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Windows Desktop Support Administrator

Posted: November 18, 2022
Description
Skills
Education
Company Description

The Windows Desktop Support Administrator provides advanced desktop computing and application administrative support for the Wellesley College community, with a focus on problem resolution related to operating systems, hardware, and software such as Google Workspace, Microsoft Office suite, Adobe and web browsers. Develops and maintains custom disk images for faculty/staff office computers and classrooms/labs containing institutional software. Ensures that the computers of faculty and staff are highly secure and will be responsible for managing the installation of tools such as Bitlocker as well as securely managing Bitlocker keys. Diagnoses problems quickly and works under pressure to help individuals have a reliable and successful technology experience. Communicates complex technical directions verbally to both colleagues and end users and in written communications. Works as a member of the Technology Support Services team and participates in the work of the team with regular shifts at the Computing Help Desk. This job requires staff to be on campus.

Primary Position Responsibilities:

Provides support for Windows desktop computer operating systems, software such as Google Workspace, Microsoft Office, Adobe, web browsers, and hardware/peripherals; works with individuals across the community to provide information or assistance, resolve their problems and satisfy their expectations; knows about available equipment and services; and is committed to providing quality customer service.

Provides just-in-time support, both at the Help Desk and across campus, and responds to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users in a timely manner.

Develops, configures, and maintains customized operating system images and software solutions for use by faculty, staff, and students.

Participates in interdepartmental teams and projects requiring technical expertise, particularly in the areas of OS customization and institutional software.

Participates in application configuration, and administers and maintains applications in areas of expertise as needed.

Develops, tests, and maintains technical and user documentation in areas of expertise as needed.

Continually updates personal knowledge of computing hardware, operating systems, software, and cybersecurity.

Maintains confidentiality and discretion when working with passworded or sensitive materials. Displays high standards of ethical conduct.

Experience Required:

1-3 years’ experience in desktop support, with a broad spectrum of computer operating systems, applications and hardware, and proven written and verbal communication skills.

Skills and Abilities Required:

In-depth knowledge of computer software and hardware on Windows OS. Some macOS knowledge and experience is preferred.

Organizes work, sets priorities, and determines strategies to solve technical problems.

Previous work in an environment that required parallel management of more than one project.

Experience configuring customized images on Windows OS, preferably with tools currently in use and that we plan to use (e.g. Windows MDT, JAMF Pro, Kace, Intune, VDI).

Familiarity with Active Directory and network protocols.

Experience supporting security solutions (e.g. Bitlocker, Symantec PGP, ESET Anti-Malware, Code42).

Knowledge of scripting languages such as Batch, VB, and Applescript preferred.

Excellent verbal and written communication skills to identify and resolve technical problems and produce clear instructions and documentation using language appropriate for a variety of audiences.

Evidence of repeatedly learning and applying new technologies.

Ability to be flexible based on the developing needs of the faculty, staff and students.

Education Required:

Bachelor's degree or equivalent experience, in an information technology field preferred.

Wellesley’s mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae—guided by deeply held shared values:
Intellectual Discovery and Excellence: We believe in the transformative power of curiosity, learning, and teaching.
Gender Equality: As a women’s college, we have always been committed to gender equality as foundational to societal progress.
Diversity, Equity, and Inclusion: We affirm that diversity is essential to educational excellence, and we are committed to being a community in which each member thrives.
Connection and Community: We value the equal dignity of every member of the community and our sustained connection to one another, to our campus, and to our mission.
Empowerment and Social Change: We believe in the power and potential of our students and all members of our community to envision the world in which they want to live and to take action to make it real.
Integrity and Academic Freedom: We commit ourselves to high standards of personal and intellectual integrity, we embrace the principles of freedom and rigor in scholarly inquiry, and we assert the importance of holding to the truths such inquiry reveals.

Description

The Windows Desktop Support Administrator provides advanced desktop computing and application administrative support for the Wellesley College community, with a focus on problem resolution related to operating systems, hardware, and software such as Google Workspace, Microsoft Office suite, Adobe and web browsers. Develops and maintains custom disk images for faculty/staff office computers and classrooms/labs containing institutional software. Ensures that the computers of faculty and staff are highly secure and will be responsible for managing the installation of tools such as Bitlocker as well as securely managing Bitlocker keys. Diagnoses problems quickly and works under pressure to help individuals have a reliable and successful technology experience. Communicates complex technical directions verbally to both colleagues and end users and in written communications. Works as a member of the Technology Support Services team and participates in the work of the team with regular shifts at the Computing Help Desk. This job requires staff to be on campus.

Primary Position Responsibilities:

Provides support for Windows desktop computer operating systems, software such as Google Workspace, Microsoft Office, Adobe, web browsers, and hardware/peripherals; works with individuals across the community to provide information or assistance, resolve their problems and satisfy their expectations; knows about available equipment and services; and is committed to providing quality customer service.

Provides just-in-time support, both at the Help Desk and across campus, and responds to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users in a timely manner.

Develops, configures, and maintains customized operating system images and software solutions for use by faculty, staff, and students.

Participates in interdepartmental teams and projects requiring technical expertise, particularly in the areas of OS customization and institutional software.

Participates in application configuration, and administers and maintains applications in areas of expertise as needed.

Develops, tests, and maintains technical and user documentation in areas of expertise as needed.

Continually updates personal knowledge of computing hardware, operating systems, software, and cybersecurity.

Maintains confidentiality and discretion when working with passworded or sensitive materials. Displays high standards of ethical conduct.

Skills

Experience Required:

1-3 years’ experience in desktop support, with a broad spectrum of computer operating systems, applications and hardware, and proven written and verbal communication skills.

