ITIL® Foundation with Case Study Certification (including exam)

Where: New Horizons
340 West Newberry Road
Bloomfield, CT 06002
Click here for directions

Registration Fee:
NERCOMP Member: $1,590
Non-Member: $2,220
Registration fee includes coffee, tea, water and (1) online ITIL® Foundation Certification exam.  Lunch is not included.

Class size is limited to 16 people.

Event Overview

Course Overview
This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition.

Who Should Attend
IT Professionals, IT Support Staff, Application, Project and Business Managers, any member of an IT team involved in the delivery of IT Services. 

Course Objectives
Upon successful completion of the education and examination components, related to this certification, candidates can expect to: Comprehend the principles and concepts of IT Service Management as a practice. Comprehend the ITIL® Service Lifecycle and its purpose. Be aware of the generic concepts and definitions used in ITIL®. Comprehend the key principles and models. Be aware of the processes and their role within the lifecycle concept. Be aware of the main functions within an IT organization. Be aware of the roles as defined within ITIL®. Be aware of the importance of technology and architecture to IT Service Management. Be aware of the need for training and the development of competences. Understand the best practices of implementing ITIL® within an organization. Be prepared and take the ITIL® Foundation Certification exam on the last day of class,

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.