ITIL® (Version 5) Foundation Training 

Where: Virtual Instructor Live Training
With a high-speed internet connection, Virtual Instructor-Led Training gives you the freedom to attend class from anywhere in the world.  We use Zoom Technology to ensure the virtual experience has that personal touch you deserve.  Our hands-on, virtual lab environment gives you real-world experience to translate your instruction to applicable job skills.

Registration Fee:
NERCOMP Member: $1,396.50  (30% off list price)
Non-Member: $1,995
Registration fee includes three full days of ITIL training 

Course Overview
This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations.

Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle.

ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience.

This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance.

Add the PeopleCert Membership+ and receive these additional benefits:
 - 1-year PeopleCert membership + Subscription
 - 1 Free Exam Retake

Who Should Attend
ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.

Course Objectives
Key concepts of digital product and service management
 - How value is co-created with consumers and partners
 - The ITIL product and service lifecycle model
 - The ITIL value system
 - The ITIL value chain
 - The four dimensions of Product and Service Management
 - The ITIL Management Practices
 - The ITIL guiding principles

Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.