Description
Skills
Education
Company Description
World Learning is seeking a Systems Operations Manager to lead our Service Desk and Systems Administration teams. This remote leadership position balances strategic planning, project management, and operational oversight—with a major focus on leading a student information system (SIS) migration project.
You’ll directly supervise a geographically dispersed team, collaborate with ETS leadership, and ensure reliable service delivery while maintaining our organization’s security posture and driving process improvements.
What You’ll Bring
Required:
• 5–7 years in IT operations or technical project management
• 3+ years in formal IT leadership with direct supervision experience
• Strong project management experience with complex, multi-stakeholder initiatives
• Excellent communication skills—able to translate technical concepts for non-technical audiences
• Experience managing remote/distributed teams
Preferred:
• PMP certification or equivalent
• ITIL/IT Service Management framework experience
• Higher education or non-profit background
• IT security best practices and incident response experience
Why World Learning
World Learning is a global nonprofit organization advancing leadership, education, and exchange programs worldwide. Join a mission-driven team where technology enables meaningful impact in international education and development.
Position Overview
Company
World Learning
Location
Washington, DC
Job Type
Full time
Salary
Salary: $102,000 - $120,000 per year
Apply Now
Position Details
World Learning is seeking a Systems Operations Manager to lead our Service Desk and Systems Administration teams. This remote leadership position balances strategic planning, project management, and operational oversight—with a major focus on leading a student information system (SIS) migration project.
You’ll directly supervise a geographically dispersed team, collaborate with ETS leadership, and ensure reliable service delivery while maintaining our organization’s security posture and driving process improvements.
What You’ll Bring
Required:
• 5–7 years in IT operations or technical project management
• 3+ years in formal IT leadership with direct supervision experience
• Strong project management experience with complex, multi-stakeholder initiatives
• Excellent communication skills—able to translate technical concepts for non-technical audiences
• Experience managing remote/distributed teams
Preferred:
• PMP certification or equivalent
• ITIL/IT Service Management framework experience
• Higher education or non-profit background
• IT security best practices and incident response experience
Why World Learning
World Learning is a global nonprofit organization advancing leadership, education, and exchange programs worldwide. Join a mission-driven team where technology enables meaningful impact in international education and development.
