Lesley University is seeking a Technology Support Specialist. The Technology Support Specialist provides technical support and assistance for Lesley University students, faculty, staff, and administrators via phone, video teleconference, email, or chat. Remote support is inclusive but not limited to troubleshooting endpoint devices, Wi-Fi, account access, classroom instructor workstations, print system, audio/visual equipment, and other systems that can be supported from off-campus. The Technology Support Specialist investigates, tests, recommends, and integrates new technology solutions for university use, provides virtual technology training, hosts open hours, and presents on technology use. The Technology Support Specialist also provides dedicated event technology support for virtual events and performs maintenance on cloud SAAS systems including updates or system changes.
Experience using a ticketing system.
Excellent communication skills.
1 year of experience supporting computer lab workstations and print management.
Experience using both Windows, macOS, and iOS-based devices (required).
Outstanding customer service orientation and ability to communicate clearly and effectively to end-users with a wide range of technological skill levels.
Superior troubleshooting skills, initiative, follow-through, and ability to work as a team member in a fast-paced, service-oriented office are essential.
An associates degree in a related field or 1 year of equivalent professional experience.
Located in the heart of Cambridge, Massachusetts, Lesley University is highly regarded for its graduate and undergraduate programs in the human arts of education, the arts, and applied social sciences. Lesley fosters a highly creative environment in which innovative ideas thrive, theory is integrated with practice and its 6,400 students and 90,000 alumni are empowered to improve and enrich communities.
We offer a competitive benefits package that includes health, dental, life, and long-term disability insurance. In addition, we offer significant paid time off, a generous retirement plan, and tuition programs that enable employees and their dependents to expand their knowledge and skills.
Lesley is committed to the ongoing pursuit of strategic diversity initiatives that help to position diversity, equity, and inclusion as fundamental to institutional and academic excellence at Lesley. In doing so, Lesley strives for a campus culture and community that fosters a true sense of belonging for all, provides opportunity for everyone to participate equally and fully in the Lesley experience, and helps to develop each individual's capacity to confidently and competently engage within and across difference. Given an evolving national context and the rapid change in the demographic profile of our country, the University has made a significant commitment to addressing and enhancing its campus climate and diversity capabilities as an institution.