Skills and Abilities Required:

In-depth knowledge of computer software and hardware on Windows OS. Some macOS knowledge and experience is preferred.

Organizes work, sets priorities, and determines strategies to solve technical problems.

Previous work in an environment that required parallel management of more than one project.

Experience configuring customized images on Windows OS, preferably with tools currently in use and that we plan to use (e.g. Windows MDT, JAMF Pro, Kace, Intune, VDI).

Familiarity with Active Directory and network protocols.

Experience supporting security solutions (e.g. Bitlocker, Symantec PGP, ESET Anti-Malware, Code42).

Knowledge of scripting languages such as Batch, VB, and Applescript preferred.

Excellent verbal and written communication skills to identify and resolve technical problems and produce clear instructions and documentation using language appropriate for a variety of audiences.

Evidence of repeatedly learning and applying new technologies.

Ability to be flexible based on the developing needs of the faculty, staff and students.

Education

Education Required:

Bachelor's degree or equivalent experience, in an information technology field preferred.

Company Description

Wellesley’s mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae—guided by deeply held shared values:
Intellectual Discovery and Excellence: We believe in the transformative power of curiosity, learning, and teaching.
Gender Equality: As a women’s college, we have always been committed to gender equality as foundational to societal progress.
Diversity, Equity, and Inclusion: We affirm that diversity is essential to educational excellence, and we are committed to being a community in which each member thrives.
Connection and Community: We value the equal dignity of every member of the community and our sustained connection to one another, to our campus, and to our mission.
Empowerment and Social Change: We believe in the power and potential of our students and all members of our community to envision the world in which they want to live and to take action to make it real.
Integrity and Academic Freedom: We commit ourselves to high standards of personal and intellectual integrity, we embrace the principles of freedom and rigor in scholarly inquiry, and we assert the importance of holding to the truths such inquiry reveals.

Position Overview

Company

Wellesley College

Location

Wellesley, MA

Job Type

Full time

Apply Now

Listing Contact

Nephellie Dobie

ndobie@wellesley.edu

Position Details

Description

The Windows Desktop Support Administrator provides advanced desktop computing and application administrative support for the Wellesley College community, with a focus on problem resolution related to operating systems, hardware, and software such as Google Workspace, Microsoft Office suite, Adobe and web browsers. Develops and maintains custom disk images for faculty/staff office computers and classrooms/labs containing institutional software. Ensures that the computers of faculty and staff are highly secure and will be responsible for managing the installation of tools such as Bitlocker as well as securely managing Bitlocker keys. Diagnoses problems quickly and works under pressure to help individuals have a reliable and successful technology experience. Communicates complex technical directions verbally to both colleagues and end users and in written communications. Works as a member of the Technology Support Services team and participates in the work of the team with regular shifts at the Computing Help Desk. This job requires staff to be on campus.

Primary Position Responsibilities:

Provides support for Windows desktop computer operating systems, software such as Google Workspace, Microsoft Office, Adobe, web browsers, and hardware/peripherals; works with individuals across the community to provide information or assistance, resolve their problems and satisfy their expectations; knows about available equipment and services; and is committed to providing quality customer service.

Provides just-in-time support, both at the Help Desk and across campus, and responds to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users in a timely manner.

Develops, configures, and maintains customized operating system images and software solutions for use by faculty, staff, and students.

Participates in interdepartmental teams and projects requiring technical expertise, particularly in the areas of OS customization and institutional software.

Participates in application configuration, and administers and maintains applications in areas of expertise as needed.

Develops, tests, and maintains technical and user documentation in areas of expertise as needed.

Continually updates personal knowledge of computing hardware, operating systems, software, and cybersecurity.

Maintains confidentiality and discretion when working with passworded or sensitive materials. Displays high standards of ethical conduct.

Skills and Experience

Experience Required:

1-3 years’ experience in desktop support, with a broad spectrum of computer operating systems, applications and hardware, and proven written and verbal communication skills.

Skills and Abilities Required:

In-depth knowledge of computer software and hardware on Windows OS. Some macOS knowledge and experience is preferred.

Organizes work, sets priorities, and determines strategies to solve technical problems.

Previous work in an environment that required parallel management of more than one project.

Experience configuring customized images on Windows OS, preferably with tools currently in use and that we plan to use (e.g. Windows MDT, JAMF Pro, Kace, Intune, VDI).

Familiarity with Active Directory and network protocols.

Experience supporting security solutions (e.g. Bitlocker, Symantec PGP, ESET Anti-Malware, Code42).

Knowledge of scripting languages such as Batch, VB, and Applescript preferred.

Excellent verbal and written communication skills to identify and resolve technical problems and produce clear instructions and documentation using language appropriate for a variety of audiences.

Evidence of repeatedly learning and applying new technologies.

Ability to be flexible based on the developing needs of the faculty, staff and students.

Education

Education Required:

Bachelor's degree or equivalent experience, in an information technology field preferred.

Company Description

Wellesley’s mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae—guided by deeply held shared values:
Intellectual Discovery and Excellence: We believe in the transformative power of curiosity, learning, and teaching.
Gender Equality: As a women’s college, we have always been committed to gender equality as foundational to societal progress.
Diversity, Equity, and Inclusion: We affirm that diversity is essential to educational excellence, and we are committed to being a community in which each member thrives.
Connection and Community: We value the equal dignity of every member of the community and our sustained connection to one another, to our campus, and to our mission.
Empowerment and Social Change: We believe in the power and potential of our students and all members of our community to envision the world in which they want to live and to take action to make it real.
Integrity and Academic Freedom: We commit ourselves to high standards of personal and intellectual integrity, we embrace the principles of freedom and rigor in scholarly inquiry, and we assert the importance of holding to the truths such inquiry reveals.

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