, the Technology Services Advisor is a trusted advisor and partner to the Harvard Kennedy School (HKS) community for technology advising and consulting that combines broad technical knowledge and expertise across the entire IT service portfolio. An articulate and approachable technology advocate, deeply skilled in providing highly-informed technical consulting services, while also maintaining support standards and practices; dynamically adapts and eagerly cooperates with other members of the HKS IT Team to address shifting needs and technology trends for the HKS community.

Responsibilities:
Responsibilities and duties include, but are not limited to:
Technology Advising and Consulting
• Take ownership of issues brought to their attention through tickets, direct consultations and other channels to provide direction and connections to resources who can execute upon the plan.
• Consult and engage with faculty, researchers, staff, senior leadership, departments, centers, and project managers as a technology partner to help identify opportunities where existing IT services can be used and to identity gaps in our IT service portfolio where improvements can be made.
• Develop partnerships with key stakeholders across the School and the University to become a knowledgeable and trusted resource to make connections happen and act as a liaison to get issues moving in the right direction.
• Become the trusted partner and advisor that faculty, researchers, staff, senior leadership, departments, centers and project managers can rely on and go to for ideas, questions and issues.
• Build a strong understanding of all of the available services in the IT service portfolio to be able to have informative discussions with the HKS community that will help to foster trust and create stronger partnerships across the School.

Procurement
• Be the service owner for procurement services provided to the HKS community.
• Engage with faculty, staff, researchers and others on conversations about IT hardware and software procurement so that decisions and positive outcomes for everyone involved, including the School and the University, for computing hardware and software requirements to ensure that the unique needs of each individual, department or research center are met.
• Research and suggest options to find the most optimal solution, which may not always be purchasing something.
• Review, approve and place all IT orders for computers, peripherals, software with a variety of vendors using different systems on a daily basis to ensure that orders are not delayed.

• Manage the computer and software inventory asset databases and process all transactions going into these databases.
• Manage the forecasting, communications and delivery of inventory in conjunction with the IT Service Center team.
• Manage the computer replacement cycle for the School on a daily and quarterly basis by working with IT liaisons across the School to process and coordinate returns and replacements.
• Serve as Apple and Dell liaison representing HKS for roadmap and business discussions and meetings.
• Oversee the standard Apple and Dell computer model transition process in conjunction with the Service Center and Endpoint Management teams that is required several times per year when new models are made available by vendors.

Other Essential Functions
• Acts as an ally and mentor to all other members of the Support Team, being approachable, sharing, and friendly, rendering whatever aid they can to ensure that customer issues are being efficiently and precisely addressed.
• Organize, manage, lead and/or participate in technology and operational projects in support of the IT Service Center Team, IT Support Team, IT Team, HUIT, and cross-functional HKS projects.
• Provide support and training for applications and solutions.
• Stay current with new technologies and recommend solutions.
• Proven ability to organize and coordinate workload independently while constantly juggling multiple deadlines and shifting priorities.
• Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision.
• Occasionally required to work outside of normal business hours, and may be called during off hours.

Please submit a resume and cover letter for consideration.

Skills

Required:
Bachelor’s degree and 3 years of experience OR Associate's degree/certificate and 5 years of experience. Required experience must be in an IT environment within a diverse user community and must include procurement responsibilities. Relevant coursework and internships will count toward experience.

Education

Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field preferred.

Company Description

Harvard Kennedy School educates the leaders and generates the ideas that this moment in history demands.

The Kennedy School offers you the opportunity to immerse yourself in the study of public policy, administration, and leadership through a comprehensive range of degree and executive education programs. The HKS experience is defined by academic rigor and excellence, as well as a vibrant exchange of ideas and perspectives.

Whether your goal is to earn a graduate degree or gain new skills and knowledge through an executive program, you will learn from our faculty of renowned scholars and seasoned practitioners while engaging with visiting luminaries, global thought leaders, and talented classmates. Join us.

Ask what you can do.Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match.

