CoP – Help Desk

Welcome to the Help Desk CoP!

Leaders:  Matt Maderos & Jacob Edward Boucher, both of Boston University

This CoP is focused on IT help desks and service desks from a technician perspective. Desktop Support Specialists and other IT technicians can share ideas and questions about workflow, projects, and problems related to tier 1 technical support.

Sign up to be a part of this community here.

Document Resources:

Upcoming Events:

Current CoP members: Help Desk CoP 11.19