IT Services Management Toolbox

Where: Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts 
Directions

Registration Fee:
NERCOMP Member: $0
Non-Member: $0
 

Event Overview

With so many IT Service Management (ITSM) topics to discuss why choose just a one? This “Show & Tell” meets roundtable style event is designed to enable peer learning on a variety of ITSM topics. We know people are doing innovative and creative things and some of you have found time-saving or productivity enhancing solutions to common challenges faced by Higher Education IT service providers. This is your chance to share those nuggets of knowledge with your peers or just join the fun and learn from others!

Just to keep things organized, there will be 4 defined “tracks” to keep the discussions going and one Ad-hoc track where participants can pull together their own roundtable discussion topic.

Tracks include:
•    People
•    Process
•    Products (Tools & Resources)
•    Partners/Suppliers and/or Project Management
•    Ad-hoc topics: choose-your-own-topic Scheduled roundtable discussions already include:
•    Configuration Management
•    Change Management
•    Cherwell Users Group
• Knowledge Management
•    Service Now Users Group
•    The Role of the Service Owner
• Tools & Resources: Negotiating SLAs
•    Lessons Learned from The Phoenix Project book. We are still seeking facilitators for these roundtable topics:
•    IT/ITSM Governance
•    Tool Selection
•    Defining the ITSM organization (Titles, Job Descriptions, Organizational Structure)

One lucky attendee will win a copy of The Phoenix Project (hardcover book). Must be present to win!

Don’t see a topic that interests you? It is not too late to add a roundtable discussion topic to the program. Email us today! Topic Submission Process: Have a tool you want to share?

Have a topic you would like to see covered?
Want to facilitate an ad-hoc discussion?

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
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