Supporting Online Programs at Your Institution: Tales from the Field

Where: College of the Holy Cross
Hogan Campus Center Third Floor
College Street Gate 7
Worcester, Massachusetts 
Directions and Map

Registration Fee:
NERCOMP Member: $145
Non-Member: $290
 

Event Overview

Making decisions regarding the best operational strategies for an effective online learning support infrastructure is a complex process. It involves many constituents within an institution and is critical to the success of your online learning initiative. This workshop will provide different perspectives and strategies to aid in making these important decisions. Topics to be covered include changing institutional culture, strategies for justifying the need for financial resources, organizational structure of support services, outsourcing services, and user support request processes.

Attendees will have many opportunities to ask questions and engage in discussions throughout the workshop. They will be asked to reflect upon the challenges they face within their institution and will leave with ideas on strategies that may work best on their campus.

Session Outcomes:
• Identify the top challenges faced by online learning support departments and effective strategies to address them.
• Promote online education to faculty and administration, and present data to justify financial resources
• Evaluate multiple organizational structure options and assess the benefits and drawbacks to outsourcing various support services
• Define a strategy for collaboration between academic and IT support services to provide a simplified support request process for users on campus and online

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.