ITIL® Foundation 2011 Edition with Case Study Certification (including exam)

Where: New Horizons Computer Learning Center
303 Wyman Street
Suite 150
Waltham, MA. 02451
Click here for directions

Registration Fee:
NERCOMP Member: $1,590
Non-Member: $2,220
Registration fee includes coffee, tea, water, 2 days training and (1) online ITIL® Foundation Certification exam.

​Class size is limited to 16 people.

Event Overview

Course Overview
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam (which will will be administered on the last day of class), introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

The ITIL® Foundation Certification exam will be administered on the last day of class. 

NOTE: This course will earn you 21 PDUs.

Who Should Attend
The target student is any IT professional who works in IT service support and delivery, including Service Desk/Help Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to advance to service management, benefit from the knowledge of a de facto standard for describing IT service and support, or who wishes to refine their skills in their current service management job to include ITIL best practices.

Course Objectives
Upon successful completion of the education and examination components, related to this certification, candidates can expect to:
 - Describe the history and basic concepts of ITIL.
 - Describe Service Strategy in the IT Service Lifecycle. 
 - Describe Service Design in the IT Service Lifecycle. 
 - Describe Service Transition in the IT Service Lifecycle.
 - Describe Service Operation in the IT Service Lifecycle. 
 - Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. 
 - Describe Continual Service Improvement in the IT Service Lifecycle.

Be prepared and take the ITIL® Foundation Certification exam on the last day of class,

Registration includes coffee, tea, water, 2 days training and the online ITIL® Foundation Certification exam which will be administered on the last day of class. 





Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.