Position Overview

Company

Harvard Kennedy School

Location

Cambridge, MA

Job Type

Full time

Salary

67,000-90,800

Apply Now

Position Details

Description

Summary: Working in Information Technology and reporting to the IT Support Manager, the Technology Services Advisor is a trusted advisor and partner to the Harvard Kennedy School (HKS) community for technology advising and consulting that combines broad technical knowledge and expertise across the entire IT service portfolio. An articulate and approachable technology advocate, deeply skilled in providing highly-informed technical consulting services, while also maintaining support standards and practices; dynamically adapts and eagerly cooperates with other members of the HKS IT Team to address shifting needs and technology trends for the HKS community.

Responsibilities:
Responsibilities and duties include, but are not limited to:
Technology Advising and Consulting
• Take ownership of issues brought to their attention through tickets, direct consultations and other channels to provide direction and connections to resources who can execute upon the plan.
• Consult and engage with faculty, researchers, staff, senior leadership, departments, centers, and project managers as a technology partner to help identify opportunities where existing IT services can be used and to identity gaps in our IT service portfolio where improvements can be made.
• Develop partnerships with key stakeholders across the School and the University to become a knowledgeable and trusted resource to make connections happen and act as a liaison to get issues moving in the right direction.
• Become the trusted partner and advisor that faculty, researchers, staff, senior leadership, departments, centers and project managers can rely on and go to for ideas, questions and issues.
• Build a strong understanding of all of the available services in the IT service portfolio to be able to have informative discussions with the HKS community that will help to foster trust and create stronger partnerships across the School.

Procurement
• Be the service owner for procurement services provided to the HKS community.
• Engage with faculty, staff, researchers and others on conversations about IT hardware and software procurement so that decisions and positive outcomes for everyone involved, including the School and the University, for computing hardware and software requirements to ensure that the unique needs of each individual, department or research center are met.
• Research and suggest options to find the most optimal solution, which may not always be purchasing something.
• Review, approve and place all IT orders for computers, peripherals, software with a variety of vendors using different systems on a daily basis to ensure that orders are not delayed.

• Manage the computer and software inventory asset databases and process all transactions going into these databases.
• Manage the forecasting, communications and delivery of inventory in conjunction with the IT Service Center team.
• Manage the computer replacement cycle for the School on a daily and quarterly basis by working with IT liaisons across the School to process and coordinate returns and replacements.
• Serve as Apple and Dell liaison representing HKS for roadmap and business discussions and meetings.
• Oversee the standard Apple and Dell computer model transition process in conjunction with the Service Center and Endpoint Management teams that is required several times per year when new models are made available by vendors.

Other Essential Functions
• Acts as an ally and mentor to all other members of the Support Team, being approachable, sharing, and friendly, rendering whatever aid they can to ensure that customer issues are being efficiently and precisely addressed.
• Organize, manage, lead and/or participate in technology and operational projects in support of the IT Service Center Team, IT Support Team, IT Team, HUIT, and cross-functional HKS projects.
• Provide support and training for applications and solutions.
• Stay current with new technologies and recommend solutions.
• Proven ability to organize and coordinate workload independently while constantly juggling multiple deadlines and shifting priorities.
• Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision.
• Occasionally required to work outside of normal business hours, and may be called during off hours.

Please submit a resume and cover letter for consideration.

Skills and Experience

Required:
Bachelor’s degree and 3 years of experience OR Associate's degree/certificate and 5 years of experience. Required experience must be in an IT environment within a diverse user community and must include procurement responsibilities. Relevant coursework and internships will count toward experience.

Education

Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field preferred.

Company Description

Harvard Kennedy School educates the leaders and generates the ideas that this moment in history demands.

The Kennedy School offers you the opportunity to immerse yourself in the study of public policy, administration, and leadership through a comprehensive range of degree and executive education programs. The HKS experience is defined by academic rigor and excellence, as well as a vibrant exchange of ideas and perspectives.

Whether your goal is to earn a graduate degree or gain new skills and knowledge through an executive program, you will learn from our faculty of renowned scholars and seasoned practitioners while engaging with visiting luminaries, global thought leaders, and talented classmates. Join us.

Ask what you can do.Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match.

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