Leaders: Matt Maderos & Jacob Edward Boucher, both of Boston University
This CoP is focused on IT help desks and service desks from a technician perspective. Desktop Support Specialists and other IT technicians can share ideas and questions about workflow, projects, and problems related to tier 1 technical support.
Sign up to be a part of this community here.
Current CoP members: HelpDesk CoP 3.26.2019