ITIL® 4 Foundation (including exam voucher)

Where: Virtual Instructor Live Training
With a high-speed internet connection, Virtual Instructor-Led Training gives you the freedom to attend class from anywhere in the world.  We use Zoom Technology to ensure the virtual experience has that personal touch you deserve.  Our hands-on, virtual lab environment gives you real-world experience to translate your instruction to applicable job skills.

Registration Fee:
NERCOMP Member: $1,186.50  (30% off list price)
Non-Member: $1,695
Registration fee includes three full days of ITIL training and an ITIL exam voucher.
 

Course Overview
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.This class includes an exam voucher.

Who Should Attend
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.


 

Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
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