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ITSM: Attack Your Incident Management Challenges With the Right Tools and Strategies!

ITSM: Attack Your Incident Management Challenges With the Right Tools and Strategies!

Where: The College of the Holy Cross
Hogan Campus Center 
College Street Gate 7
Worcester, MA
Directions and Map
Carpool information 

When: Wednesday, September 25, 2019
9:00am - 3:00pm 
Note: Registration starts at 7:30am

Workshop Organizer: Deb Saks of Framingham State University

Registration Fee:
NERCOMP Member: $145
Non Member: $290
The registration fee includes am break and lunch.

Event Overview
This is the 4th workshop in the IT Service Management (ITSM) series. [NOTE: You did not have to take the previous 3 to sign up for this workshop.]

This interactive program explores effective tool selection approaches to ensure you choose an incident tracking tool that best fits the needs and maturity level of your organization. The workshop will also explore implementation strategies with a focus on defining incident classification. Experienced practitioners will share their lessons learned which are designed to help organizations of any maturity level ensure that they can effectively evaluate options to select and implement the tool that will be the best fit. 

Session Outcomes:
- Approaches to assist with choosing the right CSM Tool,
- Strategies for a successful implementation,
- Tips for defining incident classification.


Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

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