ITSM: Solving Incident Management Challenges using Effective Tooling Strategies

ITSM: Solving Incident Management Challenges Using Effective Tooling Strategies

Where: Forefront Center for Meetings and Conferences
404 Wyman Street
Waltham, MA 02451

Carpool information to this event can be found here.

When: Tuesday, June 11, 2019
9:00am - 3:00pm 
Note: Registration starts at 7:30am

Workshop Organizer: Deb Saks of Framingham State University

Registration Fee:
NERCOMP Member: $145
Non Member $290
The registration fee includes lunch and unlimited am and pm breaks.

Event Overview
The 4th workshop in the IT Service Management (ITSM) series: This interactive program explores how to choose an incident tracking tool that best fits the needs and maturity level of your organization. In addition to learning about effective tool selection approaches, the workshop will explore implementation strategies with a focus on defining incident classification. The lessons learned are presented by experienced practitioners and are designed to help organizations of any maturity level ensure that they can effectively evaluate options to select and implement the tool that will be the best fit.

Session Outcomes:
- Approaches to assist with choosing the right CSM Tool,
- Strategies for a successful implementation,
- Tips for defining incident classification.


Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.