As the face of Library and Technology Services to the administrative departments at the College, IT Business Analysts provide essential support for a range of enterprise applications. They are part of a dedicated team that has driven significant digital transformation at the College over the past ten years. Their goal is to be technology experts who collaborate with administrative users to enhance business processes and introduce efficiencies.
IT Business Analysts primarily support business users in their technology applications. This role serves as a functional business consultant and application administrator, collaborating with administrative departments and other LTS staff to translate needs into technology requirements for the research, design, testing, and implementation of technology solutions using various applications.
This position will primarily support the Development Office and the Alumnae Association which serve almost 40,000 living alumnae. The software used by these departments includes several applications in the Salesforce Ecosystem, such as Affinaquest, Apsona, Blackthorn, and Form Assembly, as well as the alumnae relationship system, Finalsite. Other niche products include ThankView, GiveCampus Volunteering Management System, and GiveCampus for payment processing.
Primary Position Responsibilities:
Facilitate discovery, design, testing, configuration, training, and documentation for projects to ensure timely and budget-friendly delivery that meets user and College needs.
Collaborate with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes.
Analyze technical, functional, and business process requirements, providing recommendations for improvement.
Handle administrative functions, including user account maintenance, profiles and permission sets, reports and dashboards, workflows, data loads, and application support requests.
Manage administrative functions such as building custom apps and objects, formula fields, flows, custom views, sharing and restriction rules, and other intermediate complexity tasks.
Assist Core Teams in monitoring the internal support queue and improve database platforms by resolving issues promptly.
Jointly manage enterprise application upgrades, new releases, patches, and testing, including communication and rollout of new functionality to users.
Investigate and resolve data, integration, and reporting integrity issues, maintaining database integrity and staying informed on system security and setup.
Serve as a liaison between designated college departments and other LTS groups, attending meetings and communicating as needed.
Performance Profile:
Build and maintain strong, productive, and collaborative working relationships with administrative departments, LTS colleagues, and other college experts to ensure cohesive service delivery to the community.
Provide administrative departments with a clear channel for technology requests, advocating based on business needs. Support operational processes and address system issues promptly. Allocate appropriate resources in LTS or elsewhere as needed, and escalate conflicts in priorities.
Ensure appropriate access to data resources while maintaining proper security levels.
Maintain high levels of client satisfaction with service delivery and resource availability. Identify and address the College’s enterprise administrative integration needs through selecting and implementing specified software solutions.
Ensure projects meet specifications and are completed according to established schedules. Maintain clear communication with stakeholders throughout the project duration. Participate as a member or leader of project teams as needed.
5+ years technical knowledge and experience in a relevant field, preferably in higher education.
Minimum three years experience as a Salesforce Administrator or Salesforce Business Analyst, or similar role
Skills and Abilities Required:
Salesforce administrative and/or business analysis experience.
Project management experience with the ability to balance competing priorities.
Understanding of Agile methodology and iterative approaches to project work.
Experience in designing, implementing, maintaining, and reporting from relational database management systems.
Ability to continuously acquire technical skills and develop new technological solutions.
Ability to analyze and coordinate project components and communicate effectively with stakeholders.
Technical knowledge or degree, with experience in report writing and data retrieval
Ability to work with various departments across the college with employees of differing technical expertise.
Bachelor’s degree, or equivalent, in relevant field
At Wellesley, our mission is to deliver an outstanding liberal arts education
to women who will make a difference in the world. Our collaborative
community, comprising faculty, students, staff, and alumnae, is guided by
our shared values. We champion intellectual discovery and excellence,
uphold gender equality as foundational to progress, affirm diversity as
crucial to educational excellence, value connection and community, empower
individuals for social change, and commit to integrity and academic freedom
in our pursuit of knowledge. Join us in this transformative journey!