ITILŪ 4 Foundation (including exam)

ITIL® 4 Foundation (including exam)

Where: New Horizons Computer Learning Center
303 Wyman Street
Suite 150
Waltham, MA. 02451
Click here for directions

When: Wednesday, April 24, - Friday, April 26, 2019
9:00am - 5:00pm each day.

Workshop Organizer: New Horizons and NERCOMP

Registration Fee:
NERCOMP Member: $1,590  (30% off list price)
Non-Member: $2,220
​Registration fee includes 3 days training and (1) ITIL® Foundation Certification exam.

​Class size is limited to 16 people.


Course Overview
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

The last day is focused on exam prep, prior to taking the ITIL® Foundation Certification exam. 

NOTE: This course will earn you 14 PDUs.


Who Should Attend
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.


Course Objectives
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.


 



Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.